Manage profile and settings

You can view and manage your user account information and settings from your profile and settings pages.

View your profile

Your profile page contains basic information about your user account, including your name, profile photo, biographical information, and profile visibility. Your profile page also includes a list of groups you belong to, the number of items you own, and, depending on your profile visibility, a customizable gallery of your shared items.

Note:

Your organization has the option of hiding biographical information as part of its security settings.

To view your profile, verify that you are signed in, click your name at the top of the site, and click My profile.

View your settings

Your settings page contains your user account settings. To view your settings, verify that you are signed in, click your name at the top of the site, and click My settings.

Tip:

You can also access your settings by clicking View my settings on your profile page.

The settings are organized by tab, as follows:

• General—General settings, such as language, number and date format, region, and units for measuring distance
• Security—Options to change your security settings, such as your password and security question

If you have an organizational account, your settings page includes additional information, organized by tab as follows:

• General—If your organization has set up member categories, any member categories assigned to you are listed under Member categories. Administrators and organization members with the privilege to view members can also view your assigned member categories on your settings page.
• Licenses—Licensing details, such as your assigned user type, role, and app licenses. An option to download ArcGIS Pro is also available if you have a license and your organization allows app downloads.
• Credits—The number of credits available to the member. If the member was granted unlimited credits, or if credit budgeting is not enabled for the organization, the number of credits is displayed as Unlimited.

  Note:

  The Credits section is only shown in the member settings if the organization opted to show available credits for each member.

Modify your profile and settings

Some profile information and settings can be modified. Your ability to access and modify individual settings depends on your account type (organizational or public) and login type (ArcGIS or organization-specific). Depending on your profile visibility, you may also be able to customize the gallery of shared items displayed on your profile page.

Note:

No account type can modify the username.

Organizational account

If you have an organizational account, you can modify the following:

• Your first and last name
• Your password, security question, and answer
• The language, number, and date format you see when signed in to the organization
• Units of measure displayed in Map Viewer, Map Viewer Classic, and Scene Viewer
• The page that appears each time you sign in to the site (start page)
• Your email preferences
• Whether you use linked accounts
• Whether you use multifactor authentication

Depending on the security settings of your organization, you may also be allowed to edit your biographical information and profile visibility. Only default administrators of your organization can modify your email address.

If you have an organization-specific login, you can update your first and last name, biographical information, profile visibility, language, and units.

Depending on your profile visibility, you may be able to customize the gallery of shared items displayed on your profile page.

Public account

If you have a public account with an ArcGIS login, you can update the following:

• Your first and last name
• Your email address
• Your biographical information
• Your password, security question, and answer
• The language, number, and date format you see when signed in
• Units of measure displayed in Map Viewer, Map Viewer Classic, and Scene Viewer
• Your email preferences
• Who can see your profile

If you have a public account you created with your social network credentials, you can update your first and last name, email address, biographical information, profile visibility, language, region, units, and email preferences.

Note:

If you set your public account profile visibility to Everyone (public), you can also customize the gallery of shared items displayed on your profile page.

Name and username

Your name appears at the top of your profile page when somebody clicks your username in the website. For example, you discover an item listing for Web Map by Krystal_Aikins_doc, and when you click Krystal_Aikins_doc, you access a profile for Krystal Aikins. In this example, Krystal_Aikins_doc is the username and Krystal Aikins is the first and last name. You can change your name but not your username.

Note:

Some areas of ArcGIS Online require that you enter a case-sensitive username.

Bio and profile photo

Adding biographical information about yourself helps others learn more about you, your groups, and the content you've shared. Your profile can connect you with others who have similar interests and establish your authority in geographic information, map design, app development, and so on. It can also promote interest in joining your groups and using maps and apps you've shared. It's useful to include contact information and your areas of expertise and interests.

It's also useful to include a thumbnail image such as a picture of yourself, a logo, or anything that represents you. For best results, your image should be 200 pixels wide by 200 pixels high in PNG, GIF, or JPEG format. The maximum file size is 10 MB.

Note:

You may not be allowed to edit your bio depending on the security settings for your organization.

Profile visibility

By default, members of your organization can search for your name in the website to view your profile, find content and groups you own, and invite you to join their groups. If you have a public account, by default, everyone (public) can view your profile.

