Add a supporting team

A supporting team is a team that enables you to share content, such as a survey or page, privately with specific people to view or edit. or more information, see the Frequently asked questions for supporting teams.

Create a supporting team

Core team members can create supporting teams with view access, but only administrators and initiative managers can create supporting teams with edit access.

  1. Open and initiative site in edit mode.
  2. On the initiative dropdown menu, click Teams.
  3. In the upper right corner of the Teams page, click New and choose a supporting team type.

    If the option to create a supporting team with edit access is unavailable to you, you do not have the administrative privilege to create groups with the update capability assigned to your role.

  4. On the Team Details page, optionally click Browse for Image to add an image.

    Adding an image to a supporting team can make it easier to browse for the right team in an initiative's list of teams. The image also appears on the team profile.

  5. Enter a name in the Team Name text box and provide a brief summary.

    The summary is available on the team profile. Consider using this space to add instructions on what tasks you'd like team members to accomplish.

  6. Click Save.

    When you add a supporting team to an initiative, you are adding a view group called Initiative-Name Supporting Team to ArcGIS Online.

Add an existing supporting team

You can add another initiative's supporting team to your initiative. Members of the supporting team you add must be able to view your initiative site in order to access the team profile from the your the site.

  1. Sign in to ArcGIS Hub.
  2. On Overview, click Manage on the initiatives card.
  3. Find the initiative to which you want to add a supporting team and click the initiative's title to open it.
  4. On the second drop-down menu, click Teams.
  5. Click the add existing team button add existing team

Add someone to a supporting team

Team owners and group managers can add an employee or community member to a supporting team.

  1. Open the supporting team to which you want to add someone.
  2. On the left side of the page, click the Add Members button.
  3. Choose one of the following filters to view a list of people who can be added:
    • My Organization—Colleagues and staff who belong to the employee organization.
    • My Community—Members of your hub who joined with a community account. Community members can include stakeholders who aren't members of your organization who were invited to join your hub using a community account. Community members can also be any member of the public who has created a community account.

      If you can't find who you're looking for, they may not be a part of your hub yet. If the person is an employee or colleague, an administrator must add them to the employee organization. If they're outside of your organization, they must either create a community account or be invited to the community organization.

  4. Select the people to add to the team and click Add.

    If you don't have the Assign Members privileges, the people you add are not added to the team automatically. They must accept their team invitation through email before they appear as members of a supporting team. See Configure roles and privileges for ArcGIS Hub for more information.

Share content with a supporting team

Team owners and core team members can share content with a supporting team by following these steps.


If you are supporting team member or group manager who does not belong to the core team, you must have access to your team's profile. On the team profile, click pencil button on the side of the team's profile. You must be signed in. Then click Content and use the add content button add existing content to select an item that you've already uploaded or created in ArcGIS Online.

  1. Open the initiative site in edit mode.
  2. Click the second drop-down menu and choose Teams.
  3. From the list, click on the supporting team's name to open it.
  4. Click the third drop-down menu and choose Content.
  5. Click the add existing content button add existing content.

Assign a group manager

Team owners can elevate a member's role to group manager, so that they can add or remove new members.

  1. Open a team in edit mode.
  2. Select one or more members from the list and click Change Roles.
  3. Select Manager. The role change is in effect when the member signs in.

Set team profile visibility

Supporting team managers and team members can visit their team profile to view the team's content and complete tasks, like sharing their own content with the group. An initiative manager or core team member must provide a link to the team profile on the website to which the team is assigned. They can do this by adding a button link to the team profile and setting row visibility where the button is to the supporting team group only.


Initiative managers and core team members can view the team profile by opening the site in edit mode and clicking Teams in the site's dropdown menu. Selecting the team from the list will open the team profile. They can use the URL when creating a button as an access point on the site's layout for other team members.

To access the button, supporting team members must also have access to view the site. For supporting teams with view access, initiative managers or core team members can set the site's visibility to the supporting team. To give team members of supporting teams with edit access the ability to see the site, you must create a new supporting team with view access and add the same members to the group. Then, share the site with the view access group only, so that the members can access their team profile from the site. This will not grant edit access to the site, even though the members belong to a supporting team with edit access, because the site item is not shared with the edit version of the team.

Message supporting team members

Team owners and managers can send messages through ArcGIS to supporting team members via email. Emails are sent from with the first name and last name associated with the team member's account ( First Name Last Name).

  1. Open the initiative site in edit mode.
  2. Click the second drop-down menu and choose Teams.
  3. From the list, click on the supporting team's name to open it.
  4. Confirm that everyone to whom you want to send an email is a member of the team.
  5. Click the message all button Message All.

    To select recipients individually, click the checkbox next to each member's name and click Message in the bottom-right corner of the page.

  6. Add text in the Subject line and Body field.

    To share external links in the body of your email, the link must be registered to ArcGIS Hub by an administrator. See Register external links sent in emails.

  7. Click Send Message.