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Frequently asked questions

Listed below are common questions about ArcGIS StreetMap Premium.

General

Locators

File geodatabase only

Mobile map package only

General

What is ArcGIS StreetMap Premium?

ArcGIS StreetMap Premium is an Esri product that is built using data from leading global and local street data suppliers. It offers users ready-to-use map display and visualization, geocoding, and routing and network analysis for use with ArcGIS Enterprise, ArcGIS Desktop, and ArcGIS Pro.

What format is StreetMap Premium data delivered in?

Standard StreetMap Premium mapping and routing data is delivered in a compressed file geodatabase (.gdb) while the geocoding data is in Esri's proprietary locator file format. StreetMap Premium mobile map packages include mapping, routing, and geocoding data all compressed in .mmpk format. As ArcGIS software evolves and improves, the format in which the data is delivered is subject to change. The ready-to-use, compressed, file geodatabase format and the locator files are supported for use with ArcGIS Enterprise, ArcGIS Desktop, and ArcGIS Pro. The mobile map package format is supported for use with ArcGIS Pro. For more information on the StreetMap Premium data available in mobile map package format, see Mobile map packages for ArcGIS Pro and Navigator users.

May I print the map and use it in my reports?

Yes, you may print the map generated using ArcGIS software in conjunction with the StreetMap Premium data. You can use the printed maps in your reports, provided that you include the data source attribution (whether HERE or INCREMENT P), and do not use the printed maps for commercial (revenue-generating) purposes.

May I cache the map and use it in my application?

Yes, similar to printing maps, you may cache the map and host the cached maps using ArcGIS Server. The cached maps may only be used internally with ArcGIS software or can be integrated in web applications built using Esri technology. The cached maps may not be included on any commercial (revenue-generating) application or for use with non-Esri technology.

Can I evaluate the StreetMap Premium product?

Yes, you may evaluate any StreetMap Premium product by contacting your dedicated Esri account manager or your nearest sales office.

What happens when my StreetMap Premium license expires?

ArcGIS StreetMap Premium is licensed on an annual-term basis. Once the license expires after a year, users will notice that significant aspects of the data will cease to work. In order to continue using the product, users need to renew their license by contacting their account manager or appropriate Esri USA Regional sales office or the nearest International Distributor office. For information, Contact Us.

What is the coordinate system for ArcGIS StreetMap Premium?

The projected coordinate system for each ArcGIS StreetMap Premium product is as follows:

  • Standard (fgdb): GCS_WGS_1984 Geographic Coordinate System using D_WGS_1984 datum
  • Mobile Map Package (mmpk): WGS 1984 Web Mercator (Auxiliary Sphere)
  • Custom Roads (fgdb): WGS 1984 Web Mercator (Auxiliary Sphere)
  • All locators: GCS_WGS_1984

Locators

What is the difference between the new locators and the classic locators?

There are two different sets of locators included in ArcGIS StreetMap Premium. The classic locators are the ones that have been included with StreetMap Premium over the last few years. (See the classic locator deprecation notice.) Classic locators are identified by the extensions *.loc and *.loc.xml for composite locators and by the extensions *.loc, *.loc.xml, and *.lox for individual locators. Classic locators are named after the type of address information contained within, such as point address, street address, street name, and postal, for example. The classic locators are supported for use in ArcGIS Desktop (both ArcMap and ArcGIS Pro) as well as ArcGIS Enterprise for publishing geocoding services. Visit System Requirements for the latest information on each release.

The new locators are a new style of locators similar to the ones used for the ArcGIS Online World Geocoding Service. However, since StreetMap Premium utilizes primarily HERE data for the source of address data, and the ArcGIS Online World Geocoding Service utilizes HERE data plus other vendors or public sources of information, some countries' geocoding results may vary. The new locators are identified by the extensions *.loc and *.loz. Instead of having a composite locator that references multiple individual locators, there is just a single new locator that contains the data for all of the multiple individual locators. When using these new locators, it is always highly recommended that you run the most recent releases of ArcGIS Pro and/or ArcGIS Enterprise. Visit System Requirements for the latest information on each release. Use of the new locators in ArcMap is not supported, except when published as a geocoding service through ArcGIS Enterprise.

What are the benefits of using the new locators?

