Skip To Content

FAQ

Answers to frequently asked questions about ArcGIS Flight are listed below. If you can't find the question you're looking for, and you're a member of an organization, contact your administrator and request that they contact Esri Technical Support. If you have a public account, you can access the ArcGIS Flight Esri Community to find solutions.

General

General

How do I download the ArcGIS Flight app?

The ArcGIS Flight mobile app is available for download on the Apple App Store for iOS.

How do I download the ArcGIS Flight Connection app?

The ArcGIS Flight Connection app is an Android app and can be downloaded here.

How do I update the ArcGIS Flight Connection app?

To update the ArcGIS Flight Connection app in ArcGIS Flight, go to settings, tap Check for updates, and install the updates after they are downloaded.

How do I sign in?

Verify that you typed your username and password correctly and confirm that your account has the correct roles, permissions, and privileges. A user with a Site Scan Operator license can plan, conduct missions, and upload images for processing. A user with a Mobile Worker user type can plan, fly missions, and use other products in the ArcGIS Reality Suite to process images. ArcGIS Flight images can also be processed using Site Scan for ArcGIS, ArcGIS Drone2Map, and ArcGIS Reality.

What should I consider as a Site Scan user?

When you first sign in to the app, you must select the operating region where your Site Scan organization account is hosted. Most Site Scan accounts are hosted in the U.S. region. Some European organizations have their Site Scan accounts hosted in the E.U. If you are in doubt and unable to sign in, contact your administrator or try again with a different region selected.

ArcGIS Flight is connected to Site Scan, which enables additional features, such as administering flight plans, automatic syncing of mission flight information for fleet management, and adding custom mission checklists.

ArcGIS Flight syncs with Site Scan after opening a project or after switching between projects.

What makes ArcGIS Flight unique?

Together, ArcGIS Flight and Site Scan create an end-to-end service for data capture, processing, visualizing, and sharing. During flight, you can use the Low Altitude Authorization and Notification Capability (LAANC), supplied by Airspace Link, to determine if you are flying in restricted airspace. The ArcGIS Flight Terrain Follow feature uses topographic maps to guide the drone when there are differences in elevation. Postflight, the app enables in-field quality control and integration of imagery for processing and analysis, including for 3D mesh generation using ArcGIS Reality.

How can I map over water and vegetated areas in the ArcGIS Flight app?

The shapes and reflective nature of trees, dense vegetation, and water can reduce the accuracy of drone imagery. For better results, in the flight settings, increase overlap to 85%, sidelap to 70%, and fly at higher altitudes.

Can I install a previous version of the app?

No, reverting to a previous version of the app is not supported.

Can I work offline?

Yes, ArcGIS Flight supports working offline.

Where can I find the latest updates?

See What's new in ArcGIS Flight for the latest updates.

Where can I find additional resources for ArcGIS Flight?

See the following resources for ArcGIS Flight:


In this topic
  1. General