Introduction to Crime Problem Management

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Crime Problem Management can be used to plan, manage, and evaluate evidence-based responses to crime problems.

Reducing crime is a central mission of local law enforcement; however, most local law enforcement agencies have no formal process for detecting and responding to crime problems. As a result, they often employ ineffective blanket strategies to deal with crime problems and ultimately struggle to reduce crime in their community. Modern policing agencies are problem oriented, evidence based, and spatially aware. They rely on data and analytics to identify specific crime problems and respond with appropriate strategies. Responses are continuously evaluated to determine if they were successful, and, over time, they become a body of knowledge that helps police leaders effectively reduce crime in their community.

The Crime Problem Management solution delivers a set of capabilities that help you manage incident data, identify crime problems, manage evidence-based responses, evaluate response effectiveness, and share results with internal stakeholders.

Deploy the solution

This solution can be deployed in your ArcGIS organization.

Deploy the solution

See Deploying a solution for more information.

Requirements

Crime Problem Management requires the following:

  • ArcGIS Online
  • ArcGIS Pro 3.3 or later

Information products

Crime Problem Management includes the following information products:

ItemDescriptionMinimum user type

Crime Problem Analyst

An ArcGIS Pro project used by crime analysts to document and evaluate crime problems

Professional

Law Enforcement Data Management

An ArcGIS Pro project used by crime analysts to automate data imports from records management or computer-aided dispatch systems, which helps crime analysts free up time typically spent on data preparation

Creator

Crime Problem Manager

An ArcGIS Experience Builder app used by police supervisors to plan and manage responses to crime problems

Contributor

Crime Problem Dashboard

An ArcGIS Dashboards app used by command staff to monitor and maintain accountability over crime problem responses

Viewer

When you deploy this solution in your ArcGIS organization, you also get a solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The solution item also illustrates any dependencies items have on each other.

Release notes

The following are the release notes:

VersionDescription
2.0 (July 2025)
  • A new Crime Problem Analyst ArcGIS Pro project replaces the Problem Identification project, provides a simpler experience for documenting crime problems, and includes sample data and an example output for the Weighted Displacement Difference tool.
  • A new Crime Problem Manager app consolidates functionality from the Problem Response Planner and Problem Response Coordinator apps into a streamlined and mobile-friendly experience for planning and managing crime problem responses.
  • A new Crime Problem Dashboard replaces the Problem Response Monitor app, providing a simplified and mobile-friendly experience for monitoring crime problem responses.
  • The Problem Response Successes app has been deprecated to reduce solution complexity.
1.1 (Nov 2023)
  • A new Problem Identification ArcGIS Pro project that adds support in the Weighted Displacement Difference tool for evaluating small to zero displacement distances.
  • A new Law Enforcement Data Management ArcGIS Pro project.
1.0 (Mar 2023)
  • First release of Crime Problem Management