Introduction to Communications Service Availability

Communications Service Availability can be used to share service availability with prospective customers and help staff understand customer interest.

In the highly competitive telecommunications marketplace, prospective customer confusion and frustration results in lost revenue. When communications providers can make it simple for the public to discover where services are currently available or future service offerings are planned it becomes easier to acquire new and grow existing customers in addition to reducing customer loss. Communications providers can also use expressed interest in services to better plan network expansion activities and future service offerings. Communications Service Availability is typically implemented by communication providers who want to grow revenue and improve service expansion decisions.

The Communications Service Availability solution delivers a set of capabilities that help communication providers share service availability with prospective customers and use expressed interest to inform service improvements and expansions.

Deploy the solution

This ArcGIS solution can be deployed in your ArcGIS organization.

Deploy the solution

See Deploying a solution for more information.


Communications Service Availability requires the following apps:

  • ArcGIS Online
  • ArcGIS Survey123
  • ArcGIS Survey123 Connect

Information products

Communications Service Availability includes the following information products:

ItemDescriptionMinimum user type

Service Availability Manager

A Sidebar app used by the engineer and network planning team to create and share service availability to prospective customers


Service Availability Public Lookup

A Zone Lookup app used by prospective customer to discover available services

Not required

Service Availability Center

An ArcGIS Experience Builder app used by business development to locate services for prospective customers and monitor interest in services


Service Interest Request

An ArcGIS Survey123 form used by prospective customers to submit interest in receiving service

Viewer (required for internal stakeholders)

When you deploy this solution in your ArcGIS organization, you also get an ArcGIS solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The ArcGIS solution item also illustrates any dependencies items have on each other.

Release notes

The following are the release notes:

1.0 (Jun 2023)
  • First release of Communications Service Availability