Introduction to Emergency Management Operations

Emergency Management Operations can be used to manage incident operations and maintain situational awareness during emergency response and recovery phases.

The solution provides an integrated suite of role-based apps that helps emergency response personnel (for example, duty officers, field operations, incident commanders, and public information officers) share information as they perform the unique tasks required to accomplish incident objectives. Emergency Management Operations is typically implemented by emergency management agencies that want to use shared information during emergency response and recovery operations.

The Emergency Management Operations solution delivers a set of capabilities that help you to identify an emergency incident, define the impact, allocate resources, and communicate status to internal and external stakeholders.

Learn more about the Emergency Management Operations solution.

Deploy now

This ArcGIS Solution can be deployed in your ArcGIS organization.

Deploy now

See Deploy an ArcGIS Solution for more information.


The Emergency Management Operations solution requires the following:

  • ArcGIS Online
  • ArcGIS Pro 2.7 or later (Basic, Standard, or Advanced)

Information products

Emergency Management Operations includes the following information products:

ItemDescriptionMinimum user type

Situational Awareness Viewer

An ArcGIS Web AppBuilder app that can be used by emergency management personnel to understand the impact of an incident on public infrastructure and human populations


Operations Response

An ArcGIS Web AppBuilder app used by emergency management personnel to understand the status of emergency facilities and response teams


Incident Status Dashboard

An ArcGIS Dashboards app used by emergency management personnel to monitor response activities and measure progress on incident objectives


Incident Briefing

An ArcGIS StoryMaps app used by emergency management personnel to brief key stakeholders during an incident or event


Public Information

A Nearby app used by the public to review authoritative information and understand the status of an incident or event

Not required

Emergency Management Maps

An ArcGIS Pro project used by mapping technicians to create a standard set of briefing and response maps

GIS Professional Basic

Emergency Response Volunteer Survey

An ArcGIS Survey123 form used by the general public to volunteer for emergency response activities.

Not required

Emergency Response

An ArcGIS Hub site used by emergency management agencies to share incident information with key stakeholders.

Not required

When you deploy this solution in your ArcGIS organization, you also get an ArcGIS Solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The ArcGIS Solution item also illustrates any dependencies items have on each other.

Release notes 

The following are the release notes:



  • A new Emergency Response site that can be used to share incident data with key stakeholders.
  • A new Emergency Response Volunteer Survey form that can be used to solicit emergency response volunteers.
  • A new Incident Status Dashboard.
  • A new Incident Briefing app that leverages the new Incident Status Dashboard.
  • A new Situational Awareness Viewer and Operations Response app that includes updated map symbology and editing configurations.
  • A new Emergency Management Maps ArcGIS Pro project that includes a series of enhancements to the map book layouts.


  • First release of Emergency Management Operations