Introduction to Emergency Management Operations

Emergency Management Operations can be used to maintain situational awareness and share essential emergency information during an emergency.

The frequency and intensity of emergencies has increased and so has the impact to local communities. When a community is impacted by an emergency event, timely and accurate information is necessary to help them respond and recover quickly. As a result, emergency management agencies must increase their response capabilities to help them during these critical events.

At the same time emergency management agencies are dealing with increasing hazards and threats, limited access to technology and technical staff is impacting coordination and communication activities. This information latency can further delay response efforts and result in additional loss of life and property. Implementing a data-driven approach will ensure emergency managers are aware of rapidly changing conditions and communicate disruptions to critical services and any evacuation notices to stakeholders in a community.

The Emergency Management Operations solution delivers a set of capabilities that help you clearly understand the impact of an incident, maintain situational awareness, and communicate essential emergency information.

Deploy the solution

This ArcGIS solution can be deployed in your ArcGIS organization.

Deploy the solution

See Deploying a solution for more information.

Requirements

The Emergency Management Operations solution requires the following:

• ArcGIS Online

Information products

Emergency Management Operations includes the following information products:

Item	Description	Minimum user type
Community Lifelines Editor	An ArcGIS Survey123 form used by operations staff to communicate disruptions to critical services and plans to restore them.	Contributor
Emergency Management Information	An ArcGIS Hub site used by public information staff to communicate the impact of an incident, what course of action should be taken, and available resources to the public.	Not required
Emergency Information Manager	An ArcGIS Experience Builder app used by operations staff to document incident information and understand the impact on public infrastructure and human populations.	Contributor
Incident Status Dashboard	An ArcGIS Dashboards app used by command staff to monitor response activities and measure progress on incident objectives.	Viewer
Public Message Editor	An ArcGIS Survey123 form used by public information staff to document incident status messages shared with the public.	Contributor

When you deploy this solution in your ArcGIS organization, you also get an ArcGIS solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The ArcGIS solution item also illustrates any dependencies items have on each other.

Release notes 

The following are the release notes:

Version	Description
2.1 (Mar 2024)	The Emergency Information Manager map and Emergency Information Manager app have been updated to display “Last update” times in proper military-time format. The Incident Status Dashboard map and Incident Status Dashboard app have been updated to display “Last update” times in proper military-time format, to filter “Active Incident = Yes” on the Detours feature layer, and to include a 3-minute refresh interval. The Public Information map, Public Information app, Notices and Evacuations app, Past Public Messaging Dashboard app, Public Emergency Messaging Dashboard app, and Emergency Management Information ArcGIS Hub site now include a filter “Active Incident = Yes” on the Detours feature layer.
2.0 (Nov 2023)	A new Emergency Information Manager ArcGIS Experience Builder app. A new Emergency Management Information ArcGIS Hub site. A new Incident Status Dashboard ArcGIS Dashboards app. A new Public Message Editor ArcGIS Survey123 form. A new Community Lifelines Editor ArcGIS Survey123 form. A series of new Emergency Management Operations maps. A series of new Emergency Management Operations feature layers and feature layer views.
1.3 (Mar 2023)	Updated all hosted feature layer views. A new Situational Awareness Viewer, Incident Status Dashboard, and Operations Response app that includes updated feature layer views. A new Emergency Management Maps ArcGIS Pro project. Reference documentation topics for this release
1.2 (Jul 2022)	A new Incident Briefing app that uses the Portfolio app. A new Emergency Management Maps ArcGIS Pro project.
1.1 (Jun 2021)	A new Emergency Response site that can be used to share incident data with key stakeholders. A new Emergency Response Volunteer Survey form that can be used to solicit emergency response volunteers. A new Incident Status Dashboard. A new Incident Briefing app that leverages the new Incident Status Dashboard. A new Situational Awareness Viewer and Operations Response app that includes updated map symbology and editing configurations. A new Emergency Management Maps ArcGIS Pro project that includes a series of enhancements to the map book layouts.
1.0 (Nov 2020)	First release of Emergency Management Operations