Add a community administrator

A community administrator can add one or more new community administrators by setting up an account for them or by sending them an account activation link. For both methods, you can add members one at a time or you can add multiple members at once by uploading a .csv file with each member's account details.

Tip:

The recommended best practice is to set up an account for the new community administrator. This allows you to immediately assign administrative privileges to the new account, rather than waiting for them to activate their account. You do not need to be an administrator of the employee organization to be a community administrator.

Set up an account for a new community administrator

When you set up an account for one or more new members, you must create a username and temporary password for them. You cannot assign the administrator role when you first set up the account, but when you've completed this process, you can update the role you originally assigned.

Note:

You are responsible for providing the new community administrator with their username and temporary password.

To set up an account for a new community administrator, complete the following steps:

1. Sign in to the community organization as a community administrator.
2. Follow the instructions to Add members without sending invitations.
3. After providing their first name, last name, and so on, select the Role drop-down menu, and select the Publisher role.

   Note:

   For security purposes, you cannot set up an account for a new community administrator with a default administrator role. You can update the new community administrator's role after the member is added to the organization.

4. Optionally, in the Set member properties section, configure additional member properties.

   Tip:

   To automatically add the new community administrator to a group, select Manage under Groups.

5. Follow the instructions in the link above to complete the process.

The new member is automatically added to the community organization. Before you give them their account credentials, update their role by following the steps to Assign the administrator role.

Invite a new community administrator

A community administrator can invite a new community administrator by configuring an email that includes an account activation link.

To invite a new community administrator, complete the following steps:

1. Sign in to the community organization as a community administrator.
2. Follow the instructions to Add members and notify them through email.
3. After providing their first name, last name, and so on (you do not need to provide a temporary password), ensure that Role is set to Publisher.

   Note:

   For security purposes, you cannot set up an account for a new community administrator with a default administrator role. You can update the new community administrator's role after the member is added to the organization.

4. Optionally, in the Set member properties section, configure additional member properties.

   Tip:

   To automatically add the new administrator to a group, select Manage under Groups.

5. Optionally, for Email settings, in the Confirm and complete section, customize the invitation email, such as suggesting a date for activating the account.
6. Follow the instructions in the link above to complete the process.

The new member will receive an email with new account details. All invitation emails are sent from ArcGIS Notifications ([e-mail]) to the email address provided for the new member. The new member must select the link to set up their account before they appear as a member of the community organization. After they activate their account by signing in, you can update the new member's role to administrator by following the steps to assign the administrator role.

Assign the administrator role

Follow the steps to change member roles and change from the Publisher role to the Administrator role. The next time the member signs in to the community organization, they will have full administrative access. Learn more about user types, role, and privileges for the community organization.