Manage community accounts

As a community administrator, you can manage community accounts, content, and credits for your community organization. The community organization is an ArcGIS Online organization, so its administrative workflows can be found in the ArcGIS Online documentation.

Note:

For information about community account sign up, see Configure the community sign-in.

View member profiles

Each community account includes a user profile that can be configured by the member or a community administrator. You can view a list of all community members and access their profiles in either ArcGIS Hub or ArcGIS Online.

ArcGIS Hub

To view community members in ArcGIS Hub, do the following:

1. Sign in to ArcGIS Hub with your primary ArcGIS account and select Community in first the drop-down menu located on the primary navigation bar.
2. From the list of members, select a name to open the ArcGIS user profile for the account.
You do not need to sign in with your community administrator account credentials to view this list unless you want to message or remove them or export a list of community member account details.

ArcGIS Online

If you are signed in to ArcGIS Hub, access the community organization’s home page by doing the following:

1. Select Hub Settings and choose Sign in options.
2. Select the Community organization link and provide your community administrator account credentials.

   Alternatively, to access the community organization without signing in to ArcGIS Hub, open the organization's ArcGIS Online home page in a new browser.

3. Select Organization and choose Members to view a list of all members.
4. Select a name to open the member’s profile.

   The ArcGIS user profile shows the member’s information and thumbnail and provides access to a content page where you can see the items they have created and the groups to which they belong.

User type, role, and privileges

For new community accounts created by the public, the default user type and role is Creator and Publisher, respectively. As a community administrator, you can modify this configuration in the member's profile. However, it is recommended that you do not modify the organization's new member default settings. For more information, see Community organization defaults.

Caution:

Configuring a custom role or assigning a default role lower than Publisher is not advised and impacts how the member can participate. For example, changing the new member default to Viewer removes the Join external groups privilege, which is necessary to follow sites, sign up for events, and join a team group.

Creator user type

A user type determines which ArcGIS Online applications and tools are available to a member and which role can be assigned to their account. Community members should have a Creator user type so that they can access ArcGIS Hub, Map Viewer Classic, ArcGIS StoryMaps, and other applications.

Note:

Items created by community members belong to the community organization as the member's user type provides access to only the community organization's application licenses.

Publisher role

A role determines which privileges a member has when using the applications and tools assigned by their user type. The following table outlines the primary privileges included with the Publisher role:

Hub activity	Privilege
Respond to surveys, update submitted responses to a survey, and create events.	Edit features
Use ArcGIS Online, Map Viewer Classic, and applications included with the Creator user type.	Create content
Create events for a site.	Make groups visible to the public and Edit features Note: Collaborative events must be enabled for the site.
Share your own content with groups to which you belong, all community organization members, and the public.	Share with groups, organization, and public
Join a site’s groups stored in an employee organization such as a followers group, event attendees group, or supporting team.	Join external groups (employee organization groups) Caution: Without this privilege, community members cannot follow a site, sign up to attend an event, or be invited or added to a supporting team.
Join core teams (edit groups) through invitation or automatic add.	Join shared update groups
View member profiles for staff and community members belonging to a shared group.	View members
View groups shared with the rest of the community organization, including groups to which you have been invited or have joined.	View groups shared with organization
View items shared with the community by other community members.	View content shared with organization

Disable or delete an account

To prevent a community member from using the community organization’s ArcGIS Online instance, you can disable an account. To permanently delete a community account, see Delete member.

View and manage community content

In ArcGIS Online, you can view all content in the community organization by selecting Content and selecting My organization (or by using the filters). Select an item to view the Item details page. Here you can view its usage and make changes to sharing, including its visibility to the community organization or the public, and the groups to which it is shared (for example, a site’s followers groups and core team). You can also view and manage content owned by a community member on the member’s content page.

Tip:

You can also monitor activity in the community organization by viewing the community dashboard.

View and manage credits

Credit budgeting is automatically enabled when a community organization is newly activated. This allows community members to consume credits so that they can create content. Community administrators can monitor credit usage for each member and adjust credit allocation if needed. To view the number of credits that your community organization has, go to the organization's Overview page in ArcGIS Online. For more information, see Understand credits.