To change who can see your profile, select a different Profile visibility option on your profile page. For example, to limit what others can see, set your profile visibility to Private.

Note:

You may not be allowed to change who can see your profile, depending on the security settings of your organization.

Members of organizations can set their profile visibility to one of the following:

• Private—With the exception of default administrators and those with administrative privileges to view and update members in your organization, members of your organization and other organizations can't find your name in the members list and can only invite you to join groups if they search for your exact username. Members of other organizations cannot see your first and last names and full name when they search for your username. If you share items or groups with the organization or the public, people who find your shared items or groups can click your username to see limited profile information.
• Organization—Members of your organization can find your name in the members list, invite you to join groups, and view your profile. Members of other organizations can only invite you to join groups if they search for your exact username.
• Everyone (public)—If your organization allows sharing outside the organization, you can make your profile visible to everyone. Members with administrative privileges to view and update members and to share member content with the public can make your profile visible even if public sharing is turned off for the organization. If you make your profile visible to the public, anyone can invite you to join groups and view your profile.

Note:

Default administrators and those with administrative privileges to view and update members can view and edit your full profile and settings even if you set your profile visibility to private.

If you have a public account, you can set Profile visibility for your profile to Private or Everyone (public). If your profile is private but you shared groups or items with the public, people who find your shared items or groups can click your username to see limited profile information.

Item gallery

Depending on your profile visibility, your profile page may feature a gallery of your shared items. You can control what items are displayed in the item gallery or show your top items based on relevance. You can also change the order in which the item thumbnails appear in the gallery by dragging them.

Note:

If your profile visibility is set to Organization, members of your organization see the items you shared with the public or with the organization; if it's set to Everyone (public), anyone signed in to ArcGIS sees your publicly shared items. If your profile visibility is set to Private, no item gallery is displayed or available for configuration.

To specify items to include in the profile page item gallery, click Customize items. Check the boxes on the cards of the items you want to include or click Select all on page to select all items. To remove items from the gallery, you can uncheck the boxes on the item cards or deselect them in the selected items list. Use the search, filters, and sort options as needed to find items. Click Save when you are finished.

To revert to displaying top items based on relevance, click Reset to default.

Email address

You can change your email address on the General tab of your settings page if you are a default administrator or have a public account. You cannot change your email address if you use an organization-specific login.

You can also verify your email address from your user settings or when you sign in to the organization. Verifying that email addresses are valid helps ArcGIS Online users and administrators receive critical information from ArcGIS Online, such as password resets and account changes. Click Verify email and click Send verification email. When you receive the email with a verification code, enter it in the Verification code text box and click Verify. Click Continue to return to the settings page.

Start page

If you have an organizational account, you can use the Start page setting on the General tab of your settings page to specify the page that appears each time you sign in to the site. For example, to go directly to the content page after signing in, choose Content from the drop-down menu. The page choices you see depend on your privileges. If you don't modify this setting, the default start page for your role (organization page for administrators and those with administrative privileges and home page for all other users) will continue to appear when you sign in.

Primary map viewer

Your administrator may have specified a primary map viewer (Map Viewer or Map Viewer Classic) for your organization. If you want to use a different map viewer when working with maps and layers in ArcGIS Online, you can change it. The map viewer you specify opens by default when you click the Map link at the top of the website or open maps and supported layers from content or item pages.

Note:

Both Map Viewer and Map Viewer Classic are available from the app launcher regardless of the primary map viewer specified.

Language, region, and number and date format

Your administrator may have set the language and region for the organization. You can change the language on the General tab of your settings page. Organization members can't change the region.

If the language in your profile is set to English, French, German, Italian, or Spanish, you can change the way numbers and dates are displayed in ArcGIS Online. For example, if the language is set to English, you can choose to display dates and numbers using the formats defined in the Common Locale Data Repository (CLDR) for Australia, Great Britain, Canada, or the United States. Some restrictions apply.

If you have a public account, you can set your language, region, and number and date format (for English, French, German, Italian, or Spanish) through your settings.

Units

Your administrator may have set the default units for the map scale bar, measure tool, directions, and analysis. You can change the units you see by modifying the Units setting on the General tab of your settings page. United States standard sets the units to miles, feet, and inches; metric sets the units to kilometers, meters, and centimeters.

