Use Civil Support

In this topic, you will learn how to use the solution by assuming the role of a user and performing the following workflows.

Note:

Use your organization's data to follow these workflows.

Manage operations information

When local and state resources are overwhelmed, a governor can request assistance from the National Guard. Responding units must quickly adapt to manage diverse operational, logistical, and administrative tasks. Implementing a data-driven and geographic approach assists in coordinating these response efforts quickly and effectively.

In the following workflows, you will assume the role of an operations staff member who needs to manage operations information.

Map task force headquarters

Mapping task force headquarters locations is the first step when establishing the operation area. Task forces may be created and deactivated throughout the response. Maintaining current information is vital to keeping leadership informed throughout the operation life cycle.

To map task forces involved in the operation, complete the following steps:

1. In a browser, sign in to your ArcGIS organization and browse to the Civil Support Home and Operations Manager app.
2. Click the Operations Manager button in the center of the home page.
3. In the editor on the right, select the Task Force Headquarters feature and choose the location on the map.

   Note:

   If this location is different from the unit's home station, it is recommended that you place the point at the forward location.

4. Complete the feature details.
5. Click Create.

Map taskings

After a task order has been approved by National Guard staff, it is assigned to a task force.

To map taskings, complete the following steps:

1. Verify that you are signed in to your ArcGIS organization and browse to the Operations Manager page of the Civil Support Home and Operations Manager app.
2. In the editor on the right, select the Approved Task Orders feature and choose the location on the map.

   The Tasking point is symbolized by Tasking Type and Tasking Stage.

3. Complete the feature details.
4. Click Create.

Manage task forces and taskings

As the response progresses, task forces and taskings will be added, updated, and deactivated as needed.

To review and update Task Forces and Taskings features, complete the following steps:

1. Verify that you are signed in to your ArcGIS organization and browse to the Operations Manager page of the Civil Support Home and Operations Manager app.
2. Select a Task Force Headquarters or Tasking from the map or from the lists on the left.

   The corresponding feature is selected in both the map and list, and the editor displays the feature's data.

3. Update the Task Force or Tasking data with the latest status and information.
4. If a tasking has reached the end of its life cycle or a task force has been deactivated, select No from the Tasking or Task Force Active field and enter the appropriate date and time in the Completion Date field.
5. Click Update.
6. To reset the solution after an operation is complete, select the features in the list to open the editor, and click Delete to remove the record from the app.

Create operations map

After Task Force Headquarters and Taskings have been mapped, you may need to create a copy of the map for mobile workflows in apps such as ArcGIS Field Maps. The Civil Support solution includes a tool that allows you to quickly create these maps.

To create a copy of the Operations Tracking map for use in other mobile applications, complete the following steps:

1. Verify that you are signed in to your ArcGIS organization and browse to the Operations Manager page of the Civil Support Home and Operations Manager app.
2. Below the editor on the right, expand the Create Operations Map tool. Enter the name of the new map in the Map Title parameter.
3. Click Run.

   The tool creates a new web map item in your portal Content.

Submit an operations summary report

Maintaining situational awareness of ongoing operations is critical for leadership at all echelons. After task force headquarters' locations and taskings have been mapped, users can submit an operations summary to be delivered as a brief narrative. These narratives help to depict a comprehensive view of the operation so command leadership has a contextual understanding of the environment in which operations are being conducted.

In this workflow, you will assume the role of an operations staff member who needs to submit an operations summary report. To submit the report, complete the following steps:

1. Verify that you are signed in to your ArcGIS organization and browse to the Operations Manager page of the Civil Support Home and Operations Manager app.
2. In the right of the app header, click the Operations Summary tab.
3. Complete the Operations Summary survey with as much information as possible.

   Note:

   Required fields are marked with a red asterisk. Examples are provided for each entry.

4. Click Submit.

Report personnel data

Maintaining accurate personnel information is crucial to ensuring operational readiness to support response activities.

In this workflow, you will assume the role of a member of the administrative staff responsible for reporting personnel data. To report this data, complete the following steps:

1. In a browser, sign in to your ArcGIS organization and browse to the Civil Support Home and Operations Manager app.
2. Click the Personnel Manager button on the left of the home page.
3. Select a Task Force Headquarters in the map or table.

   The left pane shows information about the currently selected Task Force.

4. To submit a new record, click Edit, and select + Add record under Personnel_Table. Complete the feature details and click Submit.
5. To edit existing information, select the related Personnel record and click Edit. Complete the feature details and click Update.

Report logistics data

Maintaining accurate equipment counts is crucial during domestic operations to inform mission planning and decision-making based on the geographic distribution of logistical assets.

In this workflow, you will assume the role of a member of the logistics staff responsible for reporting equipment data. To report this data, complete the following steps:

1. In a browser, sign in to your ArcGIS organization and browse to the Civil Support Home and Operations Manager app.
2. Click the Logistics Manager button on the right of the home page.
3. Select a Task Force Headquarters in the map or table.

   The left pane shows information about the currently selected Task Force.

4. To submit a new record, click Edit, and select + Add record under Logistics_Table. Complete the feature details and click Submit.
5. To edit existing information, select the related Logistics record and click Edit. Complete the feature details and click Update.

Brief command leadership

Using the Civil Support Command Dashboard to brief command leadership ensures clear communication at all command levels and enhances decision-making.

In this workflow, you will assume the role of command leadership who oversees domestic operations and measures progress on response objectives. Complete the following steps:

1. In a browser, sign in to your ArcGIS organization and browse to the Civil Support Home and Operations Manager app.
2. Click Command Dashboard at the bottom of the home page.
3. View the information presented on the ArcGIS Dashboards app.

   The app displays relevant data for the entire operation.

4. For more information on Operations, Personnel, and Logistics, click the tabs at the bottom of the dashboard.
5. Select records in the table to filter the app for all relevant data based on that record.

   Note:

   Dashboard indicators are linked. If you click an incident or other metric in the table or zoom to a location on the map, related details are filtered and updated in other elements of the dashboard. Use the side panel on the left for additional filtering capabilities.

6. To reset the app to default values, click the blue reset button on the lower right.