Community administrators can manage community accounts, content, and credits for their community organization. The community organization is an ArcGIS Online organization, and administrative workflows can be found in the ArcGIS Online documentation.
Note:
For information about community account sign up, see Configure community sign-in options.
Sign in to the community organization as an administrator
Community administrators can sign in to the community organization using one of the following options:
Note:
Sign in with your community administrator account credentials.
To sign in to the community organization as an administrator, complete the following steps:
- Open your hub site in a browser window and select Sign in on the primary (global) navigation bar.
- If needed, select your user profile to access your user workspace (My workspace).
- Select the Settings pane. To access community organization settings in ArcGIS Online, under Organization settings, select Go to organization settings.
If you have trouble signing in, confirm that you are using the proper credentials. The community organization is a separate ArcGIS Online subscription and functions independently of the ArcGIS Online (employee) organization you typically sign in to when using ArcGIS Hub. These two organizations require a different set of credentials. If you continue to have issues, contact the administrator of your employee organization or other point of contact for your organization’s ArcGIS Hub.
View member profiles
Each community account includes a user profile that can be configured by the member or a community administrator. Community administrators can view a list of all community members and access their profiles in ArcGIS Online. Select Organization, choose Members, and select a name to open the member’s profile. The user profile shows the member’s information and thumbnail and provides access to a content page where you can see the items they have created and the groups to which they belong. You can also view and manage content owned by the community member.
Learn more about how to manage members in ArcGIS Online.
View and manage community content
In ArcGIS Online, you can view all content in the community organization. Select Content, choose My organization, and select an item to view the Item details page. You can view its usage and make changes to sharing, including its visibility to the community organization or the public, and the groups to which it is shared.
View and manage credits
Credit budgeting is automatically enabled when a community organization is activated. This allows community members to consume credits so that they can create content. Community administrators can monitor credit usage for each member and adjust credit allocation if needed. To view the number of credits that your community organization has, go to the organization's Overview page in ArcGIS Online. For more information, see Understand credits.
Add an information banner
Community administrators can add an information banner to alert members of status updates and for other announcements.
Register external links sent in emails
To send an email to group members that includes a web address, a community administrator must register the URL before the email can be sent. Web addresses with the arcgis.com or esri.com domains do not need to be registered. Learn how to register external links for the community organization.
User types, role, and privileges
A user type determines which ArcGIS Online applications and tools are available to a member and which role can be assigned to their account. For new community accounts created by the public, the default user type is Hub Community Member and the default role is Publisher.
In addition to the community accounts allotted to the Hub Premium organization, three Creator user types are provided to set administrators apart from community members. These three Creator user types can be assigned, if needed.
Community administrators can manage members in ArcGIS Online, but modifying the organization's new member default settings is not recommended. For more information, see Community organization defaults.
Caution:
Configuring a custom role or assigning a default role lower than Publisher is not advised and impacts how the member can participate. For example, changing the new member default to Viewer removes the Join external groups privilege, which is necessary to follow sites, register for events, and join a group.Learn more about managing the community organization in these blogs: