Use Election Management

The Election Management solution delivers a set of capabilities that help you report wait times and request assistance at voting centers and polling places, dispatch field staff to respond to requests, monitor the performance of voting locations, and gauge the satisfaction of voters on Election Day.

In this topic, you’ll learn how to use the solution by assuming the role of a user and performing the workflows below.

Report wait times

You will first assume the role of an Election Day poll worker tasked with reporting voter wait times at a regular interval throughout the day.

  1. In a browser, go to the Election Assistant app.
  2. Scroll through the list of polling sites and click on Bolingbrook Fire Station #3.
    Note:

    A voting location can also be selected using the map.

  3. On the Bolingbrook Fire Station #3 panel, click Report wait time.
  4. In the Election Wait Times form, add and submit a wait time in minutes.
  5. Return to the Election Assistant app.

Request assistance

Election officials, in communities large and small, respond to Election Day issues and requests from polling places and voting centers. Issues with computer hardware, facilities, or supplies (ex. ballots, pens, pencils) are reported by poll workers, triaged by central election office staff, and resolved by field workers. You will assume the role of an Election Day poll worker requesting assistance.

  1. In a browser, go to the Election Assistant app.
  2. Scroll through the list of polling sites and click on Bolingbrook Fire Station #3.
    Note:

    A voting location can also be selected using the map.

  3. On the Bolingbrook Fire Station #3 panel, click Request assistance.
  4. In the Election Requests form, do the following:
    • In the Request Type section, choose Election Supplies.
    • In the How critical is your request section, click the drop-down and choose Critical.
    • Add additional details such as Additional ballots needed.
      Note:

      To help the election office understand the request, images can be attached.

  5. Click Submit.

Manage election requests

As requests for assistance are submitted by poll workers, election staff review requests and assign field staff to resolve the request. Now, you will assume the role of a dispatcher who needs to assign field open requests to field staff.

  1. In a browser, open the Election Manager ArcGIS Workforce Classic project.
    Note:

    When implementing the Election Management solution in your organization, election staff responsible for resolving election requests in the field need to be added to the Election Manager Workforce Classic project with a Mobile Worker role. Adding users and assigning roles can be performed within the configuration settings of the project. To access configuration settings, click on Workforce from the App Launcher. Click on the Configure button for the project and click the Users tab. For the purposes of this exercise, ensure your named user account is assigned as a dispatcher and as a mobile worker.

  2. Review and choose an election request using the map or the Assignments list.
  3. Review the request details, click Assign in the Assigned to section, and select a field worker from the drop-down to resolve the issue.
  4. Click the Assignments back button to return to the assignments list.

Resolve election requests in the field

You will now assume the role of a field worker on Election Day. As a field worker, you are responsible for responding to and resolving requests submitted by poll workers. Using the Election Manager Workforce Classic project, you will review and update the status of your assignments.

  1. From your mobile device, open the Workforce for ArcGIS app.
  2. Open the Election Manager project.
  3. Select an assignment by tapping on it in the To Do list.
  4. In the assignment details, tap Start.
  5. Add notes or attachments to the assignment as needed.
  6. Tap Finish to complete the assignment.

Gauge voter satisfaction

You will now assume the role of a voter that would like to help improve the voting experience for the next election by providing feedback on your voting experience.

  1. In a browser, go to the Voter Satisfaction Survey.
  2. Click Yes to indicate you did vote in the most recent election.
  3. Click the Where did you vote drop-down and choose as Bolingbrook Fire Station #3
  4. Complete the remaining questions in the survey and click Submit.

Monitor performance

You will now assume the role of a clerk or election official. As an election official you want to know how Election Day is functioning throughout the community by monitoring requests, wait times, and voter satisfaction.

  1. In a browser, open the Election Performance Dashboard app.
  2. On the Overview tab, review the high-level metrics.
  3. Click the Requests tab on the bottom of the app.
  4. Click the graphs to explore the active and resolved requests.
  5. Click the requests in the Requests list on the right to review additional information about a request.
  6. Click the Wait Times tab on the bottom of the app.
  7. Review the Average Wait by Hour graph noting wait time trends throughout Election Day.
  8. Click the Survey Results tab on the bottom of the app.
  9. Explore the survey responses.
  10. Click on a survey in the Completed Surveys list on the right to see additional details.