Manage community accounts, content, and credits

As a community administrator, you can manage community accounts, content, and credits for your community organization. Since the community organization is an ArcGIS Online organization, its administrative workflows can be found in the ArcGIS Online documentation.


For information about community account sign up, see Configure the community account sign-up prompt.

View member profiles

Each community account includes a user profile that can be configured by the member or a community administrator. You can view a list of all community members and access their profiles in either ArcGIS Hub or ArcGIS Online.

ArcGIS Hub

To view community members in ArcGIS Hub, do the following:

  1. Sign in to ArcGIS Hub with your primary ArcGIS account and click Community in first the drop-down menu located on the primary navigation bar.
  2. From the list of members, click a name to open the ArcGIS user profile for the account.
  3. You do not need to sign in with your community administrator account credentials to view this list unless you want to message or remove them or export a list of community member account details.

ArcGIS Online

If you are signed in to ArcGIS Hub, access the community organization’s home page by doing the following:

  1. Click Hub Settings and choose Sign In Options.
  2. Click the Community Organization link and provide your community administrator account credentials.

    Alternatively, to access the community organization without signing in to ArcGIS Hub, open the organization's ArcGIS Online home page in a new browser.

  3. Click Organization and choose Members to view a list of all members.
  4. Click a name to open the member’s profile.

    The ArcGIS user profile shows the member’s information and thumbnail and provides access to a content page where you can see the items they have created and the groups to which they belong.

User type, role, and privileges

The default user type and role for new community accounts created by the public is Creator and Publisher, respectively. As a community administrator, you can modify this configuration in the member's profile; however, it is recommended that you not modify the organization's new member default settings. For more information, see Community organization defaults.

Configuring a custom role or assigning a default role lower than Publisher impacts how the member can participate and is not advised. For example, changing the new member default to Viewer removes the Join external groups privilege, which is necessary to follow initiatives, sign up for events, and join a team group.

Creator user type

A user type determines which ArcGIS Online applications and tools are available to a member and which role can be assigned to their account. Community members should have a Creator user type so that they can access ArcGIS Hub, Map Viewer Classic, ArcGIS StoryMaps, and other applications.


Items created by community members belong to the community organization because the member's user type provides access to only the community organization's application licenses.

Publisher role

A role determines which privileges a member has when using the applications and tools assigned by their user type. The following table outlines the core privileges included with the Publisher role:

Hub activityPrivilege

Respond to surveys and update submitted responses to a survey, and create events.

Edit features

Use ArcGIS Online, Map Viewer Classic, and applications included with the Creator user type.

Create content

Create events for an initiative.

Make groups visible to the public and Edit features


Collaborative events must be enabled for the initiative.

Share your own content with groups to which you belong, all community organization members, and the public

Share with groups, organization, and public

Join an initiative’s groups stored in an employee organization (for example, a followers group, event attendees groups, and supporting team groups).

Join external groups (employee organization groups)


Without this privilege, community members cannot follow an initiative, sign up to attend an event, or be invited or added to a supporting team.

Join core teams (edit groups) through invitation or automatic add

Join shared update groups

View member profiles for staff and community members belonging to a shared group

View members

View groups shared with the rest of the community organization, including groups to which you have been invited or have joined.

View groups shared with organization

View items shared with the community by other community members.

View content shared with organization

Disable or delete an account

To prevent a community member from using the community organization’s ArcGIS Online instance, learn how to disable an account. To permanently delete a community account, see Delete member.

Moderate community content

To moderate community content, you can filter all content in the community organization by clicking Content and choosing My Organization. Filters include date of modification, view count, relevancy, and owner. Opening an item displays the item’s Item Details Page where you can view its usage and make changes to its sharing controls, including its visibility to the community organization or the public, and the groups to which it is shared (for example, an initiative’s followers groups and core team groups). You can also view all content owned by a community member on the member’s content page.


You can also monitor activity in the community organization by viewing the community dashboard.

View and manage credits

Credit budgeting is automatically enabled when a community organization is newly activated. This allows community members to consume credits so that they can create content. It also allows community administrators to monitor credit usage for each member and adjust credit allocation. To view the number of credits that your community organization has, go to the organization's Overview page in ArcGIS Online. For more information, see Understand credits.