Prerequisites for Indoor Viewer

Available with the ArcGIS Indoors Maps extension.

Complete the following prerequisites before deploying Indoor Viewer:

  1. Curate data in ArcGIS Pro
  2. Prepare a map with pop-ups configured
  3. Identify kiosk locations
  4. Share a web map or scene from ArcGIS Pro to your ArcGIS organization
  5. Provide network or closest facility services
  6. Configure user access to services

Curate data in ArcGIS Pro

The first part of the process is preparing data to use for Viewer. The web map needs to contain several important layers and tables that the app uses to present a compelling indoor user experience. The layers in the map must conform to the ArcGIS Indoors Information Model and be authored in a way that's ready to use in Viewer.

Maps and scenes need to contain the following layers for use in Viewer:

  • Facilities (buildings)
  • Details
  • Units
  • Levels (floors)
  • Additional layers that contain features you want to include in your Viewer app (for example, features that users may want to find on a map such as bike racks or ATMs, features to use as landmarks in routable directions, or events)

If displaying space assignments from Space Planner, the occupants feature class and Areas table are required. The IndoorsConfig table is optional.

Learn more about preparing your data

Create a map with pop-ups configured

Viewer respects pop-ups that are configured in ArcGIS Pro before sharing the web map or web scene, or those configured in the Map Viewer in your ArcGIS organization.

You can select an individual item in the map or scene in Viewer, and information about that item will show in an info panel. Viewer uses pop-ups to determine what displays in the info panel for a selected item. Pop-ups are a convenient way to present information about any feature in your Indoors map or scene.

Learn more about preparing a map for Viewer in ArcGIS Pro or configuring pop-ups in ArcGIS Online.

Identify kiosk locations

When deploying kiosk mode, consider mapping out your kiosk locations. The location information can be used to help you determine if your organization requires a unique map or scene services in your ArcGIS organization for each of the kiosks. This also allows you to configure kiosks with location-specific information to ensure a consistent user experience.

Share services

Provide network or closest facility

ArcGIS Online does not directly support sharing network or closest facility services. However, there are options to use network analyst services hosted outside your ArcGIS Indoors organization. These options include direct links to publicly available network and closest facility services, and cross-organizational collaboration to network services that might be hosted in an internal network.


Use of network analyst services in ArcGIS Online requires access to an ArcGIS Enterprise portal licensed for Indoors.

Learn more about sharing route and closest facility web layers

Learn more about Enterprise and ArcGIS Online collaboration

Learn more about Esri Managed Cloud Services

Configure user access to services

User access to Viewer is controlled by the sharing permissions on the app’s services. You can share the services that the app uses from ArcGIS Online to anyone who needs to use the app . If the services are not shared with everyone, the app will ask people to sign in with their ArcGIS organization credentials, and they will not be able to use the app until they do. If all services are shared with everyone, anyone can use the app without signing in. Additionally, Viewer uses the default print service set in the ArcGIS organization.


You need to license Viewer for your ArcGIS organization in ArcGIS Online.

To share Viewer with everyone, ensure that anonymous access is enabled for your ArcGIS organization.

Additional configuration for kiosk mode

Access to the services for kiosk mode is configured in your ArcGIS organization. Depending on how you want to share the services from ArcGIS Online, you can configure a single service to share across all kiosks or individual services for each of the kiosks in your deployment. If you don't want to force the kiosk users to sign in, you can share the services kiosk mode uses with everyone. If the services are not shared with everyone, users will be required to sign in with their ArcGIS organization credentials to access kiosk mode.

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