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Manage members

After you have invited or added members to your organization, you can manage their accounts. You can modify profiles, reset passwords, disable multifactor authentication, enable Esri access, disable members, and delete members. Managing members also includes changing their role or level.

The actions you can perform when managing members depend on your privileges in the organization.

Tip:

Use the Role and Level filters and any of the available sort options to find the members you need to manage.

Modify profile

Modify a member's profile when you want to update their descriptive information, thumbnail, profile visibility, language, units, or email address.

  1. Verify that you are signed in to your organization and have privileges to view member account information.
  2. At the top of the site, click Organization and click the Members tab.
  3. Do any of the following to find the member whose profile you want to modify:
    • Use the search field and drop-down menu options to search by the member's full name, first name, last name, or user name.
    • Use any of the filters to narrow the list of members.
    • Use the Sort by button Sort by above the member list to sort the list as desired. You can also change the sort direction.
  4. Click the More options button More options for the member whose profile you want to modify, and click View profile.
  5. On the member's profile page, click Edit Profile. You can now change the member's name, email address, description, thumbnail, profile visibility, language, units, and other profile information.
  6. Click Save to save your changes to the member profile.

Change email address

If a member's profile is changed or their password is reset, ArcGIS Online sends the member an automated email notification. It's a good idea to verify that ArcGIS Online has the correct email address for the member. You can see the email address on the member's profile page and, if necessary, you can change it. Only administrators with privileges to update member accounts can change email addresses for members. Members without this privilege cannot change their own email address.

Manage credit budget

Administrators can allocate a credit budget that assigns a flexible allocation of credits to some or all organization members. This is a privilege reserved for the administrator role. This option only appears when the organization is configured for credit budgeting.

  1. Verify that you are signed in as an administrator of your organization.
  2. At the top of the site, click Organization and click the Members tab.
  3. Do any of the following to find the member to whom you want to allocate credits:
    • Use the search field and drop-down menu options to search by the member's full name, first name, last name, or user name.
    • Use any of the filters to narrow the list of members.
    • Use the Sort by button Sort by above the member list to sort the list as desired. You can also change the sort direction.
  4. Click the More options button More options in the member's row and click Manage credits.
  5. Choose to set allocation to a specific number of credits or no allocated limit and click Allocate.

Change member levels

Levels determine which privileges are available to members. Once assigned, levels can be changed by administrators.

  1. Verify that you are signed in to your organization and that you have administrative privileges.
  2. At the top of the site, click Organization and click the Members tab.
  3. Do any of the following to find the member whose member level you want to change:
    • Use the search field and drop-down menu options to search by the member's full name, first name, last name, or user name.
    • Use any of the filters to narrow the list of members.
    • Use the Sort by button Sort by above the member list to sort the list as desired. You can also change the sort direction.
  4. Click the More options button More options for the member whose member level you want to modify, and click Change member level.
  5. In the Change Member Level window, change the level and click Change Member Level.
    Note:

    The member level can be changed from level 2 to level 1 as long as the following conditions are met:

    • The member does not own content or groups.
    • The member does not have licenses assigned to premium apps that are not included in level 1 membership.
    • The member does not belong to groups with the item update capability enabled.
    If the above conditions are not met, the administrator must reassign that member's content and groups, revoke the licenses, and remove the member from these groups before changing their member level.

Change member roles

A role defines the set of privileges assigned to a member. Once assigned, roles can be changed by administrators and those with privileges to change member roles. When you assign a role, a member level is also assigned.

  1. Verify that you are signed in to your organization and that you have privileges to change member roles.
    Note:

    Changing roles to or from administrator can be done by administrators only.

  2. At the top of the site, click Organization and click the Members tab.
  3. Do any of the following to find the member whose member role you want to change:
    • Use the search field and drop-down menu options to search by the member's full name, first name, last name, or user name.
    • Use any of the filters to narrow the list of members.
    • Use the Sort by button Sort by above the member list to sort the list as desired. You can also change the sort direction.
  4. In the row of the member whose role you want to change, click the Role drop-down arrow and choose the new role.

Reset password

Organization members who have privileges to update member account information can reset passwords for members. The system sends an email with a temporary password to the member. After the member successfully signs in with the temporary password, they will be prompted to change their password. If the member is currently signed in when you reset their password, they are immediately signed out.

Note:

You cannot reset passwords for enterprise logins.

  1. At the top of the site, click Organization and click the Members tab.
  2. Do any of the following to find the member whose password you want to reset:
    • Use the search field and drop-down menu options to search by the member's full name, first name, last name, or user name.
    • Use any of the filters to narrow the list of members.
    • Use the Sort by button Sort by above the member list to sort the list as desired. You can also change the sort direction.
  3. Click the More options button More options for the member whose password you want to reset, and click Reset password.

The member receives an email with a temporary password. Once they sign in, they will be immediately prompted to change their password.

