You can view and manage your user account information and settings from your profile and settings pages.
View your profile
Your profile page contains basic information about your user account, including your name, profile photo, biographical information, and profile visibility. Your profile page also includes a list of groups you belong to, the number of items you own, and, depending on your profile visibility, a customizable gallery of your shared items.
Your organization has the option of hiding biographical information as part of its security settings.
To view your profile, verify that you are signed in, click your name at the top of the site, and click My profile.
View your settings
Your settings page contains your user account settings. To view your settings, verify that you are signed in, click your name at the top of the site, and click My settings.
You can also access your settings by clicking View my settings on your profile page.
The settings are organized by tab, as follows:
- General—General settings, such as language, number and date format, region, and units for measuring distance
- Security—Options to change your security settings, such as your password and security question
If you have an organizational account, your settings page includes additional information, organized by tab as follows:
- General—If your organization has set up member categories, any member categories assigned to you are listed under Member categories. Administrators and organization members with the privilege to view members can also view your assigned member categories on your settings page.
- Licenses—Licensing details, such as your assigned user type, role, and app licenses. An option to download ArcGIS Pro is also available if you have a license and your organization allows app downloads.
- Credits—The number of credits available to the member. If the member was granted unlimited credits, or if credit budgeting is not enabled for the organization, the number of credits is displayed as Unlimited.
The Credits section is only shown in the member settings if the organization opted to show available credits for each member.
Modify your profile and settings
Some profile information and settings can be modified. Your ability to access and modify individual settings depends on your account type (organizational or public) and login type (ArcGIS or organization-specific). Depending on your profile visibility, you may also be able to customize the gallery of shared items displayed on your profile page.
No account type can modify the username.
If you have an organizational account, you can modify the following:
- Your first and last name
- Your password, security question, and answer
- The language, number, and date format you see when signed in to the organization
- Units of measure displayed in Map Viewer, Map Viewer Classic, and Scene Viewer
- The page that appears each time you sign in to the site (start page)
- Your email preferences
- Whether you use linked accounts
- Whether you use multifactor authentication
Depending on the security settings of your organization, you may also be allowed to edit your biographical information and profile visibility. Only default administrators of your organization can modify your email address.
If you have an organization-specific login, you can update your first and last name, biographical information, profile visibility, language, and units.
Depending on your profile visibility, you may be able to customize the gallery of shared items displayed on your profile page.
If you have a public account with an ArcGIS login, you can update the following:
- Your first and last name
- Your email address
- Your biographical information
- Your password, security question, and answer
- The language, number, and date format you see when signed in
- Units of measure displayed in Map Viewer, Map Viewer Classic, and Scene Viewer
- Your email preferences
- Who can see your profile
If you have a public account you created with your social network credentials, you can update your first and last name, email address, biographical information, profile visibility, language, region, units, and email preferences.
If you set your public account profile visibility to Everyone (public), you can also customize the gallery of shared items displayed on your profile page.
Name and username
Your name appears at the top of your profile page when somebody clicks your username in the website. For example, you discover an item listing for Web Map by Krystal_Aikins_doc, and when you click Krystal_Aikins_doc, you access a profile for Krystal Aikins. In this example, Krystal_Aikins_doc is the username and Krystal Aikins is the first and last name. You can change your name but not your username.
Some areas of ArcGIS Online require that you enter a case-sensitive username.
Bio and profile photo
Adding biographical information about yourself helps others learn more about you, your groups, and the content you've shared. Your profile can connect you with others who have similar interests and establish your authority in geographic information, map design, app development, and so on. It can also promote interest in joining your groups and using maps and apps you've shared. It's useful to include contact information and your areas of expertise and interests.
It's also useful to include a thumbnail image such as a picture of yourself, a logo, or anything that represents you. Your image should be 150 pixels wide by 150 pixels high in a web file format such as PNG, GIF, or JPEG. The maximum file size is 1 MB. If your image is a different dimension, it is automatically resized to 150 by 150 and may appear warped.
You may not be allowed to edit your bio depending on the security settings for your organization.
By default, members of your organization can search for your name in the website to view your profile, find content and groups you own, and invite you to join their groups. If you have a public account, by default, everyone (public) can view your profile.
