Configure Water Utility Service Interruptions

Water Utility Service Interruptions can be used to inform customers and stakeholders about water service interruptions.

In this topic, you'll learn how to configure the Water Utility Service Interruptions solution to meet specific needs of your organization.

Configure Water Utility Service Interruptions Manager

The Water Utility Service Interruptions solution provides a manager application that is configured with what you need to manage your service interruptions. Adding your organization's water asset layers to the provided map can enhance the solution by providing additional awareness of existing assets. The steps below provide information about adding your organizations water feature layers to the following maps.

Note:

This workflow is optional and doesn't need to be completed to work with the solution.

1. Open the Water Utility Service Interruptions Manager map by clicking Open in Map Viewer.
2. Add your organizations water asset data to the map.

   Note:

   Consider configuring layer names and pop-ups to meet your organization's needs.

3. Click Save > Save to save the map.

Provision users

Included with Water Utility Service Interruptions is a group designed to help managers organize the members that are able to create and manage utility service interruptions.

To add members to the group, complete the following steps:

1. In a browser, sign in to your ArcGIS organization. Verify that you have privileges to manage member groups before continuing.
2. Click Groups at the top of the site.
3. Click the Water Utility Service Interruptions Manager Group to open the group details page.
4. On the Settings tab, edit and update the properties of the group, including access, sharing, properties, and group ownership.
5. Click the Overview tab and click Invite users.
6. Select the members you want to add and click Add to group.

Configure Water Utility Service Interruptions site

The Water Utility Service Interruptions solution includes the Water Utility Service Interruptions ArcGIS Hub site that your organization can configure with your branding and can use to share information about utility service interruptions with your customers and the public.

Update with organizational information

After deploying the Water Utility Service Interruptions solution, the Water Utility Service Interruptions site layout requires a few updates to fit your local context. Consider what information you already have and what you can most easily find.

To update the site with information from your organization, complete the following steps:

1. Verify that you are signed in to your ArcGIS organization and browse to the Water Utility Service Interruptions site.
2. Open the item page and click Configure App.
3. On the left, click the edit button to open the site editor.
4. Use the Customize panel to access Settings, Theme, Header, Layout, and Footer options.
5. Make the necessary changes and click Apply.
6. Click Save.
7. Click Publish Draft.

Share items with public

Layer views, maps, and apps included in the Water Utility Service Interruptions solution must be shared with everyone so they can be accessed by the public on the Water Utility Service Interruptions site. To share your service interruption items with everyone, use the guide below and complete the following steps:

1. Verify that you are signed in to your ArcGIS organization and browse to the Water Utility Service Interruptions folder.
2. Check the box next to each of the items below:

   Item	Name
   Feature Layer (hosted, view)	Water Utility Service Interruptions Public
   Web Map	Water Utility Service Interruptions Viewer
   Instant App	Water Utility Service Interruption Viewer
   Hub Site Application	Water Utility Service Interruptions

3. In the Share window, click Everyone (public) and click Save.
4. Click Update.