StreetMap Premium includes a new set of locators that provide many benefits over the classic locators:

  • Smaller, more efficient locator file sizes that require less system resources like RAM;
  • Improved address matching logic to deal with poorly formatted addresses and spelling errors;
  • Geosearch and batch geocoding of points of interest, such as the White House, Golden Gate Bridge, or McDonald's;
  • Faster batch geocoding performance;
  • Ability to choose the Routing Location (the street centerline/entry point on the street) or the Address Location (the parcel or rooftop centroid) for batch geocoding results;
  • Ability to filter the batch geocoding results by specific geocoding match type, such as address types, postal, points of interest, and coordinates;
  • Enhanced support for street intersection geocoding that recognizes not just physical but logical intersections, such as underpasses/overpasses, cul-de-sacs, and roundabouts;
  • Enhanced support for matching house numbers that fall outside the existing street address house number range;
  • More control in reverse geocoding over the type of returned results (points of interest, postal, etc.) when the locator is published as a service; and
  • Multiple countries are contained in one regional locator file, so batch geocoding may be run in one or multiple countries.

What is an ArcGIS StreetMap Premium Locator Update?

An ArcGIS StreetMap Premium Locator Update is a quarterly release of a new style of locators similar to the ones used for the ArcGIS Online World Geocoding Service. However, since StreetMap Premium utilizes primarily HERE data for the source of address data, and the ArcGIS Online World Geocoding Service utilizes HERE data plus other vendors or public sources of information, some countries' geocoding results may vary. The Locator Updates are released on My Esri on a quarterly basis (Q1, Q2, Q3, and Q4) for all five StreetMap Premium regions (Asia Pacific, Europe, Latin America, Middle East and Africa, and North America). All existing StreetMap Premium customers have access to the ArcGIS StreetMap Premium Locator Updates through their My Esri accounts at no additional cost. Each release of the standard StreetMap Premium product, for example, ArcGIS StreetMap Premium Europe HERE 2018 Release 2, also contains the new locators for that region, but now existing StreetMap Premium customers will have access to these new locators four times per year for every region to refresh their geocoding, instead of just once or twice per year with the standard StreetMap Premium releases.

What is the coordinate system for the StreetMap Premium locators?

GCS_WGS_1984 is the projected coordinate system for all StreetMap Premium locators.

May I store the geocoded points and use them even after the license expires?

Yes, once you geocode your addresses, you may store the latitude-longitude coordinates in an ArcGIS database or an external database. The results are yours to keep, whether or not your license has expired. However, you may not resell the points or use them for any commercial (revenue-generating) purposes.

File geodatabase only

Why can't I see the detailed streets and use the network data?

Most often, users have not installed the license file they receive from Esri Customer Service. Installation of the license file (by double-clicking it or installing it with ArcGIS License Manager) is required to access the crucial components of the StreetMap Premium product. Refer to the quick-start guide included with each release for more information. If you still have problems using the data, contact Esri Support.

Why can't I use the network data?

The use of the network data requires a purchase of the Full Use (Map Display + Geocode + Route) license. If a user has licensed only the Map Display + Geocode option, the network data will not be enabled for use. In order to use the network data, you must upgrade your license to the Full Use product option by contacting Esri Customer service or your dedicated account manager or nearest Esri sales office. If you licensed the Full Use option, ensure that you've installed the license file you received from Esri Customer service in an email. Follow the instructions provided in the quick-start guide included with each release.

Why can't I edit, export, or uncompress the data?

StreetMap Premium is offered as a ready-to-use product that supports map display, geocoding, routing, and network analysis out of the box for use with ArcGIS. Esri uses street data from leading commercial data suppliers to build these products. Data suppliers and Esri require that its users not modify, uncompress, or export the data for use with non-Esri technology. See Technical Restrictions for more specific information.

May I use the data in the staging environment before using it in the production environment?

Yes, you may use the StreetMap Premium data in the staging environment provided that you either have an evaluation license or a production license of StreetMap Premium. If you acquire an evaluation license of the product, you may not use the data in production until you purchase an annual-term production license of StreetMap Premium.

May I use the data in a failover server environment in case my production environment goes down?

Yes, you may use the data on a failover server as well as in production, provided that both of these environments are not concurrently used in production if you only have one (1) production license of StreetMap Premium.

What is the coordinate system for the StreetMap Premium file geodatabase?

GCS_WGS_1984 Geographic Coordinate System using D_WGS_1984 datum is the projected coordinate system for file geodatabase format.

Mobile map package only

Why do I receive an "Extension has expired message" when I try to use my StreetMap Premium extension in ArcGIS Pro?

Most likely, your license has expired. For information on how to enable a StreetMap Premium extension in ArcGIS Pro, see Get started with a StreetMap Premium mobile map package in ArcGIS Pro help.

Does StreetMap Premium support the ArcGIS Pro concurrent use and single use licensing model?

StreetMap Premium maps can be used with concurrent use or single use licenses; however, they must be downloaded from ArcGIS Online using an account with a named user license.

What is the coordinate system for the StreetMap Premium mobile map packages?

WGS 1984 Web Mercator (Auxiliary Sphere) is the projected coordinate system for the mapping and routing data in the mobile map packages; however, GCS_WGS_1984 is the projected coordinate system for the locators in the mobile map packages.