This is an archive related to a previous version of Esri Maps for IBM Cognos. If you need the current version go to http://doc.arcgis.com/en/maps-for-cognos/.
In order for Esri Maps for IBM Cognos to operate properly, Esri assumes an operational configuration of IBM Cognos Business Intelligence (BI). Software environments for IBM Cognos BI are listed as active, compatible, or not supported. Esri only tests Esri Maps for IBM Cognos using active configurations, and not all active configurations have been tested/certified. If your IBM Cognos configuration is not listed below, contact Esri Technical Support or your Esri sales representative to inquire whether it is planned for a future release, or whether it can be put on the planned list.
Esri Maps for IBM Cognos is supported for use with IBM Cognos Enterprise. It is not supported for use with IBM Cognos Express or any developer edition.
IBM certifies and supports operating systems that are compatible with a set of CPU chipsets, referred to as CPU architectures. Esri tests Esri Maps for IBM Cognos on a subset of the operating systems (and chipsets) listed as active by IBM. The list Esri tests is based on market research and existing client configurations.
Esri Maps for IBM Cognos is supported for IBM Cognos 10.2, 10.2.1, 10.2.1 Fix Pack 1, 10.2.1 Fix Pack 2, 10.2.1 Fix Pack 3, and 10.2.1 Fix Pack 4 on the following operating systems. See the IBM Cognos software environments for your version of IBM Cognos to determine which versions of these operating systems are actively supported:
Esri does not test all combinations of web browsers (and the underlying client operating systems) listed as supported by IBM. Rather, a subset of web browsers is selected, and testing is performed on the most recent operating systems. Not all selected browsers are tested on all identified operating systems.
Similarly, Esri performs robust browser testing on the Windows platform only. It is expected, however, that Esri Maps for IBM Cognos will function as expected on non-Windows clients if one of the web browsers listed below is used. If this is not your experience, please contact Esri Technical Support to ask that your particular operating system and web browser be tested.
The following browsers have been tested:
| Browser name | Browser version |
|---|---|
Apple Safari on iOS | 7.x |
Google Chrome | 33 |
Google Chrome for Android | 36 |
Internet Explorer* | 8 |
9 | |
10** | |
11** | |
Firefox | ESR 24 |
*Heat maps and pie chart clusters are not compatible with IBM Cognos running in Internet Explorer.
**Internet Explorer 10 and 11 are only supported in compatibility mode.
Google Chrome, Google Chrome for Android, and Apple Safari on iOS browsers are only supported for report consumers. Esri Maps Designer is not supported in these browsers.
IBM Cognos requires several third-party components to be configured in order to function properly. These components include application servers, web servers, database servers, Java runtime libraries, and so on. IBM Technical Support aids in the deployment of IBM Cognos with these components. Esri Technical Support aids in the deployment (and use) of Esri Maps for IBM Cognos.
Esri Technical Support analysts are not experts in all possible configurations of IBM Cognos. Similarly, IBM Technical Support engineers are not experts in all the third-party components that are required for an operational configuration of Esri Maps for IBM Cognos. If you are experiencing a problem configuring IBM Cognos, it is often more efficient to obtain help from IBM Technical Support. Similarly, if you are experiencing a configuration problem with third-party components, it is more efficient to get help from the third party's support organization. In cases where a problem is deemed to be in Esri Maps for IBM Cognos, Esri Technical Support can be available to work with IBM Technical Support and/or third-party vendors and/or their consultants.