Disable multifactor authentication

Administrators can disable multifactor authentication on an ArcGIS account. This is a privilege reserved for the administrator role. This option only appears when the organization is configured for multifactor authentication and the member has enabled it through their profile page.

  1. Verify that you are signed in as an administrator of your organization.
  2. At the top of the site, click Organization and click the Members tab.
  3. Do any of the following to find the member for whom you want to disable multifactor authentication:
    • Use the search field and drop-down menu options to search by the member's full name, first name, last name, or user name.
    • Use any of the filters to narrow the list of members.
    • Use the Sort by button Sort by above the member list to sort the list as desired. You can also change the sort direction.
  4. Click the More options button More options for the member for whom you want to disable multifactor authentication, and click Disable multifactor.
  5. The member receives an email notification that multifactor authentication has been disabled on their account.

Enable Esri access

Administrators can enable and disable Esri access on member accounts.

A member whose account has Esri access enabled can use My Esri and Community and Forums (GeoNet), access e-Learning on the Training website, and manage email communications from Esri. The member cannot enable or disable their own access to these Esri resources.

Note:

The member's full name, user name, and email address will be made available to Esri, who may contact or send the member materials through email.

The following steps show how to enable or disable Esri access for individual members from the Members tab of the organization page. Alternatively, you can enable Esri access for one or more members during the invitation process, or configure your organization to enable Esri access by default for all members who join the organization without an invitation using their enterprise logins.

  1. Verify that you are signed in as an administrator of your organization.
  2. At the top of the site, click Organization and click the Members tab.
  3. Do any of the following to find the member for whom you want to enable Esri access:
    • Use the search field and drop-down menu options to search by the member's full name, first name, last name, or user name.
    • Use any of the filters to narrow the list of members.
    • Use the Sort by button Sort by above the member list to sort the list as desired. You can also change the sort direction.
  4. Click the More options button More options for the member for whom you want to enable access, click Enable Esri Access, and click OK.
  5. To disable Esri access for the member, click the More options button More options, click Disable Esri Access, and click OK.

Disable member

If you are an administrator of your organization or you have the correct privileges, you can disable members from your organization.

Disabling a member prevents the member from consuming organizational resources. This can be useful while you move their items to a different member. Disabled members cannot sign in to the organization, consume organizational resources, create content, or administer the site. They are still members and count toward the number of users in your organization. Disabled accounts are automatically disabled for Esri access.

If the member owns content or groups, you need to change ownership of the items to a different member before deleting the member. Once you've moved all the items, you can delete the disabled member from the organization.

You can disable organization members individually or all at once.

  1. Verify that you are signed in to your organization and that you have privileges to disable members.
  2. At the top of the site, click Organization and click the Members tab.
  3. Do any of the following to find the member or members you want to disable:
    • Use the search field and drop-down menu options to search by the member's full name, first name, last name, or user name.
    • Use any of the filters to narrow the list of members.
    • Use the Sort by button Sort by above the member list to sort the list as desired. You can also change the sort direction.
  4. Check the box next to the name of each member you want to disable, and click Disable member (or Disable members if multiple members are selected) above the list of members.
  5. To enable one or more disabled members, select the member or member, and click Enable member above the list of members.

Delete member

If you are an administrator of your organization or you have the correct privileges, you can delete an individual member when you want to remove the account from your organization. Only administrators can delete other administrators. If the member owns content or groups, you need to change ownership of the items to a different member before deleting the member.

If the member has licenses assigned, you must revoke the licenses before deleting the member. For some Esri products, such as ArcGIS Pro or Drone2Map for ArcGIS, licenses must be checked in by the user before you can revoke them.

Deleted members no longer have access to their organizational account or any content or groups they previously owned. If the organization prevents anonymous access, they cannot access the organization site. Deleted members who were added automatically or joined with ArcGIS accounts that have not been enabled for Esri access are removed from the system and can no longer be accessed, even if they were established before joining the organization. Accounts that have been enabled for Esri access and existing Esri accounts that were used to join the organization are still available to use with Esri web resources such as My Esri and GeoNet. They can also be used as public accounts (but they do not have access to any content or groups that became associated with the organization).

Deleted members with enterprise logins can no longer access the organization and, if they had been enabled for Esri access, no longer have access to Esri web resources. Deleted members can still use their enterprise logins to sign in to their enterprise information systems.

  1. Verify that you are signed in to your organization and that you have privileges to delete members.
  2. At the top of the site, click Organization and click the Members tab.
  3. Do any of the following to find the member or members you want to remove from the organization:
    • Use the search field and drop-down menu options to search by the member's full name, first name, last name, or user name.
    • Use any of the filters to narrow the list of members.
    • Use the Sort by button Sort by above the member list to sort the list as desired. You can also change the sort direction.
  4. Click the More options button More options for the member you want to remove from the organization and click Delete member.
  5. Click the Delete Member button in the pop-up to confirm you want to remove the member.