To change who can see your profile, select a different Profile visibility option on your profile page. For example, to limit what others can see, set your profile visibility to Private.
You may not be allowed to change who can see your profile, depending on the security settings of your organization.
Members of organizations can set their profile visibility to one of the following:
- Private—With the exception of default administrators and those with administrative privileges to view and update members in your organization, members of your organization and other organizations can't find your name in the members list and can only invite you to join groups if they search for your exact username. Members of other organizations cannot see your first and last names and full name when they search for your username. If you share items or groups with the organization or the public, people who find your shared items or groups can click your username to see limited profile information.
- Organization—Members of your organization can find your name in the members list, invite you to join groups, and view your profile. Members of other organizations can only invite you to join groups if they search for your exact username.
- Everyone (public)—If your organization allows sharing outside the organization, you can make your profile visible to Everyone (public). If the organization does not allow sharing outside the organization, only administrators can make your profile visible to everyone (public); you will not see this option. If you make your profile visible to the public, anyone can invite you to join groups and view your profile.
Default administrators and those with administrative privileges to view and update members can view and edit your full profile and settings even if you set your profile visibility to private.
If you have a public account, you can set Profile visibility for your profile to Private or Everyone (public). If your profile is private but you shared groups or items with the public, people who find your shared items or groups can click your username to see limited profile information.
Depending on your profile visibility, your profile page may feature a gallery of your shared items. You can control what items are displayed in the item gallery or show your top items based on relevance. You can also change the order in which the item thumbnails appear in the gallery by dragging them.
If your profile visibility is set to Organization, members of your organization see the items you shared with the public or with the organization; if it's set to Everyone (public), anyone signed in to ArcGIS sees your publicly shared items. If your profile visibility is set to Private, no item gallery is displayed or available for configuration.
To specify items to include in the profile page item gallery, click Customize items. Check the boxes on the cards of the items you want to include or click Select all on page to select all items. To remove items from the gallery, you can uncheck the boxes on the item cards or deselect them in the selected items list. Use the search, filters, and sort options as needed to find items. Click Save when you are finished.
To revert to displaying top items based on relevance, click Reset to default.
You can change your email address on the General tab of your settings page if you are a default administrator or have a public account. You cannot change your email address if you use an organization-specific login.
You can also verify your email address from your user settings or when you sign in to the organization. Verifying that email addresses are valid helps ArcGIS Online users and administrators receive critical information from ArcGIS Online, such as password resets and account changes. Click Verify email and click Send verification email. When you receive the email with a verification code, enter it in the Verification code text box and click Verify. Click Continue to return to the settings page.
If you have an organizational account, you can use the Start page setting on the General tab of your settings page to specify the page that appears each time you sign in to the site. For example, to go directly to the content page after signing in, choose Content from the drop-down menu. The page choices you see depend on your privileges. If you don't modify this setting, the default start page for your role (organization page for administrators and those with administrative privileges and home page for all other users) will continue to appear when you sign in.
Primary map viewer
Your administrator may have specified a primary map viewer (Map Viewer or Map Viewer Classic) for your organization. If you want to use a different map viewer when working with maps and layers in ArcGIS Online, you can change it. The map viewer you specify opens by default when you click the Map link at the top of the website or open maps and supported layers from content or item pages.
Both Map Viewer and Map Viewer Classic are available from the app launcher regardless of the primary map viewer specified.
Language, region, and number and date format
Your administrator may have set the language and region for the organization. You can change the language on the General tab of your settings page. Organization members can't change the region.
If the language in your profile is set to English, French, German, Italian, or Spanish, you can change the way numbers and dates are displayed in ArcGIS Online. For example, if the language is set to English, you can choose to display dates and numbers using the formats defined in the Common Locale Data Repository (CLDR) for Australia, Great Britain, Canada, or the United States. Some restrictions apply.
If you have a public account, you can set your language, region, and number and date format (for English, French, German, Italian, or Spanish), through your settings.
Your administrator may have set the default units for the map scale bar, measure tool, directions, and analysis. You can change the units you see by modifying the Units setting on the General tab of your settings page. United States standard sets the units to miles, feet, and inches; metric sets the units to kilometers, meters, and centimeters.
