Add a community administrator

A community administrator can onboard a new community administrator by setting up an account for them or by sending them an account activation link.

Tip:

Setting up a new account for an administrator is the recommended best practice. This method allows you to immediately assign administrative privileges to the new account, rather than waiting for them to activate their account. If you choose to send a new administrator an account activation link, you must wait for their account to be fully active before you can assign administrative privileges.

Set up an account for a new community administrator

When you set up a new account for someone, you must create a username and temporary password for them. You cannot assign an Administrator role when you first set up the account, but once you've completed this process, you can update the role you originally assigned.

Note:

You are responsible for providing the new community administrator with their user name and temporary password

1. Sign in to the community organization as an administrator.
2. On the organization's Overview page, click Members on the secondary navigation bar.
3. Click Invite Members.
4. Select Add members without sending invitations.
5. Click Next.
6. Click New Member.
7. Provide details for the new member's account, including email, temporary password, and user name.

   Note:

   The new member will be prompted to create their own password the first time they sign in to the community organization with the account credentials you provide.

8. From the Role drop-down menu, select the Publisher role.

   Note:

   You cannot select a default Administrator role during account creation, but you can update the role once the member has been added to the organization.

9. Click Next to confirm the member details or see Add more than one administrator to configure additional accounts.
10. Optionally, under Set member properties, configure additional member properties.

    Tip:

    To automatically add the new administrator to a core team, click Manage under Groups. This option is useful if the new administrator is responsible for enabling collaborative events.

11. Click Next.
12. Review the summary details. To make corrections, click Set member properties or Compile member list to make changes.
13. Click Add members when you are finished.

    The new member is automatically added to the community organization. Before you give them their account credentials, update their role by following the steps provided in Update a role.

Invite a new community administrator

To invite a new community administrator by sending them an invitation, you can configure an invite email that includes an account activation link. The new member must click the link to set up their account before they appear as a member of the community organization.

Caution:

If you choose to send an invitation, you cannot update the new member's role to Administrator until they have activated their account by signing in for the first time.

1. Sign in to the community organization as an administrator.
2. On the organization's Overview page, click Members on the secondary navigation bar.
3. Click Invite Members.
4. Select Add members and notify them via email.
5. Click Next.
6. Click New Member.
7. Provide details for the new member's account, including email and user name.
8. From the Role drop-down menu, select the Publisher role.

   Note:

   You cannot select a default Administrator role during account creation, but you can update the role once the account has been created.

9. Click Next to confirm the member details or see Add more than one administrator to configure additional accounts.
10. Under Set member properties, configure additional member properties and click Next.

    Tip:

    To automatically add the new administrator to a core team, click Manage under Groups. This option is useful if the new administrator is responsible for enabling collaborative events. Collaborative events will be functional once the new member's role has been updated to Administrator.

11. Optionally, under Email settings, in the Confirm and complete section, customize the invitation email.

    Tip:

    You can suggest a deadline for activating the account, so that you can plan when to sign in as a community administrator to update the new member's role. You can also suggest that the new member inform you when they have finished setting up their new account.

12. Review the summary details. To make corrections, click Set member properties or Compile member list to make changes.
13. Click Add members when you are finished.

    All invitation emails are sent from ArcGIS Notifications ([e-mail]) to the email address provided for the new community administrator.

Add more than one community administrator

If you have more than one community administrator you want to add, you can add them one by one or upload a .csv file with each member's account details.

Add community administrators one at a time

Follow these steps to add multiple administrators one by one.

1. Sign in to the community organization as an administrator.
2. On the organization's Overview page, click Members on the secondary navigation bar.
3. Click Invite Members.
4. Select Add members without sending invitations or Add members and notify them via email.
5. Click Next.
6. Click New Member.
7. Provide details for the new member's account, including email, temporary password, and user name.

   Note:

   If you chose to send invitations to each new member, you do not need to provide a temporary password. The new member will receive an email with details regarding their new account.

8. From the Role drop-down menu, select the Publisher role.

   Note:

   You cannot select a default Administrator role during account creation, but you can update the role once the account has been created.
9. Click Next, add another.
10. Repeat this process for each additional administrator.
11. Click Next when you have finished adding all the new administrators.
12. Under Compile member list, review the list of new administrators and click Next.
13. Optionally, under Set member properties, configure additional member properties and click Next.
14. Review the summary details. To make corrections, click Set member properties or Compile member list to make changes.
15. Click Add members.

    If you chose to send an invitation to the new community administrator, you must wait for them to accept the invitation by signing in to the community organization before you can update their account's status to Administrator.

    If you chose to add members without sending an invitation, update each community administrator's role by following the steps in Update a role before sharing account credentials.

Add community administrators from a file

Upload a .csv file containing member details. For more information, see step 5 in Invite and add members.

1. Sign in to the community organization as an administrator.
2. Click the Hub Community Organization link to open the ArcGIS Online home page for your hub's community organization.
3. Click Sign In and provide your community administrator account credentials.
4. On the organization's Overview page, click Members on the secondary navigation bar.
5. Click Invite Members.
6. Select Add members without sending invitations or Add members and notify them via email.
7. Click Next.
8. Click New members from file.

   The Compile member list section lists the following seven fields you must include in your file under Required fields: First Name, Last Name, Email, Username, Role, User Type, and Password.

   If you chose Add members and notify them via email, you do not need to include a password.

9. From the Role drop-down menu, select the Publisher role or a custom role.

   Note:

   You cannot select a default Administrator role during account creation, but you can update the role once the account has been created.
10. Click Next when you have finished adding all new members.
11. Under Compile member list, review the list of new members and click Next.
12. Optionally, under Set member properties, configure additional member properties and click Next.
13. Review the summary details. To make corrections, click Set member properties or Compile member list to make changes.
14. Click Add members.

    If you chose to send an invitation to the new administrator, you must wait for them to accept the invitation by signing in to the community organization before you can update their account status to Administrator.

    If you chose to add members without sending an invitation, update each administrators role by following the steps in Update a role before sharing account credentials.

Assign the administrator role

For security purposes, you cannot initially set up an account for a new community administrator with a default Administrator role. You can update the new community administrator's role after they are officially a member of the community organization by following these steps.

1. Sign in to the community organization as an administrator.
2. Click the Hub Community Organization link to open the ArcGIS Online home page for your hub's community organization.
3. On the organization's Overview page, click Members on the secondary navigation bar.
4. In the list of members, find the member whose role you want to update.
5. In the Role column, click the drop-down menu and choose Administrator.

   The next time the member signs in to the community organization, they will have full administrative access.