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Manage licenses

As an administrator or member with privileges to manage licenses, you use ArcGIS Online to specify which members have access to licensed apps that aren't already included in their assigned user type. For example, you can assign add-on licenses for licensed apps such as ArcGIS Pro, Navigator for ArcGIS, AppStudio for ArcGIS Standard, Drone2Map for ArcGIS, ArcGIS Business Analyst web app, ArcGIS Community Analyst, GeoPlanner for ArcGIS, Insights for ArcGIS, and other apps sold through ArcGIS Marketplace that require a license. You can also assign add-on licenses for app bundles that were purchased separately.

You can view license and user type details and configure add-on licenses for a single product at a time and multiple products at once. Organizations with ArcGIS Pro licenses also have the option of disabling offline usage of ArcGIS Pro for all users in the organization.

View license and user type details

The licensing page includes details about your organization's add-on licenses and user types, including compatibility tips that help you make decisions when managing licenses.

Tip:

For a preview of the number of licenses and user types available and assigned to members, refer to the Add-on licenses and Members cards on your organization's Overview tab.

  1. Verify that you are signed in as an administrator of your organization or a member with licensing privileges.
  2. At the top of the site, click Organization and click the Licenses tab.
  3. Click the User types tab to see the assigned and available user types in your organization, as well as the included licenses, compatible add-on licenses, and compatible roles for each user type.
  4. Click the Add-on licenses tab to see the add-on licenses you have available and assigned in your organization, as well as compatible user types for each.
    • For ArcGIS Pro, you see total numbers for all software levels (Basic, Standard, or Advanced) and extensions that you can assign to members as add-on licenses.
  5. In the ArcGIS Pro section, click License activity to see see which members are currently using ArcGIS Pro, the last time they used the app, and whether members have checked out their license (if offline usage is permitted in the organization). You can search the members by name to filter the list.

    A green dot next to the last used date indicates that the member has used ArcGIS Pro in the last 30 minutes. A red dot and a Disconnected label indicate that the member has checked out their ArcGIS Pro license for offline use.

Configure add-on licenses for one product

If you want to configure add-on licenses for a particular product, complete the following workflow. You can use this workflow to assign or unassign the same product for one or more members at a time.

  1. Verify that you are signed in as an administrator of your organization or a member with licensing privileges.
  2. At the top of the site, click Organization and click the Licenses tab.
  3. Locate the add-on license you want to change. If necessary, search the licenses by name. Click Assign or Unassign.
  4. In the window that appears, find the member or members whose license you want to manage. To search the list of organization members, type the member's first or last name in the search box. To filter the list of members, click the filter options for user type, role, group, and app.
  5. If you're revoking a license, click Unassign next to each member. To revoke the specified add-on license from all assigned members that appear on the page, click Unassign on this page.

    You cannot revoke ArcGIS Pro or Drone2Map for ArcGIS licenses from users who checked out a license.

  6. If you're assigning a license, complete the following steps:
    1. If you want to notify the member by email, enable Email members about newly assigned licenses.
      Caution:

      To prevent the email notifications from being returned as undeliverable, verify the member's email address before enabling this setting.

    2. Click Assign next to each member. To assign the specified add-on license to all applicable members that appear on the page, click Assign on this page.

      If you can't assign the license to a particular member because it's not compatible with their user type, you can update user types on the Members tab.

  7. Click Close to return to the licenses page.
    Tip:

    If you make a mistake, you can click Undo before closing the window.

ArcGIS Pro only

Sometimes you may need to end a member's active ArcGIS Pro session to release an add-on license for another member to use.

  1. Verify that you are signed in as an administrator of your organization or a member with licensing privileges.
  2. At the top of the site, click Organization and click the Licenses tab.
  3. In the ArcGIS Pro section, click License activity.
  4. In the window that appears, search the members list and click the row for the member to view activity details.
  5. Click End session.

