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Manage profile

Your profile contains your user settings. To view your profile, verify that you are signed in, click your name at the top of the site, and click the My Profile link.

Your profile includes your first and last name, your email address, your user name, biographical information, communication preferences, multifactor authentication, who can see your profile, your language and region, units for measuring distance, your role (including a pop-up with more role information), the name of your organization, the URL of your organization's home page, and options to change your password and security question. You can also see how many credits you have available if your organization has credit budgeting enabled and has opted to show available credits for each member. Your assigned user type and included licenses, as well as any add-on licenses assigned to you, are also displayed.


Your organization has the option of hiding biographical information as part of its security settings.

Modify profile

Once your profile is open, you can modify it by clicking the Edit my profile button and updating any of the settings described in the following sections.

If you have an organizational account, you can modify your first and last name, password, security question and answer, language, units, the page that appears each time you sign in to the site (start page), communication preferences, linked accounts, and multifactor authentication. You may also be allowed to edit your biographical information and who can see your profile depending on the security settings for your organization. Only administrators of your organization can modify your email address. If you have an enterprise login, you can update your first and last name, biographical information, who can see your profile, language, and units. If you have a public account, you can update your first and last name, email address, biographical information, password, security question and answer, who can see your profile, language, region, units, and communication preferences. If you have a public account you created with your social network credentials, you can update your first and last name, email address, biographical information, who can see your profile, language, region, units, and communication preferences.

No account type can modify the user name.

First and last name

Your name appears at the top of your profile page when somebody clicks your user name. Your user name appears in the details of groups and content you own. For example, in a search results page, you might see a listing for Web Map by deane, and when you click deane, you see a profile for Deane Kensok.


In this example, deane is the user name and Deane Kensok is the first and last name. You can change your name; you cannot change your user name.


You can change your email address if you are an administrator or have a public account. You cannot change your email address if you use an enterprise login.


Adding biographical information about yourself helps others know more about you, your groups, and the content you've shared. Your profile can connect you with others who have similar interests and establish your authority in geographic information, map design, app development, and so on. It can also promote interest in joining your groups and using maps and apps you've shared. It's useful to include contact information and your areas of expertise and interests.

It's also useful to include a thumbnail image such as a picture of yourself, a logo, or anything that represents you. Your image should be 150 pixels wide by 150 pixels high in a web file format such as PNG, GIF, or JPEG. The maximum file size is 1 MB. If your image is a different dimension, it is automatically resized to 150 by 150 and may appear warped.


You may not be allowed to edit your bio depending on the security settings for your organization.

Manage Esri communications

Subscribe to the latest news from Esri. Stay informed about the latest ArcGIS software, best practices, GIS news in your industry, and customer stories. Managing Esri communications from your profile is only available if you have an organizational account that has Esri access enabled or if you have a public account.

Manage linked accounts

If you use multiple accounts for ArcGIS Online and Esri websites, you can link them so you can switch between accounts and share your Esri customer information with My Esri, e-Learning, and GeoNet. You can link your organizational (ArcGIS, enterprise, and social) and public (ArcGIS and social) accounts. Your content and privileges are unique to each account. From Esri websites, only Esri access-enabled accounts appear in your list of linked accounts.

To set up and use linked accounts, click Switch Accounts from your user name drop-down list or click Manage Linked Accounts from your profile page and choose one of the following options:

  • To add an account, click Link an Account and sign in with the account you want to link.
  • To switch accounts, choose an account, and if necessary, sign in with the credentials for that account.
  • To unlink an account, click Unlink an Account, choose an account, and click Unlink Account.


  • Multiple accounts from the same social network or the same enterprise provider are automatically linked.
  • When switching between accounts, you will remain signed in to the current account unless you clear the Stay signed in to current account when switching check box before switching. You can remain signed in to one public account at a time, and if you have multiple organizational accounts for the same organization, you can remain signed in to only one of them.
  • To switch accounts, you need to allow pop-ups in your browser.

