Citizen Problem Reporter can be used to solicit non-emergency problem reports (for example, blight, graffiti, trash, potholes, clogged drains, and flooding) from the general public.
It provides 24/7 access to an organization and the location-enabled problem reports helps efficiently triage reports to the correct person or department responsible for its resolution. This accelerated approach improves the quality of life in a community and reduces long-term asset maintenance costs. Citizen Problem Reporter is typically implemented by planning departments, public works agencies, utilities, and other local government organizations that want to take a data-driven approach to asset maintenance or code enforcement.
The Citizen Problem Reporter solution delivers a set of capabilities that help you solicit reports from the public, manage the response to each report, solicit feedback from the public after addressing a report, and monitor the resolution of nonemergency reports in a community.
Learn more about the Citizen Problem Reporter solution.
This ArcGIS Solution can be deployed in your ArcGIS organization.
See Deploy an ArcGIS Solution for more information.
Citizen Problem Reporter requires the following:
- ArcGIS Online
- ArcGIS Survey123 Connect
Citizen Problem Reporter includes the following information products:
|Item||Description||Minimum user type|
Citizen Problem Center
An ArcGIS Hub site used by the general public to learn how they can report a nonemergency problem to help improve the community
Citizen Problem Reporter
A Crowdsource Reporter app used by the general public, or local government personnel, to submit nonemergency problems in their community
Editor (required for government personnel only)
Citizen Problem Satisfaction Survey
An ArcGIS Survey123 form used by the general public to report their satisfaction regarding the service requested
Volunteer in Your Neighborhood
An ArcGIS Survey123 form used by the general public to volunteer to help their community
Citizen Problem Manager
A Crowdsource Manager app used by local government personnel to triage submitted problem reports and update the status of each report as needed
Citizen Problem Dashboard
An ArcGIS Dashboards app used by local government personnel to monitor nonemergency problems submitted by the general public
When you deploy this solution in your ArcGIS organization, you also get an ArcGIS Solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The ArcGIS Solution item also illustrates any dependencies items have on each other.
The following are the release notes: