Use Special Event Operations—ArcGIS Solutions

Special Event Operations can be used to develop event operational maps for police and fire agencies and increase situational awareness during special events.

In this topic, you will learn how to use the solution by assuming the role of a user and performing the following workflows.

Note:

Use your organization's data or configured apps to follow these workflows.

Inventory special events

When the public gathers together at special events, police and fire departments plan operations to ensure safety and protect attendees from threats and hazards. In these agencies, event coordinators are specifically tasked with creating and staffing operational plans for each event. As public safety event coordinators become aware of events that their agency must support, they maintain an authoritative list of events and the current planning status of each event.

Create a special event

When a public safety event coordinator is notified of an upcoming event, they will need to begin the operational planning process by adding the event to the list of events being supported.

In this workflow, you'll assume the role of a public safety event coordinator who needs to begin your operational planning process for a special event.

In a browser, sign in to your ArcGIS organization and browse to the Event Operations Planner app.
The Manage events app page appears. To view help information for this page, click the Help button next to Create new event.
In the Create new event section, click on the Special Event feature, and then click to place on the map.
You may optionally zoom the map using the zoom buttons on the map, your mouse wheel, or you can enter an address into the search bar to zoom to the address location.
A special events form appears.
Complete the fields marked as required (asterisk) and any optional fields.
The Event Status field is used to document the overall status of the event. By default, this field should be set to Event Active, and when an event is over, the field should be set to Event Completed. The Operations Map Status field is used to track the status of the operational event map. While the operational map for an event is planned, set this field to In Progress. When the map is complete, set the field to Complete. If the map is for internal use only and should not be shared with the public, set the field to Complete- Not for Public Release.

The Event Status field is used to document the overall status of the event. By default, this field should be set to Event Active, and when an event is over, the field should be set to Event Completed. The Operations Map Status field is used to track the status of the operational event map. While the operational map for an event is planned, set this field to In Progress. When the map is complete, set the field to Complete. If the map is for internal use only and should not be shared with the public, set the field to Complete- Not for Public Release.

When complete, click Create.

Edit an existing event

During the run up to an event, a public safety event coordinator may need to update details about the event. When event planning is complete, a public safety event coordinator will need to update its event status to share it with operational staff. Likewise, when an event is over, a public safety event coordinator will need to edit the event to mark it as completed.

In this workflow, you'll assume the role of a public safety event coordinator who needs to update the status.

In a browser, browse to the Event Operations Planner app.
The Edit upcoming events list displays all upcoming special events entered into the app. Events can be sorted by date, filtered by operational map status, and individual events can be found by using the search bar. Events can also be exported as a csv.
Click an event from the Edit upcoming events list.
The map zooms to the location of the event and activates the event in the edit widget.
Use the Edit feature widget to update any fields in the event record.
To remove an event from the list, set the Event Status field to Event Completed.
When the Event Status field is set to Event Completed, the event will no longer appear on any app, but can be used in the Reuse Event Maps tool to copy the operational plan from a past event for an upcoming event.
To make an event available in Event Operations Maps, the app used to share operations maps with public safety event staff, set the Operations Map Status field to Complete or Complete- Not for Public Release. To make an event available in the Special Event Maps, the app used to share event maps with the public, the Operations Map Status field must be set to Complete.
When complete, click Update.

Create operations map

To facilitate coordination among public safety event staff, public safety event coordinators prepare an operations map that defines the locations of resources, assets, and areas that will be used as part of the event. As the planning process transitions to event-day operations, interactive editing of map features enables a public safety event coordinator with the ability to adjust the placement of resources on the fly as conditions require and to share those changes with event staff.

Create and update event staffing posts

To protect attendees of special events, police, fire, and EMS staff are assigned duties and work locations as part of an operational plan. Public safety event coordinators are responsible for identifying the staff who will work the event, when they will work, the type of duties they will perform, and where they will perform them. During an event, public safety event coordinators may be responsible for checking staff in and out from their assigned posts and updating any changes to staff working the event, using the Event Operations Planner app

In this workflow, you'll continue the role of a public safety event coordinator as you create and update the locations of staffing posts used as part of a special event operational map.

In a browser, verify that you are signed in to your ArcGIS organization, and then browse to the Event Operations Planner app.
Click Edit Maps, select the event from the drop down list that you want to make an operational map for, then click Edit Operations Map.
You must create a special event using the Manage events page before editing an operational map. If you do not select an event and click Edit Operations Map, any features created will be assigned to the incorrect event.
From the editor widget, under Create features, click Event Staffing, then click on the map to place the location.
An Event Staffing form appears in the Editor widget.
Enter a Unit ID value for this staff resource. The Unit ID is a required field, must be unique per event, and should correspond to the identifier used for radio communications with this resource.
If you encounter an Edits could not be saved: Cannot insert duplicate key row... error when attempting to create a record, it is because the unit id created is not unique for this event. Review the unit ids previously provided to staff and enter an alternate unit id.
The Unit location field will automatically populate if the feature has been placed on a road or other point of interest. If no value is automatically populated, or you do not wish to use the automatically generated value, click the Override location radio button to disable the automatic calculation and enter in a value of your choosing.
Enter a Unit type field to describe the type of resource that will be assigned to this location. This field controls symbology for the layer. Once you select a value, the symbol used by this feature will automatically change. Unit type is a required field.
This field is controlled by a domain that can be configured in the Event Staffing layer item to meet your organizational needs. When new domain values are added, symbology can be updated from the Visualization tab of the item page to reflect the added values.
If your operational plan spans multiple shifts and/or days, use the Unit shift field to capture the shift this staff resource is assigned to. When using this field apply a standardized structure to text entered into this field to ensure consistency when users use this field for filtering the map. For example, a multi-day and shift event could use a structure of MM/DD/YY-Shift, like 10/20/24-Day or 10/20/24-Night.
Complete all other optional fields in the Unit information and Staffing sections of the form as necessary.
To ensure data entry consistency, your organization may wish to add or modify domains to a number of fields in the Event Staffing layer, including Unit squad, Unit radio channel, Rank, Pay rate, and Regular duty assignment.
Open the Details section of the form. Each staffing feature is stamped with the Event ID to which it is associated, and, in the Unique ID field, a unique ID is calculated for this event which combines the unit ID of the resource with the event ID. This unique id allows you to reuse unit IDs each event- they must only be unique for a specific event.
When editing is complete, click Create.
To view a list of all existing staffing features you have created for the event, click the Lists icon from the widget pane, then click Staffing to view the Event staffing list widget.
Use the search, sorting, and filtering tools on the list widget to focus the list as required. To update an event staffing feature, click a record from the list.
Staffing features can also be edited by clicking on them from the map.
During an event, a coordinator may be responsible for communicating with staff via radio that they have arrived at their assigned post location, or if they are on break, that they are not currently staffing a post. To mark a staffing resource as on or off post, select a drop-down value from the Location Status field and then click Update.
The label at the staffing location will adjust to reflect the assigned post status.
When editing is complete, click Update.

Create event assets, lines, and areas

In addition to planning staffing posts, public safety event coordinators may also be tasked with mapping the assets, lines, and areas of a special event. In some cases, these features will be related to police and fire operations, but in other cases may just be general objects associated with the event that provide important context for wayfinding and situational awareness. For example, the locations of stages, grandstands, AEDs, or the names and locations of specific vendors or concession booths.

In this workflow, you'll continue the role of a public safety event coordinator to create and update event assets, lines, and areas for operational mapping and context..

In a browser, browse to the Event Operations Planner app.
Click Edit Maps, select the event from the drop-down list that you want to make an operational map for, then click Edit Operations Map.
From the editor widget, under Create features, click Event Assets, then click on the map to place the location.
An Event Assets form appears in the Editor widget.
Select a value from the Type field. This field controls the symbology for the layer. Complete any other optional fields as necessary.
Open the Details group. Within the group there are two automatically calculated fields, Event ID and Asset ID. The Event ID field automatically copies the ID of the event to which the asset is associated, and the asset ID field is a unique ID generated by auto numbering each created feature by type. For example, the first ATM created receives an asset ID of ATM 1, the second of ATM 2, etc. The Asset ID field can then be used to assist with addressing and wayfinding in an event with several unique event assets.
When editing is complete, click Create.
To view a list of all the plan features you have created for the event, click the Lists icon from the widget pane, then click the Event features icon at the top of the pane. Immediately below, click the Event assets icon to view the Event assets list widget.
Within the Event features tab of the Lists widget, there are three list sub-widgets- event assets, event lines, and event areas. Use the corresponding icons to toggle between the lists.
Use the search, sorting, and filtering tools on the list widget to focus the list as necessary. To update an event asset, click a record from the list.
Event assets can also be edited by clicking on them from the map.
When edits to the asset are complete, click Update.
Like the Event Assets layer, the Event Lines and Event Areas layers have fields that automatically calculate the event id and a unique id for each feature. Additionally, these layer have their own automatically calculated fields that are specific to each layer. In the Event Lines form, if an event type of "Fencing" is selected four new fields appear that can assist you with projecting the number of fencing units (and approximate cost) required based on the length of the fencing line drawn.
In the details section of the Event Areas form, within the Details group, the Crowd capacity in area field automatically calculates crowd capacity measurement based on the area of the polygon drawn. The calculation uses the Jacobs method for crowd estimation.

