Add a community administrator

A community administrator can add one or more new community administrators by setting up an account for them or by sending them an account activation link. For both methods, you can add members one at a time or you can add multiple members at once by uploading a .csv file with each member's account details.

Tip:

The recommended best practice is to set up an account for the new community administrator. This method allows you to immediately assign administrative privileges to the new account, rather than waiting for them to activate their account.

Set up account for new community administrator

When you set up a new account for one or more new members, you must create a username and temporary password for them. You cannot assign an Administrator role when you first set up the account, but when you've completed this process, you can update the role you originally assigned.

Note:

You are responsible for providing the new community administrator with their username and temporary password.

1. Sign in to the community organization as an administrator.
2. Follow the instructions to add members without sending invitations.
3. After entering: First name, Last name, etc., open the Role drop-down menu, and select the Publisher role.

   Note:

   You cannot select a default Administrator role during account creation, but you can update the role once the member is added to the organization.

4. Optionally, under Set member properties, configure additional member properties.

   Tip:

   To automatically add the new administrator to a core team, select Manage under Groups. This option is useful if the new administrator is responsible for enabling collaborative events. Collaborative events will be functional once the new member's role has been updated to Administrator.

The new member is automatically added to the community organization. Before you give them their account credentials, update their role by following the steps to Assign the administrator role.

Invite new community administrator

A community administrator can invite a new community administrator by configuring an email that includes an account activation link.

1. Sign in to the community organization as an administrator.
2. Follow the instructions to Add members and notify them via email.
3. After entering: First name, Last name, etc. (you do not need to provide a temporary password), open the Role drop-down menu, and select the Publisher role.

   Note:

   You cannot select a default Administrator role during account creation, but you can update the role once the member is added to the organization.

4. Optionally, under Set member properties, configure additional member properties.

   Tip:

   To automatically add the new administrator to a core team, select Manage under Groups. This option is useful if the new administrator is responsible for enabling collaborative events. Collaborative events will be functional once the new member's role has been updated to Administrator.

5. Optionally, configure properties in the Set member properties section.
6. Optionally, for Email settings, in the Confirm and complete section, you can customize the invitation email, such as suggesting a deadline for activating the account.

The new member will receive an email with new account details. All invitation emails are sent from ArcGIS Notifications ([e-mail]) to the email address provided for the new member. The new member must click the link to set up their account before they appear as a member of the community organization. After they activate their account by signing in, you can update the new member's role to Administrator by following the steps to Assign the administrator role.

Assign the administrator role

For security purposes, you cannot initially set up an account for a new community administrator with a default Administrator role. You can update the new community administrator's role after they are officially a member of the community organization. Follow the steps to Change member roles from the Publisher role to the Administrator role. The next time the member signs in to the community organization, they will have full administrative access.