View status

ArcGIS Online is based on an annual subscription that offers a set of plans from which you can choose. Each plan includes a number of members and credits. Credits are the currency for ArcGIS Online and are consumed when using certain functions, such as spatial analysis, routing, or geocoding. How you use ArcGIS Online determines the number of service credits you consume.

The remaining number of credits and members is based on the subscription your organization has purchased. Additional members and service credits are available as add-on features of any subscription plan. If you are in the United States, you can add additional members and credits by upgrading your subscription online, by calling 1-800-447-9778, or by contacting your local Esri office. If you are outside the United States, contact your local Esri office.

If your subscription has expired, you can renew it by contacting your local Esri office. Administrators will have limited access to the organization and its resources until the subscription is renewed. Any content previously shared to the public is still available. Administrators can delete it but cannot edit the details or change the sharing status.

Access reports

To view status reports, verify that you are signed in to your organization with the correct privileges, click My Organization, and click View Status. You see general information about the organization, such as the subscription renewal date and how many credits remain, and interactive, detailed usage reports. Reports are organized into five categories: credits, content, apps, members, and groups.

The available reports vary according to which category you are viewing. Many of the charts, tables, and lists include interactive drill-down and drill-through reports that reveal specific information as you interact with them. For example, you can choose to only see content reports about the public items your organization has shared. You can also export usage data as a CSV file.

Credits

Summary charts shows credit usage over time and usage by type. Interact with the charts to see more detailed information about credit usage. Click a link next to the Credit Utilization Chart for additional details on storage, analytics, subscriber content, and published content. Adjust the time at the top of the app to change the reporting period for the reports. You can see credit usage activity for up to the past 12 months. The default is two weeks.

  • Storage—Shows the average amount of features, files, and tiles your organization has stored on ArcGIS Online over the time period you've selected. Reports are updated every hour. Click a link next to the chart for additional details.
    • Feature Storage—Shows the average amount of space (in gigabytes) and credits your organization is using to store hosted feature layers. Feature storage includes database storage for the features and file storage for attachments (added to hosted feature layers after July 2, 2014). To store existing attachments as files, republish your hosted feature layers.
    • File Storage—Shows the average amount of space (in megabytes) and credits your organization is using to store files.
    • Tile Storage—Shows the average amount of space (in gigabytes) and credits your organization is using to store your organization's hosted tile layers.
  • Analytics—Shows information on your organization's usage of analytics. Reports are updated approximately every 10 minutes. Click a link next to the chart for additional details.
    • Geocoding—Shows the number of address locations that have been matched in the context of hosted feature layers. Unmatched addresses do not count toward your geocode usage.
    • Service Areas—Shows the number of service areas, such as drive-time areas, generated by your organization.
    • Closest Facility Routes—Shows the number of routes generated by your organization to find nearby locations.
    • Multi-Vehicle Routes—Shows the number of routes generated by your organization to optimally assign stops to different vehicles, find the best stop sequence, and route the vehicles to the stops.
    • GeoEnrichment—Shows the number of requests and credits your organization has consumed using GeoEnrichment reports, data, infographics, or business searches.
    • Simple Routes—Shows the number of routes generated by your organization to visit stops in the sequence provided.
    • Spatial Analysis—Shows the usage of spatial analysis tasks by users and apps within your organization.
    • Location-Allocation—Shows the usage of the location-allocation service performed by your organization. The location-allocation service provides developers and ArcGIS for Desktop users a group of capabilities for performing analytical operations against data hosted by Esri.
    • Optimized Routes—Shows the number of routes generated by your organization to visit stops in an optimal sequence.
    • Elevation Analysis—Shows the usage of elevation analysis tasks performed by your organization. Elevation Analysis services provide developers and ArcGIS for Desktop users a group of capabilities for performing analytical operations against data hosted by Esri.
    • Geotrigger Events—Shows the number of events your organization has generated using the Esri Geotrigger Service. The Geotrigger Service provides a way to add location-awareness and location-based alerts for native iPhone and Android apps that reduces battery drain when using location services. Organizations are charged for each Geotrigger event. An event is anytime a user enters one of your Geotrigger Service radiuses or polygons, resulting in an action from your app, such as a push notification.
  • Subscriber Content—The chart shows usage information about the subscriber content your organization has accessed during the time period you select. Usage information includes total number of requests for the organization and usage information for each member that has accessed the item. All reports show credit usage, but only demographic maps consume credits at this time. Other contents lists credits as 0.00 since they do not consume credits. Click the link next to the chart for additional details.
    • Demographic Maps—Shows usage information (requests and credits) about the Living Atlas demographic maps published by Esri your organization has accessed over the time period you selected for your reports.
    • Imagery Maps—Shows usage information (requests and credits) about the Living Atlas imagery maps published by Esri your organization has accessed over the time period you selected for your reports. Imagery maps do not consume credits at this time, so credits is always shown as 0.00.
    • Landscape Maps—Shows usage information (requests and credits) about the landscape maps published by Esri your organization has accessed over the time period you selected for your reports. Landscape maps do not consume credits at this time, so credits is always shown as 0.00.
    • Other Subscriber Maps—Shows usage information (requests and credits) about subscriber content your organization has accessed over the time period you selected for your reports. Subscriber maps do not consume credits, so credits is always shown as 0.00.
  • Published Content—The chart shows information on the usage of your organization's tiles and features and your organization's tile generation. You are not charged credits for bandwidth. Reports are updated approximately every 10 minutes. Click the link next to the chart for additional details.
    • Tile Generation—Shows the number of map image files, or tiles, your organization has created as hosted tile layers.
    • Features—Shows the amount of usage (requests) of your published feature content by users and apps within or external to your organization. Calls to get the description in the service directory do not count toward your feature bandwidth.
    • Tiles—Shows the amount of usage (requests) of your published tile content by users and apps within or external to your organization. Calls to get the description in the service directory do not count toward your tile bandwidth.