Create road closures, blocks, and detours

When building an operational plan for a special event, public safety event coordinators are often responsible for determining which road, if any, need to be closed for an event. Public safety event coordinators can use the Event Operations Planner app to make these updates.

In this workflow, you'll continue the role of a public safety event coordinator that will create and update event road closures, blocks, and detours in support of operational mapping.

Note:

The RoadClosures layer used in this solution is shared with the Road Closures solution. Learn more about the Road Closures solution.

In a browser, browse to the Event Operations Planner app.
Click Edit Maps, select the event from the drop-down list that you want to make an operational map for, then click Edit Operations Map.
From the editor widget, under Create features and Closures, click Both Directions, then click on the map to start your road closure line. Click to add additional vertices to your line. When finished, double-click to complete the road closure line.
The Closure form appears in the Editor widget.
The Street Name field will automatically populate if the feature has been placed on a road or other point of interest. If no value is automatically populated, or you do not wish to use the automatically generated value, click the Override Street Name button to disable the automatic calculation and enter in a value of your choosing.
Complete the required fields and optional fields as necessary.
Open the Additional Details group. Within the group an automatically calculated field, Event ID, copies the ID of the event to which the closure is associated. This field is used by solution apps to support group filtering of all map layers by event.
When editing is complete, click Create.
To view a list of all the road closures you have created for the event, click the Lists icon from the widget pane, then click the Road closures icon at the top of the pane. Immediately below, click the Closures icon to view the Road closures list widget.
Within the Closures tab of the List widget, there are three list sub-widgets- Closures, Blocks, and Detours. Use the corresponding icons to toggle between the lists.
Use the search, sorting, and filtering tools on the list widget to focus the list as necessary. To update a road closure, click a record from the list.
Road closures can also be edited by clicking on them from the map.
When edits to the road closure are complete, click Update.
Like the Event Assets layer, the Road Blocks and Road Detours layers have fields that automatically calculate the Event ID.

View statistics and download records

When public safety event coordinators plan for a special event, they juggle a wide range of logistical issues. On the staffing front, coordinators often develop plans that span multiple shifts across multiple days, must balance on-duty vs overtime resources, ensure adequate supervision across the chain of command, and adjust to fluctuating budgets. Coordinators are also often asked by various stakeholders to provide summary information and/or detailed lists of various elements of an event.

To support these administrative needs, the Stats and downloads pane of the Event Operations Planner displays a variety of common summary counts of the layers used in the app. Each summary count includes drill-down capability to view individual records and can also be used to export .CSV files for sharing with stakeholders.

In this workflow, you'll continue the role of a public safety event coordinator exploring statistics and exporting a .CSV file to share with stakeholders.

In a browser, browse to the Event Operations Planner app.
Click Edit Maps, select the event from the drop-down list that you want to make an operational map for, then click Edit Operations Map.
You must create a special event using the Manage events page before editing an operational map. If you do not select an event and click Edit Operations Map, any features created will be assigned to the incorrect event.
On the widget bar, select Stats and downloads to open the tool pane.
The pane opens to display a series of rows representing various grouping counts of layers in the map. The total number of rows displayed will depend upon the layers within the map you have data for. The number displayed in the row indicates the count of records in that group. For example, the number displayed in the Staffing by shift row indicates the total number of staff features created for this event.
Click Staffing by shift A series of nested rows opens, displaying staffing counts for each shift.
Click a shift. A second level of nested rows displays counts by type of staffing resource. Click one of the second level rows to view the unit ids of the event staff that represent that group. When you do, the map will zoom to the location of that staff resource, and the editor widget will open to update that resource if necessary.
All of the main rows follow this same pattern, where nested counts are displayed by various groupings and ultimately lead to the individual records within a group. For the Event Staffing layer, the main grouping rows include Staffing by shift (and type), Staffing by pay rate (and duty status), and Staffing by rank. Event assets, areas, and lines are grouped by type. Road closures, detours, and blocks have no nested grouping.
To download records from any row, click the Export icon after the row label to download a .CSV file.

