Frequently asked questions

Listed below are common questions about ArcGIS Solutions.

How are organizations leveraging ArcGIS Solutions?

ArcGIS Solutions align with your business needs, transform your use of ArcGIS, and help maximize your investment in location-based data and technology. They leverage the power of ArcGIS and your authoritative data to help you improve operations, gain new insight, and enhance services. Each solution generally includes one or more applications, surveys, maps, feature layers, and ArcGIS Pro projects that can be configured to meet your needs.

Many organizations deploy ArcGIS Solutions that align with their business needs and use them as-is. Other organizations may deploy ArcGIS Solutions and configure them to meet specific needs they have. When ArcGIS Solutions don't fit your organization's needs, they can still be used as inspiration for your specific project and the ArcGIS configurations you might create.

How much do ArcGIS Solutions cost?

ArcGIS Solutions are included with your ArcGIS Online subscription and ArcGIS Enterprise licensing. There is no additional cost.

How do I deploy an ArcGIS Solution?

There are several deployment options that can reduce the time it takes to deploy geoenabled solutions in your organization and increase the business impact they make. Quickly deploy fully supported ArcGIS Solutions in your ArcGIS Online organization or ArcGIS Enterprise portal on infrastructure you manage.

The ArcGIS Solutions app is used to deploy a solution in your ArcGIS Online organization and Enterprise, starting with the 10.9 release. The app is accessible in the app launcher when you sign in to your organization or portal. If you are using ArcGIS Enterprise 10.5 through 10.8.1, you can use ArcGIS Pro and the ArcGIS Solutions Deployment Tool to deploy an ArcGIS Solution.

To deploy an ArcGIS Solution, you must have a Creator or GIS Professional user type. A level 2 member is required for ArcGIS Enterprise 10.7 and earlier.

Can I deploy multiple versions of an ArcGIS Solution in the same ArcGIS organization?

Yes. You can deploy multiple versions of an ArcGIS Solution in a single organization. In the ArcGIS Solutions app, select a solution you have already deployed and click Get Now or Deploy Now to deploy another copy of the solution.

If you are using the ArcGIS Solutions Deployment Tool, ensure you disable Use Existing Items in the Organization in the Options menu. Then select a solution you have already deployed and click Deploy to deploy another copy of the solution.

How do I deploy a new version of an ArcGIS Solution?

The version of an ArcGIS Solution is visible on the solution item's settings page. To deploy a new version, select the ArcGIS Solution and click Get Now or Deploy Now.

When you deploy the new version, a new folder will be created in your organization and the updated, or new, items will be placed in the folder. Existing items will not be updated or deleted.

Can I use my existing layers or data in the maps and applications created with the ArcGIS Solution?

After you deploy an ArcGIS Solution, you can load existing data into the layers provided. Keep in mind, each of the layers are designed to support the maps and applications provided in the solution and in many cases will require content to function properly. If you do not have this content in your existing layers or data, the ArcGIS Solution may not work as designed.

Are there resources available to help me learn how to deploy and use ArcGIS Solutions?

Yes. The ArcGIS Solutions website offers links to many learning resources, including the help system, guided lessons on the Learn ArcGIS website, and training courses offered by Esri Academy. You can see what's new in the current solution release and read the latest blog posts by ArcGIS Solution product engineers.

How do I stay connected with the ArcGIS Solutions community and understand what ArcGIS Solutions are currently being developed?

You can connect with other users and ask questions in the ArcGIS Solutions board on the Esri Community. In addition, you can also join a meetup the ArcGIS Solutions team hosts for users.

How do I find the solution version number?

You can find the version number for a deployed solution by opening the item details page of the solution item and going to the Settings page. The version number is show in the Solution section.

How do I submit enhancement ideas or report bugs?

Submit ideas for enhancements through ArcGIS Ideas. To report a bug, contact Esri Technical Support and request a case. To report a problem with an ArcGIS Solution help topic, click the Feedback on this topic link at the bottom of the topic's web page.