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Understand credits

Credits are the currency used across ArcGIS and are consumed for specific transactions and types of storage, such as storing features, performing analytics, and using premium content. Any ArcGIS software that interacts with ArcGIS Online, such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Insights, or Collector for ArcGIS can use credits. Most of what you do in ArcGIS Online does not require credits—for example, using Living Atlas basemaps and imagery, exporting data, and performing single address or place searches. In many cases, credit-consuming activities carry a relatively low cost. For example, it costs less than 5 credits to geocode 125 addresses, store 2GB of map tile data, or enrich ZIP Code boundaries in Detroit, Michigan, with four variables of population and income data.

The number of credits you have is determined by the user types in your subscription. At any time, you can purchase additional credits if needed.

Manage and monitor credits

Managing credit expenditures is important when administering your organization. ArcGIS Online provides administrators several tools for managing their credit budgets. One way to manage your credit budget is to configure and assign custom roles with only the privileges your members need to access the credit consuming tools they need. Another way to manage credits is to enable credit budgeting and assign a specific quantity of credits to some or all organization members or set a default allocation for new members. Credit budgeting sets a threshold of credits that a user can spend in total or in a single job, preventing them from accidentally spending a large number of credits at once. If you need help estimating how many credits are needed to perform specific transactions or store data, see Credits by capability.

Administrators can monitor credit usage through the status page. The status page provides an interactive breakdown of where credits have been used over time and which members have consumed them, so you can make strategic adjustments to remove unused content or update member roles to better control access across the platform. Much like reviewing a monthly utility bill, monitoring credit usage is a way of knowing how the software is being used and predicting how many credits you will need over time.

Credits and tools

Transaction-based tools, such as geocoding, GeoEnrichment, and spatial analysis tools, are charged based on the number of records and the generated output. For example, with GeoEnrichment, you are charged based on the number of attributes that you add to your dataset. For creating drive-time areas, you are charged for each drive time generated, so if you were to generate three drive-time areas (2, 5, and 10 miles) for eight locations, you would be charged for 24 drive times. For more information about credit consumption, see the Credits by capability table.

You can estimate the number of credits needed to run an analysis tool in Map Viewer using the show credits option, which allows you to view how many credits a specific set of analytic operations will cost.

If your organization has enabled credit budgeting and the expected number of credits exceeds the number of credits allocated to you, ArcGIS Online displays an error message and prevents you from submitting the job.

Note:

The following tools do not consume credits when run in ArcGIS Online:

Credits and storage

There are two types of storage that consume credits: feature storage and file storage. Feature storage is specific to feature layers hosted in ArcGIS Online, while file storage includes other types of layers and files, including attachments in your hosted feature layers. For specific examples of what constitutes each type of storage and their credit consumption rates, see Credits by capability.

You can determine the number of credits your organization is using for storage by clicking Storage on the Credit Utilization Chart in the Status tab of your organization page. You can select each storage type—for example, feature storage or file storage—to see a general breakdown of the amount of credits your organization is consuming for that specific storage type.

You can see the specific storage of all hosted feature layers for your organization in the feature storage report by clicking Database storage under Storage Type in the report and clicking View item details. This helps you see the amount of storage each feature layer is using in a single view.

Get more credits

Default administrators in the organization are notified when 75 percent and 100 percent of their credits have been used and when a member has used 100 percent of their credit allocation limit. If your organization uses all of its credits, the subscription is restricted or goes into a negative balance. Subscriptions can be returned to an unrestricted state if you purchase additional credits. While an account is restricted, access to premium content, credit costing services, and functionality is limited, but the account remains usable.

Note:

Any unused credits included with your annual subscription expire at the end of the subscription period. Additional credits that are purchased expire after two years.

Credits by capability

Use the table below to estimate how many credits you will need to perform specific transactions or store data.

CapabilityExample of where usedCredits used

Feature storage, excluding feature attachments, feature collections, and features associated with location tracking

Store a hosted feature layer

2.4 credits per 10 MB stored per month, calculated hourly

Storage of all content, excluding hosted feature layers

Store attachments in a hosted feature layer

Store published vector tile layers from ArcGIS Pro

Store scene layer packages from ArcGIS Pro

1.2 credits per 1 GB stored per month

Geocoding

Match addresses when publishing spreadsheets (such as CSV or Excel files) as hosted feature layers using ArcGIS World Geocoding Service or a view of this locator

40 credits per 1,000 geocodes

Service Areas

Create Drive-Time Areas

0.5 credits per drive-time

Closest Facility Routes

Find Nearest

0.5 credits per closest facilities route

Multi-Vehicle Routes

Plan Routes

1 credit per vehicle route

GeoEnrichment

Enrich Layer

10 credits per 1,000 attributes (data variables multiplied by total feature records)

Simple Routes

Directions, Connect Origins to Destinations

0.005 credits per simple route

Optimized Routes

Directions with Optimize order

0.5 credits per optimized route

Location-Allocation

Choose Best Facilities

0.1 credit per allocated demand point

Origin Destination Cost Matrix

Generate Origin Destination Cost Matrix in ArcGIS Pro and ArcMap

0.0005 credits per input origin and destination pair

Spatial Analysis

Aggregate Points

Join Features

1 credit per 1,000 features (queried for Find Existing Locations and Derive New Locations)

Note:

Join Features does not consume credits if you choose the option to create results as a hosted feature layer view.

Business Search

Search businesses and facilities in Business Analyst Web App

10 credits per 1,000 records

Demographic Maps and Layers

Pan Living Atlas Tapestry layer in map

10 credits per 1,000 map requests (pan, zoom, and identify)

Infographics

View infographic in ArcGIS Maps for Office

10 credits per 1,000 views

Feature Reports

Generate feature reports in Survey123 for ArcGIS

2.5 credits per report

Reports

Run reports in Business Analyst Web App

10 credits per report

Tile Generation

Build tile cache with ArcGIS Online

1 credit per 10,000 tiles generated

Scene Layer Generation From Features

Publish hosted scene layers from hosted feature layers

1 credit per 1,000 textured multipatch features

1 credit per 5,000 untextured multipatch features or point features