Note:

If you have created fencing using the event lines layer, an additional row will appear named Fencing. This row summarizes three values specifically for fencing- Total units required, Total length required, and Total cost, that are automatically calculated based on values entered when creating the fence feature. When the coordinator creates the fence feature using the Editor widget, they can enter a value in details section to populate the length per unit and cost per unit fields. Length per unit indicates (in map units) how long each section of fencing you are using is. For example, a standard roll of plastic fencing might cover 100 feet. Cost per unit indicates how much a single unit of fencing costs. With these two values plus the geometric length of the line, the app automatically calculates the total number of fencing units required and the total cost of those units. In the Stats and downloads pane, the row displaying this information summarizes the total cost and total number of units required for all fencing features created in the operations map.

Reuse operations map from prior event

Many special events occur on an annual or cyclical basis. When public safety event coordinators plan these events, they often seek to reuse the operational map from the prior year as a starting point for the current year map. The Event Operations Planner app includes a web tool, Reuse Event Maps, that can be used to clone the operations map of a completed event for use in a current special event operations map.

In this workflow, you'll continue the role of a public safety event coordinator reusing an operations map from a prior event.

In a browser, browse to the Event Operations Planner app.
Click Edit Maps, select the event from the drop-down list that you want to make an operational map for, then click Edit Operations Map.
You must create a special event using the Manage events page before editing an operational map. If you do not select an event and click Edit Operations Map, any features created will be assigned to the incorrect event.
On the widget bar, select Reuse Event Map to open the tool pane.
From the drop-down list, select a completed event you want to copy.
In order for an event to appear in the drop-down, its Event Status field must be set to Event Completed.
Copy the prior event ID displayed and paste it into the Prior Event ID parameter at the bottom of the pane.
The Event ID field combines the name and start date of an event to create a unique ID for each special event.
Copy the current event ID displayed and paste it into the Current Event ID parameter at the bottom of the pane.
Click Run.
The web tool may take a minute or more to run. When complete, all features used in the operations map of the prior event will be cloned, given the event ID value of the current event, and will be displayed on the map. This tool should be run before beginning an operational map for an event. If you have added features for an event before running the tool, those features will be deleted when the web tool runs.

Batch load event staff

In larger events it can be cumbersome for public safety event coordinators to manually enter personnel into the Event Operations Planner app. To improve efficiency, coordinators need to be able to create a simple spreadsheet of personnel and load it into the map. Once on the map, public safety event coordinators can place personnel at the desired location.

The Batch Load Event Staff web tool in the Event Operations Planner app can be used for this purpose. Public safety event coordinators can use the Batch Load Event Staff Template, a spreadsheet included with the solution, to enter their personnel information.

In this workflow, you'll continue the role of a public safety event coordinator updating and loading event staff from the Batch Load Event Staff Template spreadsheet.

In a browser, browse to the Event Operations Planner app.
Click Edit Maps, select the event from the drop-down list that you want to make an operational map for, then click Edit Operations Map.
You must create a special event using the Manage events page before editing an operational map. If you do not select an event and click Edit Operations Map, any features created will be assigned to the incorrect event.
On the widget bar, select the Batch Load Staffing icon to open the tool pane.
On the tool pane, click the link button to open the Batch Load Event Staff Template spreadsheet.

The Batch Load Event Staff Template item page appears in a new browser tab.