    If the member has set an alias name for the workstation from within ArcGIS Pro, you can use that to help confirm the session to close. In ArcGIS Pro, the member starts receiving notifications about the session ending as the app begins to shut down. The member can have up to three simultaneous ArcGIS Pro sessions.

Configure add-on licenses for multiple products

If you want to configure add-on licenses for multiple products at once, complete the following workflow. You can use this workflow to change the add-on licenses for one member or a selected set of members.

  1. Verify that you are signed in as an administrator of your organization or a member with licensing privileges.
  2. At the top of the site, click Organization and click the Members tab.
  3. Search for the member in the list. Click the More options button More options in the member's row and click Manage add-on licenses.
    Tip:

    To change multiple members at once, check the box next to the name of each member for whom you want to assign or unassign the same add-on licenses. You can select up to 100 members at a time. The selected set is maintained while you search and filter all the members in your organization, even across multiple pages. If necessary, click the members selected drop-down menu to review and revise your selection once you've modified your initial search or filter. Above the list of members, click Manage add-on licenses.

  4. In the window that appears, select or deselect the add-on licenses that you want to change.
    • If you selected multiple members, you can only assign add-on licenses that are compatible with all the selected members' user types. If necessary, click the members selected drop-down menu to remove any members with an incompatible user type. To review what's compatible with your organization's user types, go to the Licenses tab and click User types.
    • You cannot revoke ArcGIS Pro or Drone2Map for ArcGIS licenses for members who checked out a license.
  5. To notify the member by email that you have assigned a license to them, enable Email members about newly assigned licenses.
    Caution:

    To prevent the email notification from being returned as undeliverable, verify the member's email address before enabling this setting.

  6. Click Save.

Considerations for managing licenses

  • If an app is included with a member's assigned user type, you don't need to assign the member an add-on license for that app. For example, a member assigned a GIS Professional user type already has a license for ArcGIS Pro, so you don't need to assign ArcGIS Pro to that member as an add-on license. If you're not sure what apps a member can already access, view their profile to see the licenses included with their user type and any assigned add-on licenses. (Go to the Organization page, and click the Members tab. Find the member whose profile you want to view, click the More options button More options, and click View profile.)
  • Your organization needs to be provisioned for ArcGIS Pro or specific additional products such as Navigator for ArcGIS before you see those products on the Licenses tab and can manage add-on licenses for those products.
  • For ArcGIS Marketplace apps, you only manage licenses that have been licensed by members. Items that have been licensed by the organization need to be shared with groups in your organization.
  • Each product has a corresponding card on the licenses page that shows the number of add-on licenses available to assign and compatible user types.
  • It is possible for your organization to exceed the number of licenses available, resulting in a negative number available. This can happen if you assign licenses to your members but are later entitled to fewer licenses, such as if you make changes to your maintenance agreement or you are using trial licenses. Upon the expiration of any license in your organization, you must revoke the expired license so your organization's members are only assigned valid licenses. Until you correct the license assignments, no one in the organization will be able to sign in to authorize ArcGIS Pro or additional products.

About licensing ArcGIS apps

To manage licenses for the ArcGIS apps below, view license and user type details and configure compatible add-on licenses for a single application or multiple applications at once.

ArcGIS Pro

ArcGIS Pro is designed to be the premier app for visualizing, editing, and performing analysis using local content or content from your organization. Your organization needs to be provisioned for ArcGIS Pro before you can manage licenses for ArcGIS Pro through ArcGIS Online. Each member needs a license to run ArcGIS Pro. As the administrator, you assign a software level (Basic, Standard, or Advanced) and extensions for specialized tools to each member. When a member signs in to ArcGIS Pro, the software runs with the level and extensions you set. ArcGIS Pro will not run when a member attempts to sign in unless their user type includes ArcGIS Pro or you have assigned an add-on license to the member. See ArcGIS Pro documentation for additional information on licensing options.