Content

Content reports illustrate how members are creating, using, and sharing content. The charts, tables, and map support drill-down interactions that allow you to refine the report details. Adjust the time at the top of the app to change the reporting period for the reports. You can see content activity for up to the past 12 months. The default is two weeks.

  • Content Details—Displays the number of items in the organization into five separate categories—maps, layers, files, apps, and tools—and summarizes the counts in a bar graph. Select a category to see how many different types of that category exist and to view a table with additional details. Click an item name to view a chart with usage details.
  • Extent of Content—Displays the geographic extent of all items owned by the organization during the reporting period.
  • Content Summary—Displays the number of new or modified items added to the organization during the reporting period. Contributors is the number of members who created or modified items during the reporting period.
  • Contributors—Displays the top contributors during the reporting period and how many contributions each member submitted to the portal.
  • Sharing Summary—Displays the distribution of how members are setting share permissions on items during the reporting period.
  • Tags in Items—Displays an ordered list of the tags used in all of the items returned in the current activity report. The tag size is scaled based on the frequency of its use.
  • Trending Content—Displays the most frequently viewed items in the organization over the past two weeks.
  • Most Popular Content—Displays the top 10 viewed items in the organization since the day the organization was created.
  • Total Content—Displays a summary count of the total number of items in the organization. The maximum number of reportable items is 10,000.

Apps

Apps reports give you detailed insight into how ArcGIS apps are used in your organization. ArcGIS apps include apps built with configurable apps and app builders.

  • Apps Activity—Displays the number of apps created or modified during the reporting period.
  • Types—Displays the number of web apps and native apps used during the reporting period.
  • App Tooling—Displays the types of apps created during the reporting period in a bar graph.
  • App Details—Displays the distribution of sharing permissions on apps during the reporting period.
  • Popular Templates—Displays the most popular configurable apps since the day the organization was created.
  • Apps with Premium Content Proxy—Displays the number of requests, credits used, and creation date for apps that contain premium content and have been configured to be shared publicly. The report includes the total number of credits consumed since that app proxy was created. When an app proxy is used to provide access to premium content for anonymous users, the anonymous users may consume organizational credits, depending on their usage of the app. In these cases, the consumed credits are reported in the Subscriber Content > Credits report.
  • Popular Org Apps—Displays the most popular apps since the day the organization was created.
  • Usage of Registered Apps by Org Members—Displays the usage of registered apps by members during the reporting period. Select a specific app and member in Usage by App Name and Usage by Member to update the chart with those details.
    • Usage by App Name—Displays the usage of a specific app during the reporting period. These apps include Navigator for ArcGIS and AppStudio for ArcGIS Standard.
    • Usage by Member—Displays the usage of registered apps by a specific member during the reporting period.
  • Usage of ArcGIS Pro by Org Members—Displays the usage hours of ArcGIS Pro by members during the reporting period. Select a member in Usage by Member to update the chart with those details.
    • Usage by Member—Displays the usage of ArcGIS Pro by a specific member during the reporting period.

Members

Member reports help you understand the status of your organization's members and their activities. The charts, tables, and map support drill-down interactions that allow you to refine the report details. Adjust the time at the top of the app to change the reporting period for the reports. You can see member activity for up to the past 12 months. The default is one week.

  • Member By Role and Credit Usage—Displays the distribution of members by role. Also displays the members who have used the most credits and the number of credits each of those members has used for the selected time period.
  • Utilization Summary and Statistics—Displays various usage information for the selected member for the time period selected. Usage information includes contributions and collaboration activities, apps used, and credit usage. It also displays the geographic extent of all items owned by the selected member. To change the member details report, select a different member from the Member By Role and Credit Usage table.

Groups

Group reports provide a sense of active collaborations by members of the organization.

  • Groups—The total number of groups in the organization.
  • New Groups—The total number of groups created in the organization within the last 30 days.
  • Group Owners—The percentage of members who own one or more groups in the organization.
  • Group Contributions—The percentage of groups that provide members read and write access. The difference between this value and 100 percent represents the percentage of groups that are read-only.
  • Group Access—Displays the distribution of how members can discover and request group membership.
  • Group Owners—Displays members who own the most groups within the organization.
  • Group Sharing—Displays how groups are shared across the organization.
  • Featured Groups—Displays featured groups within the organization, basic information about the groups, and the number of items within each group.