Click download.
The spreadsheet is downloaded to your Downloads folder. Navigate to the folder and open the spreadsheet.
The Batch Load Event Staff Template spreadsheet includes three tabs. Use the first tab, Staff List, to enter information about your event staff. The fields in this spreadsheet correspond to the fields in the Event Staffing layer used in the solution. The second tab, Data Dictionary, provides guidance to the type of data that should be entered into each field and whether or not the field is required by the solution. The third tab, Drop-downs, is used to capture valid values with spreadsheet fields that have pre-configured drop-downs. These drop-down values correspond to domain values within the Event Staffing layer. If changes are made to domain values within the Event Staffing layer, adjust these values accordingly.
Enter your event staffing information using the provided fields. Use drop-down values where appropriate to ensure consistency with the domain values used in the Event Staffing layer. When complete, save your spreadsheet.
From the Batch Load Event Staff Template item page, click Update Data. Drag and drop your spreadsheet onto the window and click Next.
The spreadsheet is uploaded and updates the item page.
Return to the Event Operations Planner app, and the Batch load event staff pane.
Copy the event ID of the selected event displayed in the step 4 of the pane and paste it into the Event ID parameter, then click Run. Give the tool a minute or more to complete.
The web tool will look at the unit ID value of each record in the spreadsheet. Any unit ID that is not already in the Event Staffing layer for this event will be added to the map as a feature. If you want the records in the spreadsheet to overwrite any pre-existing features in your map, click the Overwrite Existing Staffing box.
Once complete, you will see new features appended immediately to the left of the location of the special event in rows of 10. To move a feature into its actual post position, from the Editor widget click Select, then click the feature, and then click and drag the feature to its final map location. Repeat until all appended features have been placed in their desired position.

Create event map for ArcGIS Mission

For organizations that use ArcGIS Mission for event day location tracking and field collaboration, a public safety event coordinator can use the Create Mission Map tool in the Event Operations Planner app to create a filtered web map for importing into a new mission.

The layers used by the solution (SpecialEvents, EventPlans, EventStaffing, RoadClosures), store features for all special events. To display a particular event, solution apps filter all map layers by the Event ID of the event. In order to use these layers with ArcGIS Mission or ArcGIS FieldMaps, the apps require a ready-to-use, pre-filtered web map. Create Mission Map is a web tool that can be run from within the Event Operations Planner app, and for any Event ID provided, the tool will generate a new web map where all layers are filtered for the selected event. Once created, the web map can be imported into ArcGIS Mission Manager as a mission is being created, and can then be used by all users participating within the mission.

In this workflow, you'll continue the role of a public safety event coordinator creating an ArcGIS Mission map.

In a browser, browse to the Event Operations Planner app.
Click Edit Maps, select the event from the drop-down list that you want to make an operational map for, then click Edit Operations Map.
You must create a special event using the Manage events page before editing an operational map. If you do not select an event and click Edit Operations Map, any features created will be assigned to the incorrect event.
On the widget bar, select the Create Mission Map icon to open the tool pane.
Copy the event ID displayed and paste it into the Prior Event ID parameter at the bottom of the pane.
Click Run.
The web tool may take a minute or more to run. When complete, the output web map can be found in the Content tab of your organizational portal.
Navigate to the Content tab of your organizational portal. The output web map will appear in your home folder, and the name of the web map will be the Event ID of the special event.
Open the web map, zoom your desired map extent for the event, and save the web map.

Create hard copy staffing report

In some cases, a public safety event coordinator will need a hard copy staffing report to share with operational staff or to incorporate into an incident action plan. The Event Operations Planner app includes the ability to generate a hard copy staffing report as a PDF or Microsoft Word document.

Note:

This capability uses the ArcGIS Survey123 report service which consumes credits. Learn more about using and updating the report to meet your organizational needs.

In this workflow, you'll continue in the role of a public safety event coordinator and generate a hard copy staffing report as a PDF or Microsoft Word document.

In a browser, browse to the Event Operations Planner app.
Click Edit Maps, select the event from the drop-down list that you want to make an operational map for, then click Edit Operations Map.
You must create a special event using the Manage events page before editing an operational map. If you do not select an event and click Edit Operations Map, any features created will be assigned to the incorrect event.
On the widget bar, select the Reports icon to open the tool pane.
In the Report name field, type a name for your report, choose a folder location to save the report to, and choose whether you want a Microsoft Word document or a PDF.
Before running the report, click Show credits to view how many credits will be consumed.
Click Generate.
Once completed, the Recent reports window appears displaying the last 10 reports run, and your report will automatically be downloaded to your computer. The report will also be saved as an item in the content folder you selected in step 3. The Recent reports window can also be used to download or delete any prior report.

Note:

The workflow above uses the Event Operations Planner app in desktop mode. When viewing the app on a mobile device, the interface changes slightly. In addition, the mobile version of the app has a limited scope of functionality. While editing of all layers is supported, web tools are not supported on the mobile version of the app, and only event staff are available as a list.

