In this topic, you'll learn how to configure the Crime Problem Management solution to meet specific needs of your organization.
Tip:
As you configure the solution, record the configurations or alterations you make with each version in a change log. This information will be valuable if you upgrade to a new version and need to evaluate the effort required.Organize your data
In the Crime Problem Management solution, users spatially filter problems by district. To use the solution, you must have a preexisting geographic layer of your agency's district boundaries.
Note:
Organizations may use different terminology to describe their districts. If your organization uses terminology other than district to describe the administrative area covered by each police station in the organization, you can update the alias for the District feature layer used in the solution.
To help facilitate operational awareness and investigative activity, the solution also enables linking of related crimes or calls for service to each problem. To use this functionality, crime data from your records management system (RMS) and calls-for-service data from your computer-aided dispatch system (CAD) must be loaded nightly into the corresponding layers in the solution. This functionality is optional but recommended.
Before loading your data into the solution layers, review the following requirements for how to organize it.
District
Districts, or the equivalent area that represents the administrative area covered by each police station in the organization, are required to configure the solution. This data must be a polygon; each district must have a unique name; and, to ensure that preset filters and dashboard actions work properly, this value must match exactly to the value found in the corresponding field in the Crimes and CallsForService layers.
Calls For Service
The solution requires a minimum of two years (optimally, four years) of reported calls-for-service data that is typically sourced from your CAD system and is updated on a nightly basis. This data must be in a flattened form and must be accessed from a database table (or table view), CSV file, or spreadsheet. The data must have existing XY coordinates or addresses of sufficient quality to be geocoded. If you are using address data, an address locator is also required. The data should also have the following minimum fields:
- Call ID
- Call Type
- Call Category
- Call Priority
- Call Source
- Full Address
- Beat
- District
- Call Datetime
- Call Date Year
- Call Date Month
- Call Date Hour
- Call Day of Week
- Dispatch Datetime
- Enroute Datetime
- Arrival Datetime
- Clear Datetime
- Call to Dispatch Time (min.)
- Dispatch to Enroute Time (min.)
- Enroute to Arrival Time (min.)
- Arrival to Cleared Time (min.)
- Total Response Time (min.)
- First Responding Unit ID
- Disposition
- X (only if rendering geometry from coordinates)
- Y (only if rendering geometry from coordinates)
Crimes
The solution requires a minimum of two years (optimally, four years) of reported crime data that is typically sourced from your records management system and is updated on a nightly basis. This data must be in a flattened form and must be accessed from a database table (or table view), CSV file, or spreadsheet. The data must have existing XY coordinates or addresses of sufficient quality to be geocoded. If you are using address data, an address locator is also required. By default, the solution conforms to the Federal Bureau of Investigation's National Incident-Based Reporting System (NIBRS) standard for crime incident reporting in the United States. The data should also have the following minimum fields.
- Offense ID
- NIBRS Code
- NIBRS Description
- NIBRS Offense Category
- NIBRS Crimes Against Category
- Full Address
- Beat
- District
- Weapon Type Code
- Weapon Description
- Weapon Category
- Location Type Code
- Location Description
- Location Category
- Case Status
- Reporting Officer
- Reported Date
- Reported Date Year
- Reported Date Month
- Reported Date Hour
- Reported Day of Week
- Reported Day of Week Number
- X (only if rendering geometry from coordinates)
- Y (only if rendering geometry from coordinates)
Review layers
In this workflow, you will review the required and optional feature layers used in the Crime Problem Management solution and compare the feature layers to the source data sets that you previously organized.
To review layers, complete the following steps:
- Verify you are signed in to your ArcGIS organization and browse to the Crimes feature layer item.
- Click Data, and then click Fields.
- Click a field and review Description, Field Value Type, and Settings.
- Compare the Crimes feature layer to the data that you organized previously.
- After you have completed reviewing the Crimes feature layer, repeat these steps for the CallsforService and District feature layers.
Tip:
The closer your source data sets match the feature layer schema provided, the easier it is to configure the solution.
Load data
The Law Enforcement Data Management ArcGIS Pro project includes series of tasks that can be used to load your administrative areas into the District feature layer and configure nightly automated loading of crime and calls-for-service source data from your authoritative system into the Crimes and CallsForService feature layers used by the solution.
To load data, complete the following steps:
- Verify that you are signed in to your ArcGIS organization and browse to the Law Enforcement Data Management item.
- From the item page, click Download.
- Unzip the downloaded folder, and then from the unzipped folder, open the ArcGIS Pro project.
- In the Catalog pane, expand the Tasks folder.
Note:
If you do not see the Catalog pane, from the View tab, in the Windows group, click Catalog Pane.
- Double-click the Law Enforcement Data Management task item.
- In the Tasks pane, expand the Getting to know Law Enforcement Data Management task group to see the collection of tasks.
Tip:
Click a group heading or task name to view its description at the bottom of the Tasks pane. - Open each task and follow the steps provided.
Note:
The Law Enforcement Data Management ArcGIS Pro project is used in other law enforcement solutions, such as Police Transparency, Crime Reduction Statistics, and Daily Activity Dashboard. If you have already implemented data loading and automation for the layers used in the Crime Problem Management solution, and you are using the same feature layers within your ArcGIS organization, you do not need to do it again.
Configure the Crime Problem Analyst project
The Crime Problem Management solution includes the Crime Problem Analyst ArcGIS Pro project, which can be used to map, document, and evaluate crime problem responses.
To configure the Crime Problem Analyst project, complete the following steps:
- Verify you are signed in to your ArcGIS organization and browse to the Crime Problem Analyst item.
- From the item page, click Download.
- Unzip the downloaded folder, and then from the unzipped folder, open the ArcGIS Pro project.
