Use Community Risk Reduction

The Community Risk Reduction solution delivers a set of capabilities that help you identify and prioritize risks, operationalize mitigation efforts and risk-reducing interventions, monitor outcomes, and engage the public.

In this topic, you’ll learn how to use the solution by assuming the role of a user and performing the workflows below.

Note:

Use your organization's data or configured apps to follow these workflows.

Conduct assessment

Visualizing disparate data sources in a single location can produce targeted, evidence-based insights for identifying and prioritizing risk areas. Once the risk areas are identified, appropriate mitigation and prevention activities can be created.

In this workflow, you will assume the role of a program manager who conducts community risk assessment to create mitigation strategies.

1. In a browser, sign in to your ArcGIS organization and browse to the Community Risk Assessment app.
2. From the item page, click View.
3. Expand the layer lists on the right and turn incident layers on and off to assess historical incident occurrence.

   Turn other layers on and off to deepen your understanding of the risk to the area you’ve identified. For example, the risk and vulnerability indices may give you more insight into the neighborhood where you have identified a cluster of cooking fires.

4. Once an area of interest has been identified, click the Plan tab.
5. Click New Risk Reduction Area and create the area around your assessed risk on the map.
6. Complete the feature details and click Create, then click Back.
7. Click the Analyze tab and click the area you created.
8. Click the Fullscreen button and review the infographic.

   Tip:

   Print the infographic using the Export Infographic button, when required.

9. Click the Close button.

Complete activities

The Community Risk Reduction Activity Reporter can be used by firefighters to collect data from field activities, such as home safety visits, station activities, events, or referrals.

In this workflow, you will assume the role of a firefighter who is completing a home safety visit.

1. Download ArcGIS Field Maps onto your mobile device.
2. Open ArcGIS Field Maps and sign in to your ArcGIS organization.
3. Tap the Community Risk Reduction Activity Reporter map to open it.
4. Browse to the collection location.
5. Tap Add. Ensure the point is on the intended building and tap Update Point.
6. For Activity Type, select Home Safety Visit.
7. Select Yes or No for Were occupants present and Were education materials distributed or left behind.
8. If occupants were present, record the Number of people in the household and select Yes or No for the Are there children in the household, Are there seniors in the household, Are existing working alarms present, and Were alarms installed parameters.
9. If alarms were installed, record the number of alarms by type in the Alarm Installation group.
10. Expand the Household Risks group and select Yes or No for any of the risk-specific hazards noted or other mitigation actions performed.
11. If follow-up is needed for this household, ensure the Is follow-up needed parameter is set to Yes.

    If the Is follow-up needed parameter is set to Yes, the home safety visit will be displayed in the Community Risk Manager for review by the program manager. For more on this workflow, see the Review follow-up requests section below.

12. Enter the full address of the residence in the Full address parameter.
13. Add any comments related to the home safety visit.
14. When you're finished, at the top right, tap the check mark or Submit.

    Note:

    Your interface may vary depending on the type of mobile device that you use.

While responding to a call or providing other community services, firefighters may identify a residence in need of services provided by the Community Risk Reduction section of the fire agency.

In this workflow, you will assume the role of a firefighter who is requesting a referral to the Community Risk Reduction section.

1. Open ArcGIS Field Maps and sign in to your ArcGIS organization.
2. Tap the Community Risk Reduction Activity Reporter map to open it.
3. Browse to the collection location.
4. Tap Add. Ensure the point is on the intended building and tap Add Point.
5. Select the Referral activity type.
6. Switch the Is follow-up needed toggle button to Yes.
7. Enter the full address in the Full address field, and any comments relevant to the referral.
8. When you're finished, at the top right, tap the check mark or Submit.

   Note:

   Your interface may vary depending on the type of mobile device that you use.

Review the Community Risk Reduction destination

Community Risk Reduction leads to better-informed residents and safer communities, but promoting risk reduction programs can be challenging. The Community Risk Reduction site helps share risk reduction information so you can improve community safety, and solicit nonemergency requests from the public.

Learn about community risk reduction

Community members may seek information from the fire agency about risk prevention programs and services provided.

In this workflow, you will assume the role of a resident seeking information about community risk reduction and other fire agency programs.

1. In a browser, browse to the Community Risk Reduction site.
2. Review the Community Risk Reduction site, indicators at the top that show the home visits completed, people impacted, and number of alarms installed.
3. Review the Community Risk Reduction site for information about smoke alarms, escape planning, frequently asked questions, and community coalition agencies.
4. Scroll to the Get Alarmed section and review best practices for smoke alarms.
5. Scroll to the Plan Your Escape section and review how to create an escape plan.
6. Scroll to the Community Coalition section and review information about community partners.

Request service

In addition to learning more about community risk reduction resources, residents may request services from the fire agency, such as car seat installations from a certified technician or a station tour with a group.

In this workflow, you will assume the role of a resident who wants to make a fire service request with the fire agency about a service it offers.

1. In a browser, browse to the Community Risk Reduction site.
2. Scroll to the Serving You and Your Family section and click Submit request.
3. Complete the form to notify the fire agency of your request and click Submit.
4. Click back in your browser to return to the Community Risk Reduction site and scroll through the site to review the content.