Monitor event operations

During a special event, public safety event staff consult the operational map to maintain situational awareness, validate radio communications, and perform wayfinding to other event personnel and event features. Additionally, public safety event staff need to be aware of traffic and weather so they can take action if conditions impact the event.

In this workflow, you will assume the role of a member of the public safety event staff who needs to monitor a current operational map from the command post and on the go.

In a browser, sign in to your ArcGIS organization and browse to the Event Operations Maps app.
Select the event you want to view from the drop-down list then click View.
In order for an event to appear in the drop-down list of this app, the Operations Map Status field must be set to Complete or Complete-Not For Public Release.
The operational map appears. The Event map layers pane opens from the widget bar. To provide context to the operational map, turn on layers from the ArcGIS Living Atlas like the World Traffic Service, USA Radar, and USA Weather Watches and Warnings.
On the widget bar, click the Staffing icon to view a lists of event staff. Next, click the corresponding icons to view Event Features and Road Closures.
To find features of interest, each list includes a search bar and filters. Within the Event Features widget there are three list sub-widgets- Event assets, Event areas, and Event lines. Within the Road Closures widget there are also three list sub-widgets- Road closures, Road blocks, and Road detours. Use the corresponding icons to toggle between the lists.
On the widget bar, click the Event stats and data downloads icon.
The pane opens to display a series of rows representing various grouping counts of layers in the map. The total number of rows displayed will depend upon the layers within the map you have data for. The number displayed in the row indicates the count of records in that group. For example, the number displayed in the Event Staffing by shift row indicates the total number of staff features created for this event.
Click Staffing by shift. A series of nested rows opens, displaying staffing counts for each shift.
Click a shift. A second level of nested rows displays counts by type of staffing resource. Click one of the second-level rows to view the unit IDs of the event staff that represent that group. When you do, the map will zoom to the location of that staff resource.
All of the main rows follow this same pattern, where nested counts are displayed by various groupings and ultimately lead to the individual records within a group. For the Event Staffing layer, the main grouping rows include Staffing by shift (and type), Staffing by pay rate (and duty status), and Staffing by rank. Event assets, areas, and lines are grouped by type. Road closures, detours, and blocks have no nested grouping.
To download records from any row, click the Export icon after the row label to download a .CSV file.
On the widget bar, click the Weather and Traffic icon. Click Update results to view counts of traffic incidents and weather watches and warnings within the current map extent.
If the Weather and traffic widget displays no results, zoom out your map extent and click Update results again.
On the header of the app, the search bar can be used to search across all layers in the operational map to quickly and easily find the locations of any feature within the map.

Note:

This workflow is described using the Event Operations Maps app in desktop mode. When viewing the app on a mobile device, the interface changes slightly. In addition, the mobile version of the app has a more limited scope of functionality and only event staff are available as a list.

Share event maps with the public

Once an event map has been planned, public safety event coordinators may want to share non-sensitive elements of the map with the public. Information like road closures and detours, event assets, parking restrictions, and event areas can help event attendees plan their time at the event, find locations of interest, and streamline access in and out of the event.

In this workflow, you will assume the role of a member of the public who wants to view a map of an upcoming special event.

In a browser, sign in to your ArcGIS organization and browse to the Special Event Maps app.
Select the event you want to view from the drop-down list then click View Map.
In order for an event to appear in the drop-down list of this app, the Operations Map Status field of the event must be set to Complete.
The app opens to display an event map and details about the event. The map excludes operationally sensitive features and event staffing posts. To adjust which features are displayed on the map, update the filters used in the EventPlans_public and RoadClosures_events layers.
On the widget bar, click the Event Features icon to view lists of event assets, lines, and areas. Use the corresponding sub-icons to toggle between the lists. Next, click the Road Closures icon to view lists of road closures and detours. Use the corresponding sub-icons to toggle between the lists. Each list can be searched, and if applicable, filtered.
Click a record on a list to zoom the map to its location and view a pop-up.
To view help information for the app, click the Help button on the header bar.
To view maps for a different event, click the Change Event button on the header bar.

Note:

This workflow is described using the Special Event Maps app in desktop mode. When viewing the app on a mobile device, the interface changes slightly. In addition, the mobile version of the app has a more limited scope of functionality.

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