Citizen Problem Reporter can be used to solicit non-emergency requests (for example, blight, graffiti, trash, potholes, clogged drains, and flooding) from the general public.
It provides 24/7 access to an organization and the location-enabled requests helps efficiently triage requests to the correct person or department responsible for its resolution. This accelerated approach improves the quality of life in a community and reduces long-term asset maintenance costs. Citizen Problem Reporter is typically implemented by planning departments, public works agencies, utilities, and other local government organizations that want to take a data-driven approach to asset maintenance or code enforcement.
The Citizen Problem Reporter solution delivers a set of capabilities that help you solicit requests from the public, manage the response to each request, solicit feedback from the public after addressing a request, and monitor the resolution of non-emergency requests in a community.
Deploy the solution
This ArcGIS solution can be deployed in your ArcGIS organization.
See Deploying a solution for more information.
Requirements
Citizen Problem Reporter requires the following:
- ArcGIS Online
- ArcGIS Hub Premium (optional)
- ArcGIS Survey123 Connect
Information products
Citizen Problem Reporter includes the following information products:
Item | Description | Minimum user type |
---|---|---|
Citizen Request Center | An ArcGIS Hub site used by the general public to learn how they can submit a non-emergency request to help improve the community | Community Identity (optional) |
Citizen Problem Reporter | A Crowdsource Reporter app used by the general public to submit non-emergency requests in their community | Community Identity (optional) |
Citizen Problem Satisfaction Survey | An ArcGIS Survey123 form used by the general public to report their satisfaction regarding the service requested | Not required |
Citizen Problem Manager | A Crowdsource Manager app used by local government personnel to triage non-emergency requests and update the status of each | Contributor |
Citizen Problem Dashboard | An ArcGIS Dashboards app used by local government personnel to monitor non-emergency requests and satisfaction survey responses | Contributor |
When you deploy this solution in your ArcGIS organization, you also get an ArcGIS solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The ArcGIS solution item also illustrates any dependencies items have on each other.
Release notes
The following are the release notes:
Version | Description |
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2.0 (Apr 2022) |
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1.0 (Nov 2020) |
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