Manage licenses

As an administrator or member with licensing privileges, you use ArcGIS Online to specify which members have licenses for Esri premium apps such as ArcGIS Pro, Navigator for ArcGIS, AppStudio for ArcGIS Standard, Drone2Map for ArcGIS, Esri Business Analyst web app, Esri Community Analyst, GeoPlanner for ArcGIS, and other apps sold through ArcGIS Marketplace that use a per-member license type.

You can view license details, configure licenses for one member, and configure licenses for multiple members. ArcGIS Pro has additional workflows for assigning a software level and extensions for specialized tools.

View license details

The licensing page includes details about the products provisioned to your organization, a member table, and tools to configure licenses.

  1. Verify that you are signed in as an administrator of your organization or member with licensing privileges.
  2. Click My Organization at the top of the site and click Manage Licenses.
  3. Click the ArcGIS Pro tab or the Additional Products tab, depending which product you want to provision.

For ArcGIS Pro, you see the total numbers for all levels of ArcGIS Pro and the number of available ArcGIS Pro levels and extension licenses for you to assign to members. (You may need to scroll to see the full set of extensions available to your organization.) You also see which licenses have been configured for which members, the last time they used ArcGIS Pro, and whether they have checked out a license. You can search the members and filter the licenses.

For Additional Products, you see the products your organization has been provisioned for and, for each of those products, the total number of licenses and number of licenses available for you to assign to members.

Configure licenses for one member

By clicking an individual member of the organization, your license changes affect only one member at a time.

  1. Verify that you are signed in as an administrator of your organization or member with licensing privileges.
  2. Click My Organization at the top of the site and click Manage Licenses.
  3. Click the ArcGIS Pro tab or the Additional Products tab, depending which product you want to provision.
  4. In the list of organization members, find the member whose license you want to manage.
  5. To filter the list of users by name, role, group, or product, click Search by and enter the criteria.
  6. In the row of the member you want to manage, click the hyperlink in the Licensed for column. Clicking elsewhere in the row instead adds the member to the list of selected members, allowing you to manage licenses in bulk.

    If the member hasn't been assigned any licenses yet, the link says Configure licenses.

  7. Configure licenses for the member.
    • To assign a license, choose the ArcGIS Pro level and extensions or application and click Assign.
    • To update existing license assignments, choose the ArcGIS Pro level and extensions or application and click Update.
    • To remove all checked licenses, click Revoke All.
  8. For ArcGIS Pro only: To view the date when the member most recently worked with ArcGIS Pro, look at the Last Used column for the member's name. In addition, a green box next to the name indicates the member has used ArcGIS Pro recently.
  9. For ArcGIS Pro only: To end a member's active session and release a license, click the Last Used column for the member's name and click Terminate. Review the active sessions and select which one to close. If the member has set an alias name for the workstation from within ArcGIS Pro, you can use that to help determine which session to close. Inside ArcGIS Pro, the member starts receiving notifications about the session ending as the application begins to shut down. The member can have up to three simultaneous ArcGIS Pro sessions.

Configure licenses for multiple members

You can make license changes for multiple members at a time. The updates apply to all the members in the Selected Members list.

  1. Verify that you are signed in as an administrator of your organization or member with licensing privileges.
  2. Click My Organization at the top of the site and click Manage Licenses.
  3. Click the ArcGIS Pro tab or the Additional Products tab, depending which product you want to provision.
  4. Add members to the Selected Members list.
    • To add one member to the list, click that member's row.
    • To add all members of your organization to the list, click Select All above the Members list.
    • To filter the list of members by name, role, group, or product, click Search by and enter the criteria. Click each member you want to add to the list or click Select All to click all members that meet the criteria. For example, to update licenses for everyone in a certain group, click Search by, click the group name from the drop-down list, and click Select All.
    • To remove a member from the list, click that member's name from the Selected Members list next to the member table.
  5. Click Configure to update licenses for all in the Selected Members list.
    • To assign a license, choose the ArcGIS Pro level and extensions or application and click Assign.
    • To update existing license assignments, choose the ArcGIS Pro level and extensions or application and click Update.
    • To remove all checked licenses, click Revoke All.
  6. The Selected Members list is retained as you filter the Members and configure licenses. Click a row in the Selected Members list to remove an individual member or Clear to empty the list completely.