Linked ArcGIS Online accounts
If you use multiple accounts for ArcGIS Online and Esri websites, you can link them so you can switch between accounts and share your Esri customer information with My Esri, e-Learning, and Esri Community. You can link your organizational (ArcGIS, organization-specific, and social) and public (ArcGIS and social) accounts. Your content and privileges are unique to each account. From Esri websites, only Esri access-enabled accounts appear in your list of linked accounts.
To set up and use linked accounts, click your username at the top of the site and click Switch Accounts, or click Manage linked accounts on the General tab of your settings page. Choose one of the following options:
- To add an account, click Link an Account and sign in with the account you want to link.
- To switch accounts, choose an account, and if necessary, sign in with the credentials for that account.
- To unlink an account, click Unlink an Account, choose an account, and click Unlink Accounts.
- Multiple accounts from the same social network or the same organization-specific provider are automatically linked.
- When switching between accounts, you will remain signed in to the current account unless you clear the Stay signed in to current account when switching check box before switching. You can remain signed in to one public account at a time, and if you have multiple organizational accounts for the same organization, you can remain signed in to only one of them.
- To switch accounts, you need to allow pop-ups in your browser.
Manage email from Esri
If you have a public account or an organizational account that has Esri access enabled, you see the Set email preferences option on the General tab of your settings page. This allows you to subscribe to the latest news from Esri. Stay informed about the latest ArcGIS software, best practices, GIS news in your industry, and customer stories.
Password and security question
You can change your password if you have an ArcGIS account. You can also modify your security question. ArcGIS Online uses your security question to reset your password if you forget it.
If you have an organization-specific login, check with your login system administrator for details on changing your password.
Follow these steps to change the password and security question for an ArcGIS account:
- On the Security tab of your settings page, click Change password, type your old password, and type your new password.
If you have an ArcGIS organizational account, your password must meet the requirements of your organization. If your organization uses the ArcGIS default policy for passwords or if you have an ArcGIS public account, your password must have at least eight characters and contain at least one letter and one number. Your password is case sensitive and cannot be the same as your username.
Weak passwords won't be accepted. A password is considered weak if it's a commonly used password such as password1 or includes repetitive or sequential characters—for example, aaaabbbb or 1234abcd.
- Type the new password again to confirm it and click Change Password.
A message is returned that your password has been changed.
- Close the message to return to your settings page.
- In the Security Question section, click Update.
- Choose a new question from the drop-down list and type an answer.
- Click Save.
Multifactor authentication provides an extra level of security by requiring a verification code in addition to a username and password when you sign in. If your organization is configured for multifactor authentication, you can enable multifactor authentication through your settings page.
This option controls multifactor authentication for ArcGIS organizational accounts with ArcGIS logins. To configure multifactor authentication for organization-specific (SAML or OpenID Connect) logins, contact your identity provider to configure the corresponding options.
Multifactor authentication is not supported for ArcGIS organizational accounts created with social logins or ArcGIS public accounts.
To enable multifactor authentication, you must have an ArcGIS Online-supported authentication app installed on your mobile device: Google Authenticator (for Android and iOS) or Authenticator (for Windows Phone).
- On the Security tab of your settings page, for Multifactor Authentication, click Enable.
- Install a supported authentication app on your mobile device, if necessary. Click Next.
- Use your authentication app to scan the QR code that appears and click Next.
If you have trouble scanning, click Can't scan the code, type the 16-character code that appears, and click Next.
This 16-character code is only used to set up your account with the authentication app. For security reasons, do not save it.
- Enter the unique, time-sensitive six-digit verification code that the app provides and click Finish.
Now that you have enabled multifactor authentication on your account, each time you sign in to your organization, you must enter your username, password, and the code generated by your authentication app.
If you encounter an issue with multifactor authentication, you can request help from your administrator through the Having trouble signing in with your code link on the page where you are asked to enter the authentication code. Troubleshooting tips are also available. You can disable multifactor authentication at any time by clicking Disable. Your administrator can also disable multifactor authentication for you.