Answers to frequently asked questions about ArcGIS Flight are listed below. If you can't find the question you're looking for, and you're a member of an organization, contact your administrator and request that they contact Esri Technical Support. If you have a public account, you can access the ArcGIS Flight Esri Community to find solutions.
General
- How do I download the ArcGIS Flight app?
- How do I download the ArcGIS Flight Connection app?
- How do I update the ArcGIS Flight Connection app?
- How do I sign in?
- What should I consider as a Site Scan user?
- What makes ArcGIS Flight unique?
- How can I map over water and vegetated areas in the ArcGIS Flight app?
- Can I install a previous version of the app?
- Can I work offline?
- Where can I find the latest updates?
- Where can I find additional resources for ArcGIS Flight?
General
The ArcGIS Flight mobile app is available for download on the Apple App Store for iOS.
The ArcGIS Flight Connection app is an Android app and can be downloaded here.
Verify that you typed your username and password correctly and confirm that your account has the correct roles, permissions, and privileges. A user with a Site Scan Operator license can plan, conduct missions, and upload images for processing. A user with a Mobile Worker user type can plan, fly missions, and use other products in the ArcGIS Reality Suite to process images. ArcGIS Flight images can also be processed using Site Scan for ArcGIS, ArcGIS Drone2Map, and ArcGIS Reality.
When you first sign in to the app, you must select the operating region where your Site Scan organization account is hosted. Most Site Scan accounts are hosted in the U.S. region. Some European organizations have their Site Scan accounts hosted in the E.U. If you are in doubt and unable to sign in, contact your administrator or try again with a different region selected.
ArcGIS Flight is connected to Site Scan, which enables additional features, such as administering flight plans, automatic syncing of mission flight information for fleet management, and adding custom mission checklists.
ArcGIS Flight syncs with Site Scan after opening a project or after switching between projects.
Together, ArcGIS Flight and Site Scan create an end-to-end service for data capture, processing, visualizing, and sharing. During flight, you can use the Low Altitude Authorization and Notification Capability (LAANC), supplied by Airspace Link, to determine if you are flying in restricted airspace. The ArcGIS Flight Terrain Follow feature uses topographic maps to guide the drone when there are differences in elevation. Postflight, the app enables in-field quality control and integration of imagery for processing and analysis, including for 3D mesh generation using ArcGIS Reality.
See What's new in ArcGIS Flight for the latest updates.
See the following resources for ArcGIS Flight:
- Blog articles on Esri Community
- The ArcGIS Flight channel on Esri Video
- Esri Technical Support articles from the Esri Support Knowledge Base