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Frequently asked questions

Can I migrate story maps made from the classic Esri Story Maps templates into ArcGIS StoryMaps?

The story builder in ArcGIS StoryMaps is not a new layout or an update to the classic Story Maps templates. It is a new experience with modern capabilities. When authors publish stories, they typically spend time getting particular visual treatments approved, and they socialize the specific story link. For these and other reasons, ArcGIS StoryMaps does not offer the ability to update stories built with the classic Story Maps templates, and there is not a migration tool to bring stories created with the classic templates into ArcGIS StoryMaps. For more information about the differences between the classic Esri Story Maps and ArcGIS StoryMaps, see What is ArcGIS StoryMaps?

How long will the classic Esri Story Maps be available?

As Esri moves forward with the new ArcGIS StoryMaps, story authors will be able to create new stories with the classic templates for a full year after the initial release of ArcGIS StoryMaps, until July 2020. After July 2020, the classic templates will enter a two-year period of extended support. During this time, you will be able to edit classic stories that have already been created, but you will not be able to create new stories with the classic templates.

After July 2022, the classic templates will enter the mature support phase. At this time the builders will be fully disabled, but stories you have shared will continue to be accessible to you and your audience. After July 2024, the classic templates will be retired. However, this does not mean your stories will become unavailable. The classic stories you've made and shared will continue to be available after this date. ArcGIS StoryMaps is the next-generation storytelling tool for the ArcGIS platform, and story authors are encouraged to use this new tool to create stories. For more information about the road map for StoryMaps, see the Product road map page.

Will the classic Esri Story Maps continue to be maintained and updated?

Esri will not be adding any big new features to the classic Story Maps templates, as development efforts are focused on the new ArcGIS StoryMaps. However, Esri will continue to maintain the classic templates, and if critical issues arise they will be addressed.

Does ArcGIS StoryMaps work in a disconnected environment?

No, ArcGIS StoryMaps is not currently supported in disconnected environments. For more information, see System requirements.

Does ArcGIS StoryMaps follow WCAG 2.0 guidelines for accessibility?

Yes, in following with WCAG 2.0 guidelines, ArcGIS StoryMaps supports HTML tags, semantic structure, color contrast, keyboard navigation, alternative (alt) text, and other design and feature considerations in the story builder. This enables authors to create stories that are accessible to a broad audience as they take advantage of these capabilities. For more information on accessibility, see Accessibility and supported languages.

Does ArcGIS StoryMaps consume credits?

Credits are the currency used in ArcGIS Online and across the ArcGIS platform for transactions such as storage, spatial analysis, and using premium content. In ArcGIS StoryMaps, credits are only consumed for data storage (uploaded images and video), capabilities that use premium content (Living Atlas maps), or ArcGIS Online analysis. Authoring stories in the ArcGIS StoryMaps builder does not consume credits. If you create a map that uses hosted feature service layers, tile service layers, or both, credits may be consumed for data storage. You can learn more about credits and how they are used on the Understand credits and ArcGIS Online Service Credits Overview pages.


To manage credits, you may want to periodically review your published stories and unpublish any that are no longer needed or being used. You could also delete any layers that are no longer needed and archive data offline.

How does premium content work in ArcGIS StoryMaps?

If your story includes maps or scenes that consume premium services or data, they will consume credits based on the number of times the story is viewed. If you are concerned about this, speak with your ArcGIS Online organization administrator to limit those credits or see Service Credits Overview.

How do I find and add public maps from ArcGIS Online?

First find the web map or web scene on ArcGIS Online and add it to your favorites list. Then you can add that map or scene to your story from the My Favorites tab in the story builder's map browser. For more information, see Add maps.

Can I add custom HTML/CSS into the block elements in ArcGIS StoryMaps?

The ArcGIS StoryMaps team is considering enabling more customization options in the future, but at this point, ArcGIS StoryMaps does not support custom HTML/CSS. If you have a specific request about what you would want to customize or the types of HTML/CSS you would want to add, contact the team.

Can I reuse my express maps?

Currently, express maps can only be used in a single story. If you want to be able to use express maps across multiple stories, contact the team. For more information about express maps, see Add maps.

Can I export data from an express map?

ArcGIS StoryMaps does not support exporting features or data from express maps. Express maps are designed to be simple maps as opposed to structured data sources. For more information about express maps, see Add maps.

Can I set scale dependencies on points and features within express maps?

No, express maps are designed to be simple place maps. Express maps are typically used at a single scale or across a small number of scales. It is recommended that ArcGIS web maps and web scenes be created for sophisticated, multiscale maps.

Can I create a PDF of a story map?

At this point, ArcGIS StoryMaps does not support creating PDF files from stories. However, in the future, the team is planning to bring printing capabilities to StoryMaps, which will enable you print to a PDF.

What does beta mean?

Beta components and features may have incomplete functionality or documentation; may undergo some minor, unannounced changes; and are subject to change without notice. Beta components and features are usually available in English only. If you have issues or are experiencing problems with any of the beta functionality, contact Esri Support or visit the Esri Community.