Linked ArcGIS Online accounts

If you use multiple accounts for ArcGIS Online and Esri websites, you can link them so you can switch between accounts and share your Esri customer information with My Esri, e-Learning, and Esri Community. You can link your organizational (ArcGIS, organization-specific, and social) and public (ArcGIS and social) accounts. Your content and privileges are unique to each account. From Esri websites, only Esri access-enabled accounts appear in your list of linked accounts.

To set up and use linked accounts, click your username at the top of the site and click Switch Accounts, or click Manage linked accounts on the General tab of your settings page. Choose one of the following options:

• To add an account, click Link an Account and sign in with the account you want to link.
• To switch accounts, choose an account, and if necessary, sign in with the credentials for that account.
• To unlink an account, click Unlink an Account, choose an account, and click Unlink Accounts.

Considerations

• Multiple accounts from the same social network or the same organization-specific provider are automatically linked.
• When switching between accounts, you will remain signed in to the current account unless you clear the Stay signed in to current account when switching check box before switching. You can remain signed in to one public account at a time, and if you have multiple organizational accounts for the same organization, you can remain signed in to only one of them.
• To switch accounts, you need to allow pop-ups in your browser.

Manage email from Esri

If you have a public account or an organizational account that has Esri access enabled, you see the Set email preferences option on the General tab of your settings page. This allows you to subscribe to the latest news from Esri. Stay informed about the latest ArcGIS software, best practices, GIS news in your industry, and customer stories.

Password and security question

You can change your password if you have an ArcGIS account. You can also modify your security question. ArcGIS Online uses your security question to reset your password if you forget it.

If you have an organization-specific login, check with your login system administrator for details on changing your password.

Follow these steps to change the password and security question for an ArcGIS account:

1. On the Security tab of your settings page, click Change password, type your old password, and type your new password.

   If you have an ArcGIS organizational account, your password must meet the requirements of your organization. If your organization uses the ArcGIS default policy for passwords or if you have an ArcGIS public account, your password must have at least eight characters and contain at least one letter and one number. Your password is case sensitive and cannot be the same as your username.

   Note:

   Weak passwords won't be accepted. A password is considered weak if it's a commonly used password such as password1 or includes repetitive or sequential characters—for example, aaaabbbb or 1234abcd.

2. Type the new password again to confirm it and click Change Password.

   A message is returned that your password has been changed.

3. Close the message to return to your settings page.
4. In the Security Question section, click Update.
5. Choose a new question from the drop-down list and type an answer.
6. Click Save.

Multifactor authentication

Multifactor authentication provides an extra level of security by requesting additional information when you sign in. If your organization is configured for multifactor authentication, you can enable multifactor authentication through your settings page. If your organization enforces multifactor authentication, you must follow the steps below to set up multifactor authentication before signing in.

Note:

This option controls multifactor authentication for ArcGIS organizational accounts with ArcGIS logins. To configure multifactor authentication for organization-specific (SAML or OpenID Connect) logins, contact your identity provider to configure the corresponding options.

Multifactor authentication is not supported for ArcGIS organizational accounts created with social logins or ArcGIS public accounts.

To enable multifactor authentication, you must have an ArcGIS Online-supported authenticator app installed on your mobile device. ArcGIS Online supports authenticator apps that are based on a Time-based One-Time Password (TOTP) algorithm, such as Google Authenticator for Android and iOS. You can search for TOTP authenticator apps in the app store of your choice.

Set up multifactor authentication

Do the following to set up multifactor authentication:

1. On the Security tab of your settings page, for Multifactor Authentication, click Enable.

   Note:

   The option to enable or disable multifactor authentication is not available if your organization enforces multifactor authentication. However, members on the exemption list will still have the ability to enable or disable multifactor authentication.

2. Install a supported authenticator app on your mobile device, if necessary. Click Next.
3. Use your authenticator app to scan the QR code that appears and click Next.

   If you have trouble scanning, click Can't scan the code, type the 16-character code that appears, and click Next.

   This 16-character code is only used to set up your account with the authenticator app. For security reasons, do not save it.

