Introduction to Broadband Outreach

Broadband Outreach can be used to understand broadband coverage and promote actions being taken to address the digital divide.

In a connected world, access to reliable broadband internet service is essential. Today, the FCC estimates that approximately 35% of Americans do not have reliable access to service (25MB download / 3MB upload). In some areas, internet access is either limited, unavailable, or unaffordable for those in need. Understanding where gaps in broadband coverage exist helps governments make smart broadband infrastructure investments and promote equitable access. Broadband Outreach is typically implemented by state and local governments that want to understand where broadband gaps exist in their community and how actions they are taking impact access or needs.

The Broadband Outreach solution delivers a set of capabilities that help you inventory broadband investments and resources, understand broadband coverage in your community, and promote actions being taken to address the digital divide.

Deploy the solution

This ArcGIS solution can be deployed in your ArcGIS organization.

Deploy the solution

See Deploying a solution for more information.


Broadband Outreach requires the following:

  • ArcGIS Online
  • ArcGIS Survey123 Connect

Information products

Broadband Outreach includes the following information products:

ItemDescriptionMinimum user type

Broadband Outreach

An ArcGIS Hub site used by the general public to learn more about broadband investments being made and how they can help improve coverage maps in order to advance digital equity.

Not required

Broadband Speed Test

An ArcGIS Survey123 form used by the general public and businesses to record broadband speed test results and feedback.

Not required

Broadband Survey Results

A Media app used by the general public to view Broadband Speed Test survey results.

Not required

Public WiFi Locator

A Nearby app used by the general public to find public WiFi locations.

Not required

Broadband Investments

An ArcGIS Experience Builder app used by the general public and other interested parties to review broadband investment projects.

Not required

Broadband Infrastructure Inventory

An ArcGIS Experience Builder app used by program analysts to create and edit Public WiFi and broadband project locations.


Broadband Coverage Dashboard

An ArcGIS Dashboards app used by the director to monitor broadband survey metrics.


When you deploy this solution in your ArcGIS organization, you also get an ArcGIS solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The ArcGIS solution item also illustrates any dependencies items have on each other.

Release notes

The following are the release notes:

1.0 (Apr 2022)
  • First release of Broadband Outreach