- In the Catalog pane, expand the Tasks folder.
Note:
If you do not see the Catalog pane, from the View tab, in the Windows group, click Catalog Pane.
- Double-click the Crime Problem Analyst task item.
- In the Tasks pane, expand the Getting started task.Each task a set of steps for using the solution. The Getting started task helps you understand the workflows supported by subsequent tasks in the task item.
- Open each task and follow the steps provided.
Configure layers and maps
You will configure the layers and maps in Crime Problem Management solution to use your preferred time zone, update sharing, and, optionally, update the maps and layers to meet the needs of your organization.
Update preferred time zone
The Law Enforcement Data Management ArcGIS Pro project uses the Update Features With Incident Records tool to load and update crimes and calls-for-service data. This tool automatically converts date field values data to universal time (UTC) before being appended or updated. The conversion is based on the time zone of the machine running the tool. Because of this conversion, web maps and apps will always display date information in the time zone of the machine that you are using.
To use the Crime Problem Analyst ArcGIS Pro project with crimes and calls-for-service layers from the solution, you must set a preferred time zone on the feature layers to ensure that the date field values are displayed in your preferred time zone instead of UTC. Use the Publish a feature service with a preferred time zone technical article to make this update. If the preferred time zone is not added to the feature layer, date values in the layer will display in UTC rather than the preferred time zone in ArcGIS Pro.
Provision users
The Crime Problem Management solution enables secure viewing and editing privileges to users based on their roles in the crime problem management workflow. To ensure privileges are appropriate to the needs of each user role, the Crime Problem Management solution includes role-specific sharing groups for analysts documenting problems and police supervisors planning problem responses. These groups are preconfigured with the layers, maps, and apps that each role needs to perform their functions within the solution.
To add named user accounts to the corresponding groups, complete the following steps:
- Verify that you are signed in to your ArcGIS organization and that you have privileges to manage member groups.
- Click Groups at the top of the site.
- Search My Groups for Problem.
You see two groups: Crime Problem Analysts and Crime Problem Managers.
- Click the group that you want to invite users to.
- On the Overview tab, click Invite members.
- Check the check box next to the members that you want to add and click Add members to group.
- Repeat these steps for each group that you need to add members to.
Share items with the organization
The Crime Problem Management solution includes the Crime Problem Dashboard app, an ArcGIS Dashboards app used by command staff to monitor and maintain accountability over crime problem responses. To make this app accessible, you must share the app and its associated maps and layers with users throughout your organization.
To share items with your organization, complete the following steps:
- Verify that you are signed in to your ArcGIS organization and browse to the Crime Problem Management folder.
- Next to each of the following items, check the check box:
Name Item type Crime Problem Dashboard
Web Map
Evaluated Problem Responses
Web Map
Crimes_dashboard
Feature Layer (hosted, view)
CallsForService_dashboard
Feature Layer (hosted, view)
CrimeProblemResponses_dashboard
Feature Layer (hosted, view)
District
Feature Layer (hosted)
- Click Share.
- In the Share window, click Organization and click Save.
Manage performance
Note:
This workflow is optional and does not need to be completed to work with the solution.Some organizations have a large volume of crimes and calls-for-service data, and adjustments can be made to enhance dashboard performance. By default, the solution looks at 365 days of data by using a filter on the feature layer view; however, if you notice that your dashboards are not updating as quickly as you would like, consider updating the solution to look at a shorter temporal window by updating the filter on the crimes_dashboard and callsforservice_dashboard hosted feature layer view.
In general, if you find the map and dashboard are performing slowly after loading a large number of features, rebuild the spatial index of the Crimes and CallsForService layer.
Modify feature report templates
Note:
This workflow is optional and does not need to be completed to work with the solution.The solution includes three Microsoft Word documents used as templates by a Feature Report widget in ArcGIS Experience Builder. To modify the default templates included with the solution, download one or more of these templates; open and modify the file in Microsoft Word; open ArcGIS Experience Builder in edit mode; and in the Feature Report widget, replace the default templates with your updated versions.
Note:
In ArcGIS Online, report creation consumes credits. In ArcGIS Enterprise, report creation does not consume credits, but has limitations.
Learn more about using the Feature Report widget in ArcGIS Enterprise
Modify layers and maps
Note:
This workflow is optional and does not need to be completed to work with the solution.Optionally, the Crime Problem Management solution can be extended, modified, or optimized to meet the needs of your organization. You may choose to perform some of the following additional configurations of the feature layers and maps:
- Create custom domains—To improve consistency of data collection, you can create domains for the following fields in the CrimeProblemResponses layer: Problem Source, Problem Type, District Responsible. If you choose to create a domain for the District Responsible field, ensure that the values in this field exactly match the values used in the district fields of the District, Crimes, and CallsForService layers.
- Update field display names—You can update field display names when the terminology used in the solution does not match your organization's language. For example, the solution describes administrative areas as beat, district, and division, which may differ from how your organization describes its administrative areas.
- Update pop-ups—You can update the pop-up display to meet your organizational preferences. For example, if you updated fields in the Crimes and Calls for Service layers, you may want to include that information in your pop-up. While pop-ups can be configured in the solution's web maps, they are configured by default within the feature layer views. Updating the pop-ups in the feature layer view will make it easier to manage your pop-up configuration across multiple solutions rather than a specific map.
- Update symbols—You can update the symbols, including color and size, to meet your organizational preferences. While symbols can be configured in the solution's web maps, they are configured by default within the feature layer views. Updating the symbols in the feature layer view will make it easier to manage your pop-up configuration across multiple solutions rather than a specific map.
- Modify clustering—You can modify or remove clustering from the Crimes and CallsForService layers in the web maps.