The following are some frequently asked questions that map users have about Navigator.
- How do I get the app?
- What is the licensing of ArcGIS Navigator?
- How do I get started with the app?
- Why can't I sign in?
- What are the supported platforms and system requirements?
- How can I give feedback on the app?
- Which types of maps are supported in the app?
- What functionality is supported in custom navigation maps?
- Can I edit a map in the app?
- Can I roll back to a previous version of the app?
- How do I see more information about assets on the map?
- How do I search for my organization's assets on the map?
- How do I use routes that have been shared with me in Navigator?
ArcGIS Navigator is available on Google Play for Android devices and the App Store for iPad and iPhone.
You must have an ArcGIS organizational account provisioned with an ArcGIS Navigator license to use the app.
Note:
If you can't access Google Play, see the technical article about downloading Navigator from Esri.
ArcGIS Navigator is available to members of ArcGIS organizations with accounts that have been configured with an ArcGIS Navigator license. This includes those with a subscription to ArcGIS Online or an account on ArcGIS Enterprise. For more information, see Licensing Terms of Use.
Sign in with your ArcGIS organizational account that is configured with an ArcGIS Navigator license. Once signed in, download a map for your area and search for locations or shared routes to start navigating. See Prepare Navigator for details.
See Device requirements. At the current release, iOS 15 or later and Android 8.0 (Oreo) or later are supported.
The ArcGIS Navigator team wants to hear from you about the app. You can provide feedback on the ArcGIS Navigator Esri Community page or by sending an email to ArcGISNavigator@esri.com. If you're experiencing issues using the app, contact Esri Technical Support.
Navigator supports downloadable navigation maps, including those provided by Esri, and custom navigation maps created in ArcGIS Pro 3.2.2 or later. See ArcGIS Navigator coverage for details about which regions currently have navigation maps included with Navigator.
Note:
If you're connected to ArcGIS Enterprise and you don't see the navigation maps you need, work with your portal administrator to get additional maps registered with your portal.
No, rollback to a previous version of the app is not supported. For details, see the product life cycle page for ArcGIS Navigator.
Tap an asset to see more information about it in the panel. If you cannot see the information you require, talk to your map author about whether they need to configure pop-ups.
You can search for your organization's assets on the map just as you would search for any other type of feature. Tap Places, tap Search, type the name of the asset you're looking for, and tap Search on the keyboard. See Quick reference for more details. If you're unable to search for the assets you require, talk to your map author about whether they need to enable searching for assets.
Tap the Routes tab to see routes that have been shared with you. See Use shared routes for details.