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FAQ for map authors

The following are some frequently asked questions that map authors often have about Navigator.

Does Navigator consume ArcGIS Online credits?

No, Navigator does not consume ArcGIS Online credits.

Can I create custom navigation maps that can be used in Navigator?

Yes. Creating custom navigation maps with your organization's assets, locators, and roads requires ArcGIS Pro 1.2 or later. Creating travel modes and using feature editing templates requires ArcGIS Pro 1.4 or later. Sharing MMPKs through the Share tab (where packaging and sharing is accomplished in a single step) requires ArcGIS Pro 2.2 or later. In earlier versions of ArcGIS Pro, MMPKs can be created and shared with the Create Mobile Map Package and Share Package tools. See Prepare maps for details.

Which licenses do I need to work with navigation maps?

This depends on whether you want to use an Esri-provided navigation map as it is, create your own navigation map with entirely your own data, or modify an Esri-provided navigation map. You may also need additional licenses depending on how you want to modify an Esri navigation map. If you want to use an Esri-provided navigation map as it is, you only need a Navigator for ArcGIS license. If you want to create your own navigation map with your own data, or you want to modify an Esri navigation map, see the licensing requirements for preparing maps for more information.

How do I configure Navigator for ArcGIS licenses?

All members of an ArcGIS organization can download and install Navigator for ArcGIS. However, the app will not function unless the member is signed in and the account has been configured with a license. The administrator of the organization assigns and manages Navigator licenses. If you have an ArcGIS Online account, see Manage licenses for details. If you have an ArcGIS Enterprise account, first configure Navigator for ArcGIS licenses for your organization. Then, see Configure the portal to support Navigator for ArcGIS.

How do I make custom navigation maps available to map users?

Use your ArcGIS organizational account to share custom navigation maps with mobile workers, so when they sign in to Navigator, they can download those maps to their devices to use offline. You can do this by sharing a mobile map package in ArcGIS Pro. See Package and share the MMPK for additional information. When using this tool, you can share publicly, with only your organization, or with members of a group. You can also update who the map is shared with by signing in to your ArcGIS organizational account. For your mobile workers to use the map in Navigator, it must be shared with them. See Share items with a group for details.

Can I define the route mobile workers should follow?

Yes. Create route layers in ArcGIS Online, ArcGIS Enterprise, and ArcGIS Pro and share them with your organization for use in Navigator. See Create shared routes for details.

How can I give feedback on the app?

The Navigator for ArcGIS team wants to hear from you about the app. You can provide feedback on the GeoNet Navigator for ArcGIS community page or by sending an email to If you're experiencing issues using the app, contact Esri Technical Support.

Can my users open Navigator from my emails, websites, or apps?

Yes. By using Navigator links in your app, website, or email, your users can open Navigator. Specify a destination and Navigator shows a route, or populate other data in the app, such as a map, shared route, route starting point, or custom travel mode. See Open Navigator from a link for details.