4. Enter the unique, time-sensitive six-digit verification code that the app provides and click Next.
5. Do the following to save a list of one-time recovery codes to use if you lose physical access to your authenticator devices:

   Note:

   Recovery codes are one-time use codes that provide second-step verification when you sign in to your ArcGIS account. This option is only available if recovery codes are enabled for your organization.

   1. Click Print or Download to print or download a list of recovery codes.
   2. Check the I have saved the recovery codes check box and click Done.

      Multifactor authentication is now enabled for your account. Each time you sign in to your organization, you must enter your username, password, and the code generated by your authenticator app. You will also see an option to sign in using a recovery code if recovery codes are enabled for your organization.

      Tip:

      You can regenerate a new set of recovery codes at any time by clicking Generate new recovery codes on the Security tab of your settings page.

6. Optionally, set up security keys for more secure and convenient second-step verification, as follows, or click Skip for now:
   1. Enter the security key alias for the key and click Register key.
   2. Repeat the previous step for any additional security keys.

      You can now sign in using the security keys you registered.

      Tip:

      You can register a security key at any time by clicking Add security keys on the Security tab of your settings page.

If you encounter an issue with multifactor authentication, you can request help from your administrator through the Having trouble signing in with your code link on the page where you are asked to enter the authentication code. Troubleshooting tips are also available. You can disable multifactor authentication at any time by clicking Disable. Your administrator can also disable multifactor authentication for you.

Security keys

Organization members who have set up multifactor authentication can also register security keys through their settings page. Security keys allow organization members to complete second-step verification more securely and conveniently when signing in to their ArcGIS account. Once security keys are configured, only the member with the security key can authorize access to their account after providing a valid username and password.

Note:

Security keys are not supported for ArcGIS organizational accounts created with social logins or ArcGIS public accounts.

You can configure security keys such as USB, Bluetooth, or Near Field Communication (NFC) devices, or device-integrated platform authentication that uses biometric data (for example, Windows Hello, Apple Touch ID, and Android Biometrics). These must support one of the following open standards:

• FIDO Universal 2nd Factor (U2F)
• Web Authentication (WebAuthn), also known as FIDO2

Note:

Password-less logins and passkeys are not supported.

Advantages of registering and using security keys include the following:

• Security keys ensure secured login approvals resistant to phishing attacks.
• Security keys are more convenient than entering a six-digit authentication code for second-step verification.
• The ability to register additional security keys in the event of loss or theft provides greater flexibility.
• USB, Bluetooth, and Near Field Communication (NFC) security key devices don't require a separate battery or network connection.

The following requirements must be met to successfully configure a security key or platform-integrated device for second-step verification:

1. Multifactor authentication is enabled for the organization.
2. You have configured multifactor authentication through your settings page.
3. The browser or mobile device you are using to sign in to your account supports security keys. The following browsers support security keys: Google Chrome, Opera, Mozilla Firefox, Microsoft Edge, and Safari.

   Tip:

   To authorize a login attempt from a browser or device that doesn't support security keys, you must use a third-party authenticator app that supports the Time-based One-Time Password (TOTP) algorithm for second-step verification.

Security keys can be registered as part of the initial setup of multifactor authentication or directly from the Security tab of your settings page. When signing in with a security key, ensure you have it handy so that you're ready to insert it when prompted. If you wait too long, your registration attempt will time out. If you have problems signing in with a security key, refer to the multifactor authentication troubleshooting tips.

Recovery codes

If recovery codes are enabled for your organization, you can print or download them from your settings page. Recovery codes are one-time use codes that provide second-step verification when you sign in to your ArcGIS account. Signing in using recovery codes is useful when you lose physical access to your authenticator devices—such as losing access to your phone while traveling or if your phone or security keys are stolen. To sign in using a recovery code, you must provide a valid username and password. Once the username and password are validated, you see an option to enter a recovery code.

Generated recovery codes are only presented once. ArcGIS Online does not store these codes for retrieving later. It is important to print and save these codes in a safe but accessible location, such as a personal password manager, as soon as they are generated. Recovery codes can be generated as part of the initial setup of multifactor authentication or directly from the Security tab of your settings page.

It is recommended that you generate a new set of recovery codes in the following instances:

• You think you have lost access to your codes, or your recovery codes have been compromised.
• Only a few unused recovery codes are remaining.

Once new recovery codes are generated, the previous set of recovery codes becomes invalidated.