General FAQ

Frequently asked questions about ArcGIS Survey123 are listed below.

How do I create an ArcGIS organization?

An ArcGIS organization in either ArcGIS Online or ArcGIS Enterprise is required to create surveys in ArcGIS Survey123, as well as for people to respond to surveys that aren't public. For information on starting an ArcGIS Online subscription, see Activate subscription or Manage trial subscription. To learn how to configure a new ArcGIS organization, see the Learn ArcGIS lesson Set up an ArcGIS organization.

How do I create a group in an ArcGIS organization?

Groups can be used to share an ArcGIS item, including surveys and their results, to a specific set of users. For information on creating groups, see Get started creating groups for ArcGIS Online or Get started with groups for ArcGIS Enterprise.

What is the Survey123 website?

The Survey123 website is the core of ArcGIS Survey123. In the Survey123 website, you can manage your surveys, control who can contribute to them, and view and understand the data submitted to your surveys. You can also create surveys with the Survey123 web designer. The Survey123 website is a web browser-based application and is available at for users with an ArcGIS organizational account.

What browsers does the Survey123 website support?

For information on the platforms Survey123 supports, see System requirements.

What is XLSForm?

XLSForm is a specification that describes how to define a form using a spreadsheet. It is a widely adopted standard and is described at length at

XLSForm allows you to specify the questions that will be present in your form, how they are presented to the user, and how to validate the responses.

Numerous data collection tools use XLSForms as their input. XLSForm spreadsheets that you create are translated into an .xml file following the XLSForm standard, which is then used in data collection tools.

Using Survey123, you can bring your own XLSForms into ArcGIS.

Where are my surveys stored?

A survey is composed of multiple items in your ArcGIS account.

When a survey is created from Survey123 Connect a Form item, a Feature Layer item and a Web Map item are created in a new folder. If you create a survey in Survey123 Connect based on an existing feature layer, only the Form item and Web Map item will be created in the new folder; the existing feature layer will be referenced from its source location.

When a survey is created from the Survey123 website, a Form item, a Feature Layer item, and a Web Map item are created in a new folder. A stakeholder view and fieldwork view of the feature layer will also be created.

What ArcGIS role do I need to use Survey123?

The following minimum privileges are required to publish a survey:

  • Create content
  • Publish hosted web layers
  • Share maps and apps

Typically, this is the Publisher role, but you can also create a custom role in your organization that contains only these privileges.

The following minimum privileges are required to use a survey:

  • Use maps and apps
  • Join groups
  • Edit features

Typically, this is the User role, but you can also create a custom role in your organization that contains only these privileges.

If a survey's submission settings are set to public, no ArcGIS account login is required to complete and submit the survey.

For more information, see ArcGIS requirements.

Can I share my survey with users outside my organization?


Invite the user's ArcGIS organizational account to a group in your organization, and share your survey with that group. The user's account will still be a part of their own organization, but they can access your organization's surveys.

Can Survey123 work offline?

Yes. Your surveys continue to work in the Survey123 field app while disconnected.

If you've included a geopoint, geotrace, or geoshape question in your survey, be sure to also include an offline basemap. For details, see Prepare basemaps for offline use.

Can I enable my organization's shared theme in Survey123?

Yes. The Survey123 web designer allows a survey designer to use the organization's shared theme for their survey in the Appearance pane. In addition, an administrator can apply the organization's shared theme to Survey123 Connect and the Survey123 field app by enabling the Shared theme setting on the Organization page of the Survey123 website. For more information, see Organization settings.

Does Survey123 support the High Efficiency Image Compression (HEIC) format?

The HEIC format, which is used as a default image format for photos taken by iPhone 7 and later devices in the camera app, was introduced with iOS 11. HEIC images are not supported by ArcGIS Online, so HEIC images attached to surveys are converted to JPEG format before submission.

How can I integrate Survey123 with ArcGIS Workforce?

ArcGIS Workforce works with ArcGIS Survey123, allowing dispatchers and mobile workers to communicate as they complete assignments. You can integrate with Survey123 to provide mobile workers a clean transition between updating their assignments in Workforce and capturing data in Survey123. To do so, create your survey, and configure Workforce to open that survey. For details on configuring Workforce, see Integrate other Esri apps. You can also learn more about Workforce through its resources.

Does Survey123 include support for command line parameters?

The following command line parameters are supported by Survey123 Connect and the Survey123 field app. Use two hyphens before these parameters, for example, --show maximized.

  • show maximized—Opens the window as maximized on desktop platforms.
  • show fullscreen—Opens the window as full screen on desktop platforms.
  • show minimized—Opens the window as minimized on desktop platforms.
  • show normal—Opens the window as neither maximized, minimized, nor full screen.
  • locale localeCode—Overrides the system language with the language defined by the locale code. For example, locale fr uses French translation files. This can be useful when testing your app in different languages.
  • renderingEngine—Only supported on Windows desktop. This sets the graphics rendering engine. Supported values are default (which uses OpenGL and falls back to ANGLE if OpenGL encounters errors), opengl, and angle.

What bar code formats does Survey123 support?

Survey123 supports the following bar code formats:

  • QR
  • Code 39
  • Code 93
  • Code 128
  • EAN 8
  • EAN 13
  • UPC A
  • UPC E
  • UPC EAN Extension
  • Aztec
  • Codabar
  • Data Matrix
  • ITF
  • MaxiCode
  • PDF 417
  • RSS 14
  • RSS Expanded

The default bar code question format is QR. To scan other codes, select them from the menu on the bar code scanning page.


Code 39 and PDF 417 bar codes cannot be selected in conjunction with other bar code types. Survey123 can only scan for these bar code types individually.

Does ArcGIS Survey123 consume ArcGIS Online credits?

ArcGIS Survey123 consumes ArcGIS Online credits for storage, geocoding, and when printing reports. See the Credits Overview page for more information on storage costs in ArcGIS Online. Publishing, sharing, and viewing the results of a survey do not consume credits otherwise.

How can I use data captured with ArcGIS Survey123 in other ArcGIS apps?

ArcGIS Survey123 uses ArcGIS feature layers. In ArcGIS Desktop, you can download your data, perform analysis, edit locally, and push the data back into your feature layer. Using ArcGIS Collector, you can edit data captured in Survey123. In ArcGIS Pro, you can edit your data directly, and you can use Web AppBuilder, Dashboards or Experience Builder to present web maps that include data collected with Survey123.

What accessibility standards and guidelines does ArcGIS Survey123 conform to?

Esri is continually improving accommodations for people with disabilities and situational limitations. Survey123 includes desktop, web, and mobile apps, each with its own accessibility capabilities and limitations.

For more information about conformance, see the Voluntary Product Accessibility Template (VPAT) for Survey123.