Configure community sign-in options

The community organization is the ArcGIS Online subscription used by community members that have been added or invited to that organization. A community administrator can configure the sign-in options that appear for community members at hub.arcgis.com or on a site.

Community administrators can configure some of these options in ArcGIS Hub and most of these settings in ArcGIS Online, such as social media or identity provider logins.

Note:

Most of the settings for the community organization (ArcGIS Hub Premium only) are managed in the ArcGIS home organization.

To change the settings of the ArcGIS Online community organization, log in as the community administrator. Administrator (staff organization) account credentials cannot be used to log in as a community administrator. Learn about configuring the settings for the ArcGIS Online staff organization.

Note:

By default, all newly activated Hub communities allow people to sign up for a community account with a social media account or an email address. A community administrator can adjust this default configuration and add supporting text, including a welcome message, community support contact, and terms and conditions.

Configure sign-in options for community accounts

If your organization has a Hub community (organization), community administrators can configure the sign-in prompt that appears when someone selects a Sign in or Sign up button (on the global navigation bar and sign up card), a follow button, or an event registration button. This prompt also appears when an unauthenticated visitor accesses a privately shared item.

Note:

Community administrators can prevent the public from creating community accounts by disabling the sign-in options in ArcGIS Online (in the Security settings under Logins). Once these options are disabled, the No Account? Create a community account prompt does not appear on any sign-in prompt for the site. This allows you to grant community accounts to your stakeholders through invitation.

To configure community sign-in options, complete the following steps:

1. Sign in to the community organization as a community administrator.
2. In your user workspace, select the Settings pane. To access community organization settings in ArcGIS Online, under Organization settings, select Go to organization settings.
3. To allow the public to sign up or sign in using an existing account such as their social media account or SAML login, go to Security settings and follow the guidance to customize Logins.

   Note:

   For the SAML login, you must select Automatically under Your users will be able to join.

   After they've created their account, new community members receive an email from arcgis.com welcoming them to your Hub community. The email contains a record of their user name and the community support contact.

Add custom text

In ArcGIS Hub, community administrators can customize the information users see if they sign up for a community account.

To add custom text, complete the following steps:

1. Sign in to the community organization as a community administrator.
2. If needed, select your user profile to access your user workspace (My workspace).
3. Select the Settings pane. Under Sign in options, you can customize the information users see if they sign up for a Community account, including the following options:
   • Terms of use statement on sign up form
   • Welcome message on sign up form
In ArcGIS Online, community administrators can configure an Access notice (notice of terms) for organization members (or all users) to see after they sign in. To access community organization settings in ArcGIS Online, under Organization settings, select Go to organization settings.
4. Select Save.

Disable or delete an account

To prevent a community member from using the community organization’s ArcGIS Online instance, you can disable an account. To permanently delete a community account, see Delete member.