Who can see your profile

By default, members of your organization can search for your name to find content and groups owned by you and to invite you to join their groups. If you have a public account, by default, everyone (public) can view your profile. To change who can see your profile, select a different option next to Who can see your profile? For example, if you do not want anyone to see your profile, set it to private. Be aware that if you set your profile to private, you cannot be invited to join groups because owners will not see your name in the Invite Users window.

If your organization allows sharing outside of the organization, you can make your profile visible to everyone (public). If the organization does not allow sharing outside the organization, only administrators can make your profile visible to everyone (public); you will not see this option.


You may not be allowed to change who can see your profile, depending on the security settings for your organization.


You can change your password if you have an ArcGIS account.

  1. Click the Change Password button, enter your old password, and enter your new password.

    If you have an ArcGIS organizational account, your password must meet the requirements of your organization. If your organization uses the ArcGIS default policy for passwords or if you have an ArcGIS public account, your password must have at least eight characters and contain at least one letter and one number. Your password is case sensitive and cannot be the same as your user name.


    Weak passwords won't be accepted. A password is considered weak if it's a commonly used password such as password1 or includes repetitive or sequential characters—for example, aaaabbbb or 1234abcd.

  2. Reenter the new password as confirmation and click Change Password. You will see a message that your password has been changed.
  3. Close the message to return to your profile page.

If you have an enterprise login, check with your enterprise administrator for details on changing your password.

Multifactor authentication

Multifactor authentication provides an extra level of security by requiring a verification code in addition to a user name and password when you sign in. If your organization is configured for multifactor authentication and you have an ArcGIS account, you can enable multifactor authentication through your profile. You cannot enable multifactor authentication for enterprise logins, ArcGIS organizational accounts created with social logins, or ArcGIS public accounts.

To enable multifactor authentication, you must have one of the ArcGIS Online-supported authentication apps installed on your mobile device: Google Authenticator (for Android and iOS) or Authenticator (for Windows Phone).

  1. Under Multifactor Authentication, click Enable.
  2. If necessary, install a supported authentication app on your mobile device. Click Next.
  3. Use your authentication app to scan the QR code that appears and click Next. If you have trouble scanning, click Can't scan the code?, type the 16-character code that appears, and click Next. (This 16-character code is only used to set up your account with the authentication app. For security reasons, do not save it.)
  4. Enter the unique, time-sensitive six-digit verification code that the app provides and click Finish.

Now that you have enabled multifactor authentication on your account, each time you sign in to your organization, you must enter your user name, password, and the code generated by your authentication app.

If you encounter an issue with multifactor authentication, you can request help from your administrator through the Having trouble signing in with your code? link (on the page where you are asked to enter the authentication code). Troubleshooting tips are also available. You can disable multifactor authentication at any time by clicking Disable. Your administrator can also disable multifactor authentication for you.

Security question

ArcGIS Online uses your security question to change your password.

Language and region

Your administrator may have set the language and region for the organization. You can change the language by updating your profile. Organization members can't change the region.

If the language in your profile is set to English or Spanish, you can change the way numbers and dates are displayed in ArcGIS Online. For example, if the language is set to English, you can choose to display dates and numbers using the formats defined by the Common Locale Data Repository (CLDR) for Australia, Great Britain, Canada, or the United States. Some restrictions apply.

If you have a public account, you can set your language, region, and number and date format (for English and Spanish) through your profile.


Your administrator may have set the default units for the map scale bar, measure tool, directions, and analysis. You can change the units you see by updating your profile. United States standard sets the units to miles, feet, and inches; metric sets the units to kilometers, meters, and centimeters.

Start page

If you have an organizational account, you can change the page that appears each time you sign in to the site. For example, if you want to go directly to Map Viewer after signing in, choose Map from the Set your start page drop-down menu. The page choices you see depend on your privileges. If you don't modify this setting, the default start page for your role (organization page for administrators and those with administrative privileges, and home page for all other users) will continue to appear when you sign in.