Credits are the currency used in ArcGIS. In ArcGIS for Microsoft 365, credits are used to access tools and premium content provided by Esri.

The number of credits available to you depends on your user type and your organization's credit budget. The amount of credits you need depends on the processes you use, each of which has associated costs.

Most of what you can do in ArcGIS for Microsoft 365 does not require credits. For more information about how ArcGIS uses credits, see Understand credits in the ArcGIS Online help.

Credit consuming capabilities

The following are the transactions and storage in ArcGIS for Microsoft 365 that consume credits:

CapabilityUser action


  • Add premium content or layers from ArcGIS.
  • Interact with ArcGIS Living Atlas premium layers in the map.
  • Interact with infographics cards that use ArcGIS GeoEnrichment Service data (excluding ArcGIS for Power BI standard user infographics cards).
  • Interact with layers that use ArcGIS GeoEnrichment Service data (for example, U.S. states layers and U.S. ZIP Code layers).
  • Share a map.
  • Create Buffer/Drive time analyses that use the ArcGIS GeoEnrichment Service and Network Analysis (traffic) Service (excluding ArcGIS for Power BI standard user ring buffer and driving time analyses). See Create Drive-Time Areas in the ArcGIS Online help to learn more about these services.
  • Store various items. Storage credit consumption varies.

Demographic Maps and Layers




Credit use

In ArcGIS for Microsoft 365, credits are used primarily for geocoding (transforming a place to a coordinate) and data enrichment (adding context to existing data). The ArcGIS World Geocoding Service turns an address or a place-name into x,y coordinates that can be mapped. The ArcGIS GeoEnrichment Service provides localized information, such as demographic data, that you can include on a map using standard administrative boundaries including ZIP Codes, states, and counties.

Both services charge your organization credits based on the number of attributes you add to a dataset.


In ArcGIS for Excel, functions—such as Geocoding, GeoEnrichment, and Route analysis—consume credits. The SUGGESTADDRESS function consumes credits when you request more than 15 suggestions at once. Helper Functions do not consume credits.

In the ArcGIS for Excel Settings pane, you can clear your ArcGIS for Excel functions cache by clicking the Clear cache button.