Configure Communications Service Availability

Communications Service Availability can be used to share service availability with prospective customers and help staff understand customer interest.

In this topic, you'll learn how to configure the Communications Service Availability solution to meet specific needs of your organization.

Load data

To load data from a shapefile or file geodatabase, complete the following steps:

1. Create a .zip file of your shapefile or file geodatabase.
2. Sign in to your ArcGIS organization and browse to the CommunicationsSystem feature layer.
3. From the item page, select the Service Territory sublayer.
4. From the item page, click Update Data.
5. Follow the steps in the Update data wizard to load your data.

Tip:

For more information about uploading data, see Manage hosted feature layers—Append data to layers.

6. Optionally, repeat these steps to load data into the CommunicationsSystems sublayers and ServiceableLocations feature layer.

Provision users

Included with Communications Service Availability are two groups designed to help managers organize their members based on their privileges and their work.

To add members to the groups, complete the following steps:

1. In a browser, sign in to your ArcGIS organization.
   Verify that you have privileges to manage member groups before continuing.
2. At the top of the site, click Groups.
3. Click the name of the group to open the group details pages.
4. On the Settings tab, edit and update the properties of the group, including access, sharing properties, and group ownership.
5. Click the Overview tab and click Invite members.
6. Select the members you want to add and click Add to group.
7. Repeat these steps for each group that you need to add members to.

The provided groups are intended to be utilized by members with a minimum of the following user types in order to fully use the provided maps and apps:

Group name	User type
Communications Service Availability Center	Viewer
Communications Service Availability Managers	Editor

Configure Service Availability Public Lookup

Before sharing the Service Availability Public Lookup app on your organization's website, complete the following steps.

Update the Arcade expressions for pop-ups

The Arcade expressions include settings that allow you configure how the web map pop-up. The expressions work with the Service Territory polygon to display information based on active and future service areas.

This solution uses several Arcade expressions. To modify one of these expressions, complete the following steps:

1. Verify that you are signed in to your ArcGIS organization and browse to the Service Availability Public Lookup map.
2. Open the item page, and click Open in Map Viewer.
3. Click Layers on the Content toolbar, click the Service Area layer if not already selected.
4. Click Pop-ups on the Settings toolbar.
5. In the Pop-ups pane, locate and click the Available Services Arcade element to modify.
6. Click Edit Expression to open the Arcade expression editor window.
7. Review the expression notes and update the following details of the Arcade expression to personalize the pop-ups.
   1. Optionally, update the icon colors.
   2. Update the URLs for each service type to point to the organization page that you want customer to see.

   Tip:

   Copy and save all the syntax in the editor. This allows you to restore the original expression or discard changes.

8. Click Done.
9. Click Save and Open on the Contents toolbar and click Save.

App configuration

You can configure Service Availability Public Lookup to meet your organization's needs. Once you're finished with the app configuration, your organization can embedded the app on your site.

1. Verify that you are signed in to your ArcGIS organization and browse to the Service Availability Public Lookup Instant App.
2. From the item page, click Configure.

   Close the Welcome to the App Setup Page splash page, if necessary.

3. On the vertical toolbar, click About > App Details and click Edit under the Edit introduction panel to update the default text.

   Tip:

   Turn off express mode to access all the available settings.

4. On the vertical toolbar, click Theme & Layout and click any of the sections to customize the app.
5. In the configuration panel, click Publish and click Confirm.
6. To get the URL you want to embed in your organization website, complete the following steps:
   1. In the configuration window, click the Share button on the vertical toolbar.
   2. Scroll to the </> Embed section.
   3. Modify the width and height properties to meet your organization needs.
   4. Click Copy.

Share items with the public

Several layer views, maps, and apps included in the Communications Service Availability solution must be shared with everyone so they can be accessed by the public.

1. Verify that you are signed in to your ArcGIS organization and browse to the Communications Service Availability folder.
2. Next to each of the following items, check the check box:

   Item	Name
   Feature Layer (hosted, view)	CommunicationsSystem_ServiceArea_Public
   Web Map	Service Availability Public Lookup
   Instant App	Service Availability Public Lookup
   Form	Service Interest Request
   Feature Layer (hosted, view)	Service_Interest_Request_Public

3. Click Share.
4. In the Share window, click Everyone (public) and click Save.

   The Warning: Sharing editable layers publicly message appears notifying you that you are sharing editable layers publicly.

5. Click Update.