Introduction to Special Event Operations

Special Event Operations can be used to develop safety plans and monitor public safety operations during a special event.

It provides a way to collaborate in a geographic context to simplify the safety planning and operations workflows. Event information from the incident action plan can be mapped and monitored along with live event information such as weather, traffic, field reports, and health and safety incidents. Special Event Operations is typically implemented by public safety operations that want to improve event health and safety planning to protect participants and the public.

Special Event Operations delivers a set of capabilities that help you organize special events, create event site maps, develop health and safety plans, manage event incidents and assignments, monitor public health and safety operations, and create after-action reports.

Learn more about the Special Event Operations solution.


If you represent a local government that requires permitting capabilities, you may be interested in the Special Event Permitting and Operations solution. It includes permitting capabilities and special events operations capabilities.

Deploy now

This ArcGIS Solution can be deployed in your ArcGIS organization.

Deploy now

See Deploy an ArcGIS Solution for more information.


Special Event Operations requires the following:

  • ArcGIS Online
  • ArcGIS Survey123
  • ArcGIS Survey123 Connect
  • ArcGIS AppStudio Player
  • ArcGIS Collector
  • ArcGIS Tracker
  • ArcGIS Workforce

Information products

Special Event Operations includes the following information products:

ItemDescriptionMinimum user type

Special Event Form

An ArcGIS Survey123 form used by public safety event planners to catalog community or special events


Special Event Manager

A Crowdsource Manager app used by public safety event planners to manage the status of special events during the review process


Special Event Site Map

An ArcGIS Web AppBuilder app used by event coordinators to create site maps (temporary structures, routes, and so on) that accompany permit apps


Special Event Operations Map

An ArcGIS Web AppBuilder app used by public safety event planners to create operations maps of public safety resources and conduct a high-level threat analysis


Special Event Operations Notebook

An ArcGIS Notebooks app used by public safety event planners to create unique public safety operations maps and apps for each event


Copy Previous Site and Operations Maps

An ArcGIS Notebooks app used by event coordinators and public safety event planners to create a copy of site and operations maps


Special Event Field Reporter

An ArcGIS Survey123 form used by public safety staff to report lost children, suspicious activity, field observations, and health- and safety-related issues

Field Worker

Special Event Field Manager

An ArcGIS Workforce Classic project used by public safety event dispatchers to manage field reports and event assignments. Field users access the project using the ArcGIS Workforce app


Special Event Operations Dashboard

An ArcGIS Dashboards app used by public safety command staff to monitor operations, weather, traffic, and health and safety issues during a special event


Crowd Counter App

An ArcGIS AppStudio app used by staff to count people entering and exiting an area

Field Worker

Special Event After Action

An ArcGIS Web AppBuilder app used by public safety command staff to visualize historical event operations and support event after-action reports


Special Event Operations Apps

An app used to organize the Special Event Operations apps after running ArcGIS Notebooks


When you deploy this solution in your ArcGIS organization, you also get an ArcGIS Solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The ArcGIS Solution item also illustrates any dependencies items have on each other.

Release notes

The following are the release notes:



  • A new Special Event Operations Notebook that adds support for ArcGIS Tracker with the Field Worker user type, incorporates schema updates made to the location tracking layer, and a resolution to an issue where Dispatchers needed additional licensing.


  • A new version of the Crowd Counter App that resolves an issue where the app would not load in the AppStudio Player


  • First release of Special Event Operations