Introduction to Fire Incident Dashboard

Fire Incident Dashboard can be used to visualize fire and emergency medical service (EMS) incidents sourced from computer-aided dispatch or records management systems and monitor associated response times.

It improves operational visibility for supervisors in a fire service agency and allows them to rapidly identify emerging incident patterns and diagnose response problems. This increased operational awareness ensures accreditation standards are being met and community safety standards are satisfied. Fire Incident Dashboard is typically implemented by fire service agencies that want to proactively monitor response times and detect incident patterns quickly.

The Fire Incident Dashboard solution delivers a set of capabilities that help you source incident records from computer-aided dispatch or records management systems, visualize fire and EMS incidents, and monitor trends or patterns.

Deploy the solution

This ArcGIS Solution can be deployed in your ArcGIS organization.

Deploy the solution

See Deploy an ArcGIS Solution for more information.


Fire Incident Dashboard requires the following:

  • ArcGIS Online
  • ArcGIS Pro 2.9 or later (Basic, Standard, or Advanced) (Optional)

Information products

Fire Incident Dashboard includes the following information products:

NameDescriptionMinimum user type

Fire Incident Dashboard

An ArcGIS Dashboards application used by fire command staff to monitor fire and EMS incidents sourced from computer aided dispatch or records management data


When you deploy this solution in your ArcGIS organization, you also get an ArcGIS Solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The ArcGIS Solution item also illustrates any dependencies items have on each other.

Release notes

The following are the release notes:



  • A new Fire Incident Dashboard map and app.
  • A new FireServiceDistricts layer that resolves an issue where data could not loaded into the layer (BUG-000124358).


  • A new Fire Incident Dashboard that includes the calculation of calls for service response times based on the 90th percentile.
  • A series of enhancements to the FireIncident layer, related feature layer views, and Fire Incident Dashboard map.
  • The Records Import Toolbox is no longer included in the solution and the capabilities have been replaced with the Update Feature with Incident Records toolbox in ArcGIS Pro.


  • First release of Fire Incident Dashboard.