Use Adopt-A-Stop

The Adopt-A-Stop solution delivers a set of capabilities that help you engage volunteers to keep transit stops clean, manage participants, and monitor the performance of the adoption program.

In this topic, you'll learn how to use the Adopt-A-Stop solution by assuming the role of the user and performing these workflows.

Adopt a stop

You’ll assume the role of a transit rider that would like to participate in your local transit agency’s adopt-a-stop program. You’ll use the Adopt-A-Stop app to submit an adoption request and report the stop is clean.

  1. In a browser, open the Adopt-A-Stop site and review the sections.
  2. Scroll to the Adopt-A-Stop section click Adopt Stop to open the Adopt-A-Stop app.
  3. Use the Enter Email Address text box to sign up and begin the adoption process. Enter your contact details in the subsequent form and click Sign Up.
  4. The Adopt-A-Stop app will send an email with program details and a link you will use to login to the app. In the received email, click Login. Returning users also receive an email with a link used to login to the app.

    The Adopt-A-Stop app will open in a browser with your newly created user authenticated. Notice the instructions to Please select a stop on map to adopt.

  5. Select an available stop to adopt (the grey symbols on the map). Optionally, add a nickname to your stop in the textbox. Click Adopt.

    Adopt-A-Stop will display a thank you message. The information pane will display your stop as Adoption Pending. Options to report if the stop is clean or to opt out of adopting the stop are displayed. The participant can use the Adopt-A-Stop app to regularly report cleanings.

Manage adoptions and participants

You are now a transit agency employee managing the stop adoption program. You will use Adopt-A-Stop Manager to approve adoption requests and contact program participants.

  1. In a browser, open the Adopt-A-Stop Manager app.
  2. Configure the filter on the Adoption Status column to display Status is Pending.
  3. Use the sort button to select Sort in descending order on the Date Adopted column.

    The most recently pending adoption requests will be displayed at the top of the table. Review the details and other sorting options.

  4. Select a Pending stop and review the details in the information panel.

    The map selects the stop and zooms to the appropriate location.

  5. Click the participant’s email address in the information panel to share information about your Adopt-A-Stop program with the participant. Adopt-A-Stop Manager will open your email client and present a pre-formatted subject.
  6. After contacting the participant, you are ready to approve the adoption request. Click the Edit Record button to edit the details. Select Adopted on the Adoption Status drop-down. Optionally, modify the nickname to ensure it is appropriate to be displayed in Adopt-A-Stop app.
  7. Optionally, use the Manage Adopter’s Stops to launch the Adopt-A-Stop app and manage the stops adopted by the selected user. This workflow can be used to remove an adopter from a stop, making it available for adoption.

Monitor the program

You will continue your role as a transit agency employee, this time looking to monitor the Adopt-A-Stop program. You will use the Adopt-A-Stop Dashboard to review key metrics and trends.

  1. In a browser, open the Adopt-A-Stop Dashboard app.
  2. The Adopt-A-Stop Dashboard displays new adoptions and cleaning charts by month and provides management a quick view of program activity over time.
  3. Use the Adoption Status filter to select Adopted. The dashboard will only display adopted stops.
  4. Use the Date Adopted filter to display adoptions within the Last 30 days. Optionally, use other filters to further refine the dashboard.
  5. Select a stop from the list or the map to view key details. Optionally, use the Manage Stop button in the pop-up to launch the Adopt-A-Stop Manager app.

    Dashboard charts are linked. As you click and select a month in either the new adoptions or cleanings by month chart, related details are filtered and updated in other elements of the dashboard.

  6. Continue exploring and applying filters to reveal more details about the Adopt-A-Stop program.