Note:

Organizations requiring more control over offline usage of ArcGIS Pro can prevent all ArcGIS Pro licenses in the organization from being taken offline. To do this for your organization, an administrator or a member with licensing privileges must enable the Prevent members from taking ArcGIS Pro offline setting in the ArcGIS Pro section of the Licenses tab. ArcGIS Pro users who are already working offline when this setting is enabled will be allowed to check back in, but any future attempts to take an ArcGIS Pro license offline will generate an error.

Navigator for ArcGIS

Navigator for ArcGIS is a mobile app that integrates with other ArcGIS apps and provides a complete navigation experience. Each member needs a license to run Navigator. All members of the organization can download and install Navigator from their device’s native marketplace. However, the app will not function unless the member is signed in and the account has been configured with a license. A Navigator subscription allows a user to open the app and access navigation content. In Navigator, each member can access and download map packages for their geographic region. These map packages are stored in an ArcGIS Online group and contain navigation data.

The first time a licensed member signs in to Navigator, they must be connected to their licensing portal. After that, they can download mobile map packages, go offline, and use Navigator offline. If they choose to sign out of Navigator, they must be able to connect to the licensing portal to sign back in.

AppStudio for ArcGIS Standard

AppStudio for ArcGIS allows you to convert maps into consumer-friendly, cross-platform mobile apps that can be shared with the public through popular app stores or securely through your enterprise. It is available in two levels: Basic and Standard. AppStudio for ArcGIS Basic allows you to create apps through configurable app templates included with AppStudio for ArcGIS and publish the apps in app stores. AppStudio for ArcGIS Standard gives you additional capabilities to build your own native apps and distribute them within your enterprise. Each member needs a license to run AppStudio for ArcGIS Standard. All members of the organization can access AppStudio for ArcGIS Basic from appstudio.arcgis.com. Additional functionality that comes with Standard is available in the AppStudio for ArcGIS Desktop Edition, which can be downloaded from appstudio.arcgis.com. Standard functionality is locked in AppStudio for ArcGIS Desktop Edition unless the ArcGIS account has been configured with an AppStudio for ArcGIS Standard license and the user is signed in with that account.

Drone2Map for ArcGIS

Drone2Map for ArcGIS streamlines the creation of professional imagery products from drone-captured imagery for visualization and analysis in ArcGIS. Each member needs a license to run Drone2Map for ArcGIS.

ArcGIS Business Analyst web app

The ArcGIS Business Analyst web app enables commercial Realtors, retailers, economic development agencies, and others to evaluate markets for expansion, consolidation, or investment. Members of the organization can access the web app from ArcGIS Marketplace. Each member needs a license to use the ArcGIS Business Analyst web app, and the license must be managed by the ArcGIS Online administrator.

ArcGIS Community Analyst

ArcGIS Community Analyst helps government agencies, policy makers, nongovernment organizations, civic organizations, and others allocate scarce community resources more effectively, communicate important information to policy makers and constituents, and improve community outreach. Members of the organization can access ArcGIS Community Analyst from ArcGIS Marketplace. Each member needs a license to use ArcGIS Community Analyst, and the license must be managed by the ArcGIS Online administrator.

GeoPlanner for ArcGIS

GeoPlanner for ArcGIS allows you to collaborate with your ArcGIS Online organization on land-based planning and designs.

Insights for ArcGIS

Insights for ArcGIS is a web-based, data analytics workbench where you can explore spatial and nonspatial data, answer questions you didn't know to ask, and quickly deliver powerful results. Whether you’re new to GIS or have been using it for years, Insights for ArcGIS offers a new iterative, interactive experience to begin spatial analysis. Use maps, charts, and tables to visualize data and apply advanced algorithmic spatial analysis with a simple drag and drop. Members of the organization can access Insights for ArcGIS from ArcGIS Marketplace. The ArcGIS Online administrator must assign add-on licenses to members before they can access Insights for ArcGIS.