Considerations for managing licenses

  • Your organization needs to be provisioned for ArcGIS Pro or specific additional products such as Navigator for ArcGIS before you see those products on the Manage Licenses page and can manage licenses for those products.
  • For ArcGIS Marketplace apps, you only manage licenses that have been licensed by member. Items that have been licensed by organization need to be shared with groups in your organization.
  • Each product has a corresponding column that shows the number of licenses available to assign. The column graphics change color to reflect the percent of licenses available. The breaks represent availability of more than 50 percent, between and including 50 percent and 20 percent, between 20 percent and 0 percent, and less than 0.
  • It is possible for your organization to exceed the number of licenses available, resulting in a negative number available. This can happen if you assign licenses to your members but are later entitled to fewer licenses, such as if you make changes to your maintenance agreement or you are using trial licenses. Upon the expiration of any license in your organization, you must revoke the expired license so your organization's members are only assigned valid licenses. Until you correct the license assignments, no one in the organization will be able to sign in to authorize ArcGIS Pro or additional products.

About ArcGIS Pro licensing

ArcGIS Pro is designed to be the premier app for visualizing, editing, and performing analysis using local content, or content from your organization. Your organization needs to be provisioned for ArcGIS Pro before you can manage licenses for ArcGIS Pro through ArcGIS Online. Each member needs a license to run ArcGIS Pro. As the administrator, you assign a software level (Basic, Standard, or Advanced) and extensions for specialized tools to each member. When a member signs in to ArcGIS Pro, the software runs with the level and extensions you set. If you have not assigned a license to a member, ArcGIS Pro does not run when that member attempts to sign in. See ArcGIS Pro documentation for additional information on licensing options.

To get started managing licenses, view license details and configure licenses for one member or configure licenses for multiple members.

About Navigator for ArcGIS licensing

Navigator for ArcGIS is a mobile app that integrates with other ArcGIS apps and provides a complete navigation experience. Each member needs a license to run Navigator. All members of the organization can download and install Navigator from their device’s native marketplace. However, the app will not function unless the member is signed in and the account has been configured with a license. A Navigator subscription allows a user to open the app and access navigation content. Within Navigator, each member can access and download map packages for their geographic region. These map packages are stored in an ArcGIS Online group and contain navigation data.

The first time a licensed member signs in to Navigator, they must be connected to their licensing portal. After that, they can download mobile map packages, go offline, and use Navigator offline. If they choose to sign out of Navigator, they must be able to connect to the licensing portal in order to sign back in.

To get started managing licenses, view license details and configure licenses for one member or configure licenses for multiple members.

About AppStudio for ArcGIS Standard licensing

AppStudio for ArcGIS allows you to convert maps into consumer-friendly, cross-platform mobile apps that can be shared with the public through popular app stores or securely through your enterprise. It is available in two levels: Basic and Standard. AppStudio for ArcGIS Basic allows you to create apps through configurable app templates included with AppStudio for ArcGIS and publish the apps in app stores. AppStudio for ArcGIS Standard gives you additional capabilities to build your own native apps and distribute them within your enterprise. Each member needs a license to run AppStudio for ArcGIS Standard. All members of the organization can access AppStudio for ArcGIS Basic from appstudio.arcgis.com. Additional functionality that comes with Standard is available in the AppStudio for ArcGIS Desktop Edition, which can be downloaded from appstudio.arcgis.com. Standard functionality is locked in AppStudio for ArcGIS Desktop Edition unless the ArcGIS account has been configured with an AppStudio for ArcGIS Standard license and the user is signed in with that account.

To get started managing licenses, view license details and configure licenses for one member or configure licenses for multiple members.

About Drone2Map for ArcGIS licensing

Drone2Map for ArcGIS streamlines the creation of professional imagery products from drone-captured imagery for visualization and analysis in ArcGIS. Each member needs a license to run Drone2Map for ArcGIS.

To get started managing licenses, view license details and configure licenses for one member or configure licenses for multiple members.

About Esri Business Analyst web app licensing

The Esri Business Analyst web app enables commercial realtors, retailers, economic development agencies, and others to evaluate markets for expansion, consolidation, or investment. Members of the organization can access the web app from ArcGIS Marketplace. Each member needs a license to use the Esri Business Analyst web app and the license must be managed by the ArcGIS Online administrator.

To get started managing licenses, view license details and configure licenses for one member or configure licenses for multiple members.

About Esri Community Analyst licensing

Esri Community Analyst helps government agencies, policy makers, nongovernment organizations, civic organizations, and others allocate scarce community resources more effectively, communicate important information to policy makers and constituents, and improve community outreach. Members of the organization can access Esri Community Analyst from ArcGIS Marketplace. Each member needs a license to use Esri Community Analyst and the license must be managed by the ArcGIS Online administrator.

To get started managing licensing, view license details and configure licenses for one member or configure licenses for multiple members.

About GeoPlanner for ArcGIS licensing

GeoPlanner for ArcGIS allows you to collaborate with your ArcGIS Online organization on land-based planning and designs.

To get started managing licenses, view license details and configure licenses for one member or configure licenses for multiple members.