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Configure general settings

As an administrator of your organization, you can enter a name, thumbnail image, and description for your site. You can also choose a short name for the organization, specify the default language and region, create a custom contact link, define a shared theme for web apps created by organization members, and make web apps available to organization members. This is a privilege reserved for the administrator role.

  1. Verify that you are signed in as an administrator of your organization.
  2. At the top of the site, click Organization and click the Settings tab.
  3. Click General on the left side of the page.
  4. Configure any of the following general settings:
  5. Click Save to save the changes you've made.

Logo and name

Enter the name you want to represent your website in the Name field. Your name can contain up to 55 characters. To add a logo, click Click to change thumbnail and browse to the image file on your desktop. Acceptable image formats are PNG, GIF, and JPEG. To remove your existing logo, click the X in the upper corner of the thumbnail.


Once you've configured your organization name, you can make changes to it on the Overview tab by clicking Edit next to the name in the banner.

The name is displayed in the gallery title and on the organization page. The logo is displayed on the home and organization pages. For best results, the logo should be 65 pixels wide by 65 pixels high. If your logo is a different dimension, it is resized to 65 by 65 on all pages except the home page and may appear warped. On the home page, your logo is not resized and appears within the banner image. If you use HTML to configure the home page banner, the logo and name do not appear unless you include them in your HTML.

Organization verification

As an administrator, you can request that Esri validate your organization's identity by making it a verified organization. Verified organizations can designate items they have shared with everyone (public) as authoritative. Designating public items as authoritative makes it easier for others inside and outside your organization to find reliable, up-to-date content. When public items are designated as authoritative, they are identified with an authoritative badge and the name of the organization as the item owner. They are also boosted in search results and are returned when the Authoritative Status filter is applied.


The following types of organizations can't be verified:

  • Personal Use
  • Trials
  • Evaluations
  • Developer Accounts

Get verified

If you want to submit a request to become a verified organization, click Verify.


Before clicking Verify, ensure that anonymous access is enabled for your organization and that your organization name matches your customer name.

Clicking Verify triggers the following process:

  1. A draft email addressed to Esri Customer Service appears. It is recommended that you do not alter the text in the email.
  2. Send the email to Esri Customer Service. Once Customer Service receives the email, Esri validates your organization's identity by verifying that your organization name matches your customer name.
  3. Once Esri confirms that the organization name and customer name are the same, your organization is granted verified status. The Verify button changes to a Verified badge within 24 to 48 business hours after the email is received.

    If the organization name and the customer name are not the same, your organization cannot be verified. Refer to the following section to learn how to resolve this.

Resolve verification issues

Esri cannot verify your organization if your organization name does not match your customer name. If these names are different, the administrative contacts for your organization will receive an email notification from Esri and the Verify button will remain displayed. To resolve this issue, update your organization name to match the customer name and click Verify again to restart the organization verification process.

Remove your verified status

Once your organization is verified, the organization name cannot be changed and anonymous access cannot be disabled. Verified organizations that need to change their organization name or disable anonymous access for any reason must have their verified status removed before making these changes.

To remove your verified status, you can either remove the authoritative designation from all public items in the organization or change the sharing status of the items so they are no longer shared with everyone.

  1. Do the following to find all authoritative public items in the organization:
    1. At the top of the site, click Content and click the My Organization tab.
    2. Expand the Shared filter and click With Everyone (Public).
    3. Expand the Status filter and click Authoritative.
  2. For each item returned, click the name of the item to open its item page and do one of the following:
    • To remove the authoritative designation, click the Settings tab, and under Content Status, click Undo.
    • To change the sharing status, click Share, uncheck Everyone (public), and click OK.
  3. Contact Esri Customer Service to remove the verified status from your organization.
  4. Once your organization is no longer verified, change the organization name or disable anonymous access as needed.


Enter a description for your organization. To paste or type your own supported HTML code, switch to the HTML source code view.

If you want the description to appear on the home page, check Show description toward bottom of Home Page. It appears under the banner.


Enter a short summary of your organization that will appear on the sign in page associated with your custom apps and sites. The summary can contain up to 310 characters.


Choose the default language for members of your organization. The language you specify determines the language that appears in the user interface, as well as the way time, date, and numerical values are displayed. Individual organization members and those with public accounts can change the language through their profile page.

If you allow anonymous access to your site, consider setting your organization's language to Browser Default. Anonymous users will see ArcGIS Online in the locale of their browser. Signed-in users who have configured the language in their profile will see that language.

Number and date format

If you set the language to English or Spanish, you can also specify how numbers and dates are displayed in ArcGIS Online by choosing one of the locale options from the Number and date format drop-down menu. For example, if the language is set to English, you can choose to display dates and numbers using the formats defined in the Common Locale Data Repository (CLDR) for Australia, Great Britain, Canada, or the United States. Individual organization members and those with public accounts can change the number and date format through their profile page. Some restrictions apply.


Choose a region for your organization. Region determines the default basemap gallery, the default basemap, and the default extent for new maps. (You can also specify your organization's basemaps and map extent through the map configuration.)

Administrative contacts

Choose the administrator or administrators who will be listed as points of contact. The specified administrators and their email addresses will be listed as points of contact in the automatic email notifications sent to organization members when they request password resets, help with their user names, modifications to their accounts, or any issues related to the allocation of credits to their accounts. The points of contact also receive email notifications about the status of the organization's request for verification, the organization's subscription and credit status, and when a member has used 100 percent of their credit allocation limit.

Organization short name

Create a custom short name—for example, an acronym or abbreviation—for your organization. The short name text will uniquely define the URL to your organization, so it is recommended that you carefully consider the name you want to use. The short name can contain up to 16 characters, including letters, numbers, and hyphens (-). Use Latin characters (a-z) that don't have diacritical marks such as an umlaut.


Check the Contact Us box and enter a website URL or mailto: link for the custom contact link at the footer of the site. Be aware that if your organization allows anonymous access, anyone who finds your URL will be able to see your contact information. Uncheck the box to hide the contact link. The Contact Esri link always appears in the footer; you cannot hide it.

Esri User Experience Improvement program

For Esri User Experience Improvement Program, check the box to allow ArcGIS Online to collect usage information from members of your organization to improve the user experience.

ArcGIS Online works continuously to improve its products, and one of the best ways to determine what needs improvement is through customer feedback. The Esri User Experience Improvement program (EUEI) allows your organization to contribute to the design and development of ArcGIS Online. The program collects information about the usage of ArcGIS Online, including hardware and browser characteristics, without interrupting work. The program is completely optional and anonymous; none of the information collected is used to identify or contact members of your organization.

Shared theme

Specify the brand colors and logo (if needed) that you want to apply to supported configurable web apps and Story Maps, Web AppBuilder apps, and Open Data sites created by members of your organization. If you want to specify a logo, you can enter a URL reference for the logo in the Logo Image box or click Upload Logo to upload an image file that will be stored as a public item in your content. The logo URL reference must use the HTTPS protocol or it will not be recognized as valid. You can also make the logo clickable by entering the target website URL in the Logo Link box. After you save your changes, these settings will be applied automatically to any new supported apps and Open Data sites that members of your organization create. Currently, most Story Maps and other configurable apps support Shared Theme.

App launcher

Add web apps to the App Launcher window to make them available to organization members. Licensed apps automatically appear in the app launcher for members with appropriate licenses. To make other web apps available to organization members, see Manage apps in the app launcher.