Manage the program

Program managers need to manage the community risk reduction programs in the community. The Community Risk Manager app is used by program managers to review nonemergency requests and follow-ups, manage risk reduction resources such as alarms and batteries, and create reports to summarize data by program, date, or campaign.

Review follow-up requests

Firefighters may identify residents who could benefit from resources provided by other fire agency divisions or community partners. When this occurs, they can create a follow-up request, which is filtered for the program manager's review.

In this workflow, you will assume the role of a program manager who is responsible for responding to requests from the firefighters and assigning the request to the appropriate department or agency.

1. In a browser, verify that you are signed in to your ArcGIS organization and browse to the Community Risk Manager app.
2. From the item page, click View.
3. Ensure the Follow-up Activities layer is active in the upper left of the table.
4. Click the box of a record in the table.
5. Review the details in the pop-up pane to determine whether the fire agency or community partner can support the request.
6. Click Email to send an email of the request to a community partner.

   An email template opens in your default email application.

7. Enter the email address, edit the email body if appropriate, and send the email notification.
8. Return to the Community Risk Manager app.
9. Click Edit and update the follow-up status and notes.
10. Click Update to save your changes.

Review public requests

Program managers must respond to fire service requests if they want to encourage community risk reduction activities and outreach programs.

In this workflow, you will assume the role of a program manager who is responsible for responding to requests from the public and assigning the request to the appropriate person for resolution.

1. In a browser, verify that you are signed in to your ArcGIS organization and browse to the Community Risk Manager app.
2. From the item page, click View.
3. Ensure the Fire Service Requests layer is active in the upper left of the table.
4. Click the box of a record in the table.
5. Review the details in the pop-up pane and table.
6. Click Email to send an email of the request to the appropriate person.

   An email template opens in your default email app. The request address is included.

7. Enter the email address, edit the email body if appropriate, and send the email notification.
8. Return to the Community Risk Manager app.
9. Click Edit and update the status, who the request is assigned to, and any notes that are applicable.
10. Click Update to save the information.

Manage inventory

Community risk reduction programs often involve engineering intervention to mitigate risk, such as installing smoke alarms. Tracking the physical inventory is important to ensure the fire agency knows the inventory levels and to support any grant or municipal reporting requirements.

In this workflow, you will assume the role of a program manager who has received inventory that needs to be updated.

1. In a browser, sign in to your ArcGIS organization and browse to the Community Risk Manager app.
2. From the item page, click View.
3. Click the Inventory tab.
4. Review the existing inventory.
5. Click Add and complete the form to create an inventory record.

   The indicators at the top of the app will update with the additional information added.

   Tip:

   If you have missing inventory, enter a negative number for the asset and the indicators will reflect that.

Create reports

Reporting on the number of activities, their location, and their outcomes is a component of grant applications and close-out reporting requirements.

In this workflow, you will assume the role of a program manager who needs to create a report of activities during a grant performance period.

1. In a browser, sign in to your ArcGIS organization and browse to the Community Risk Manager app.
2. From the item page, click View.
3. Click the Reports tab.
4. Click Actions in the upper right corner and select Set filter.
5. Turn the Activities layer on, click Add, and click Clause to create a query.

   To query a date range, select Date from the field list, is between as the operator, and select the start and end dates for the range.

6. Review the table.
7. To export the table, click Actions in the upper right corner, click Export, and select Export to CSV.

Understand effectiveness

Evaluating the outcomes and effectiveness of a community risk reduction program ensures targets are being met and that the program is using resources where they matter most. The Community Risk Reduction Outcomes Dashboard can be used to assess outcomes and program effectiveness.

In this workflow, you will assume the role of a member of the command staff who is reviewing the community risk reduction program’s outcomes and effectiveness.

1. In a browser, verify that you are signed in to your ArcGIS organization and browse to the Community Risk Reduction Outcomes Dashboard.
2. From the item page, click Open Dashboard.
3. On the upper right, in the filter panel, adjust the date filter to refine the results.
4. On the Home Visits tab, review the high-level metrics.
5. In the Active Risk Reduction Areas list, click an area to learn more about it and to see its location.
6. On the Station Activities tab, review the high-level metrics.
7. Use the graphs to filter and explore types of activities.

   Note:

   Dashboard charts are linked. If you click a Station Activity in the Station Activities by Type chart, related details are filtered and updated in other elements in the dashboard.

8. In the Station Activities list, click an activity to learn more about it and to see its location.
9. On the Events tab, review the high-level metrics.
10. Use the graphs to filter and explore types of events.

    Note:

    Dashboard charts are linked. If you click an event in the Events by Type chart, related details are filtered and updated in other elements in the dashboard.

11. In the Events list, click an event to learn more about it and to see its location.
12. On the Effectiveness tab, review the high-level metrics.
13. Use the charts to filter and explore vulnerability across mitigation efforts.

    Note:

    Dashboard charts are linked. If you click a chart in the Home Visits by Vulnerability chart, Events by Vulnerability chart, or the Station Activities by Vulnerability chart, related details are filtered and updated in other elements in the dashboard.

    Home safety visits, events, and station activities in high-vulnerability areas are considered more effective than conducting the same activity in a low-vulnerability area.