To create and edit apps in ArcGIS Web AppBuilder, verify that you have the necessary license and setup. Also verify that your app end users have access to the supported browsers.


To use Web AppBuilder, you must have a Creator or GIS Professional user type and privileges to create apps in your ArcGIS organization.


Despite your user type, administrators can block organization access to Web AppBuilder, including the apps created from it. (App items shared with the public can still be accessed anonymously.)

Supported browsers

Web AppBuilder supports the browsers listed below.

2D apps support the following browsers.

  • Google Chrome
  • Mozilla Firefox
  • Safari 3 and later
  • Microsoft Edge
  • Chrome for Android
  • iOS Safari

3D apps support the following browsers. There is no mobile or tablet support for the 3D app.

  • Chrome
  • Firefox
  • Safari 7.2 and later
  • Edge

Using the 3D app in ArcGIS Web AppBuilder requires a desktop web browser that supports WebGL. The latest versions of the most common desktop browsers have WebGL built in. To test if your browser has WebGL enabled, open To troubleshoot WebGL-related issues, see WebGL troubleshooting. Also see the Scene Viewer requirements for additional information.