Add a supporting team

A supporting team is a team that enables you to share content, such as a survey or page, privately with specific people to view or edit. For more information, see the Frequently asked questions for supporting teams.

Create a supporting team

Core team members can create supporting teams with view access, but only administrators and initiative managers can create supporting teams with edit access.

  1. Open an initiative site in edit mode.
  2. On the Initiative drop-down menu, click Teams.
  3. In the upper right corner of the Teams page, click New and choose a supporting team type.

    If the option to create a supporting team with edit access is unavailable to you, you do not have the administrative privilege to create groups with the update capability assigned to your role.

  4. On the Team Details page, optionally click Browse for Image to add an image.

    Adding an image to a supporting team can make it easier to browse for the correct team in an initiative's list of teams. The image also appears on the team profile.

  5. Enter a name in the Team Name text box and provide a brief summary.

    The summary is available on the team profile. Consider using this space to add instructions on what tasks you want team members to accomplish.

  6. Click Save.

    When you add a supporting team to an initiative, you are adding a view group called Initiative-Name Supporting Team to ArcGIS Online. You can now add members to the team. See Add members to a team for more information.

Add an existing supporting team

You can add another initiative's supporting team to your initiative. Members of the supporting team you add must be able to view your initiative site to access the team profile from the site. Ensure that the site is shared to the group with view access. For more information see Give view access.

  1. On the Initiative (second) drop-down menu, click Teams.
  2. Click the Add Existing Supporting Team button Add existing supporting team.

Set team profile visibility

Supporting team managers and team members can visit their team profile to view the team's content and complete tasks, such as sharing their own content with the group. An initiative manager or core team member must provide a link to the team profile on the website to which the team is assigned. They can do this by adding a button link to the team profile and setting row visibility where the button is to the supporting team group only.


Initiative managers and core team members can view the team profile by opening the site in edit mode and clicking Teams in the site's drop-down menu. Selecting the team from the list will open the team profile. They can use the URL when creating a button as an access point on the site's layout for other team members.

To access the button, supporting team members must also have access to view the site. For supporting teams with view access, initiative managers or core team members can set the site's visibility to the supporting team. To give team members of supporting teams with edit access the ability to see the site, you must create a new supporting team with view access and add the same members to the group. Then, share the site with the view access group only, so that the members can access their team profile from the site. This will not grant edit access to the site, even though the members belong to a supporting team with edit access, because the site item is not shared with the edit version of the team.

Share content with a supporting team

Supporting team managers and members can share content with a supporting team, based on the team settings in the next section, by following these steps.


If you are a supporting team member or group manager who does not belong to the core team, you must have view access to the site to access your team's profile. For more information, see Give view access.

  1. Navigate to the team profile; see section above.
  2. Click the Add Content button.

Manage which team members can contribute content

Team managers can modify which set of team members can share content with the team, either All group members or Group owner and managers.

  1. Navigate to the team profile. See Set team profile visibility.
  2. Click the Edit button Edit.
  3. Select Edit Team Profile.

Assign a group manager

Team owners can elevate a member's role to group manager, so that they can add or remove new members.

  1. Open a team in edit mode.
  2. Select one or more members from the list and click Change Roles.
  3. Select Manager. The role change is in effect when the member signs in.

Message supporting team members

Team owners and managers can send emails to supporting team members. Emails are sent from with the first name and last name associated with the team member's account ( First Name Last Name).

  1. Open the initiative site in edit mode.
  2. On the Initiative (second) drop-down menu and choose Teams.
  3. From the list, click the supporting team's name to open it.
  4. Confirm that everyone to whom you want to send an email is a member of the team.
  5. Click the Message All button Message All.

    To select recipients individually, check the check box next to each member's name and click Message in the lower right corner of the page.

  6. Add text in the Subject line and Body field.

    To share external links in the body of your email, the link must be registered to ArcGIS Hub by an administrator. See Register external links sent in emails.

  7. Click Send Message.