Introduction to Emergency Management Operations

Emergency Management Operations can be used to manage incident operations and maintain situational awareness during emergency response and recovery phases.

It provides an integrated suite of role-based apps that helps emergency response personnel (for example, duty officers, field operations, incident commanders, and public information officers) share information as they perform the unique tasks required to accomplish incident objectives. Emergency Management Operations is typically implemented by emergency management agencies that want to leverage shared information during emergency response and recovery operations.

Emergency Management Operations delivers a set of capabilities that help you identify an emergency incident, define the impact, allocate resources and communicate status to internal and external stakeholders.

Learn more about the Emergency Management Operations solution.

Deploy now

This ArcGIS Solution can be deployed in your ArcGIS Online organization.

Deploy now

It can also be deployed in your ArcGIS Enterprise organization.

See Deploy an ArcGIS Solution for more information.


Follow the steps in the Deploy an ArcGIS Solution and select Emergency Management Operations Gallery and Emergency Management Maps then click Deploy


The Emergency Management Operations solution requires the following:

  • ArcGIS Online or ArcGIS Enterprise 10.7 or later

Information products

Emergency Management Operations includes the following information products:

ItemDescriptionMinimum user type

Situational Awareness Viewer

An ArcGIS Web AppBuilder app that can be used by emergency management personnel to understand the impact of an incident on public infrastructure and human populations.


Operations Response

An ArcGIS Web AppBuilder app used by emergency management personnel to understand the status of emergency facilities and response teams.


Incident Status Dashboard

An ArcGIS Dashboards app used by emergency management personnel to monitor response activities and measure progress on incident objectives.


Incident Briefing

An ArcGIS StoryMaps app used by emergency management personnel to brief key stakeholders during an incident or event.


Public Information

A Nearby app used by the general public to review authoritative information and understand the status of an incident or event.

Not Required

Emergency Management Maps

An ArcGIS Pro project used by mapping technicians to create a standard set of briefing and response maps.

GIS Professional Basic

When you deploy this solution in your ArcGIS organization, you also get an ArcGIS Solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The ArcGIS Solution item also illustrates any dependencies items have on each other.

Release notes 

The following are the release notes:



  • First release of Emergency Management Operations.