You can use the scene viewer and scene-based apps in desktop web browsers that support WebGL, a web technology standard for rendering 3D graphics. In addition, your hardware must have a graphics card installed that supports WebGL. Make sure your graphics card has the latest drivers installed and has at least 512 MB of video memory. For best performance, it is recommended that you use the latest versions of Chrome or Firefox and that your graphics card should have 1 GB or more of video memory. The scene viewer is not supported on mobile devices.
The scene viewer and scene-based apps require a desktop web browser that supports WebGL. The latest versions of the most common desktop browsers have WebGL built in. To test if your browser has WebGL enabled, open get.webgl.org. To troubleshoot WebGL-related issues, visit WebGL troubleshooting. Make sure you keep your browser up-to-date as WebGL is an evolving technology and each browser version brings improvements that the scene viewer relies on for optimal performance.
The scene viewer and scene-based apps support the following web browsers:
- Internet Explorer 11*
- Safari 9 and later*
*The WebGL implementation of this browser is not optimized for memory-intensive applications and it might not work reliably when opening certain scenes.
Adjust the performance-quality settings in your browser to optimize performance or quality in your scene.
Internet Explorer 11
Internet Explorer (IE) 11 has an experimental WebGL implementation that currently does not support all of the scene viewer or scene-based apps functionality. Earlier versions of IE do not have WebGL support and do not work with the scene viewer or scene-based apps. Depending on the update version of IE 11, the following functionality is either not working correctly or is missing entirely:
- IE 11 with WebGL 0.91—Not supported
- IE 11 with WebGL 0.92—No shadows, no antialiasing, and some flickering due to z-buffer precision issues
- IE 11 with WebGL 0.93—No diffuse shadows and some flickering due to z-buffer precision issues
- IE 11 with WebGL 0.94—No diffuse shadows and some flickering due to z-buffer precision issues
There is a known memory issue with IE 11 in the scene viewer and scene-based apps. If you experience performance issues, close your browser and reopen. Reloading the page or opening a new tab will not clear the memory. You must close and reopen your browser.
Your computer hardware needs to have a minimum of 2 GB system memory and a video graphics card that supports WebGL. It is recommended that you have at least 4 GB of system memory.
Your hardware should have a nonmobile graphics card with at least 512 MB of video memory. For the best performance, it is recommended that you have a graphics card with at least 1 GB of video memory, especially for working with larger or more memory-intensive scenes. Nonmobile versions of graphics cards typically have better performance than mobile graphics cards (denoted with m or mobile). To get more detailed information about WebGL requirements, visit WebGL troubleshooting.
Your graphics card needs to have at least 1 GB of RAM and support the OpenGL 3.0 (Shader Model 4.0).
- AMD/ATI: Radeon 4xxx or higher
- NVIDIA: GeForce 2xx or higher, Quadro FX 3800 or higher
- Intel: HD 4000 or higher
Some systems can automatically switch between integrated graphics and dedicated graphics cards to render 3D graphics. The scene viewer and scene-based apps work best with a dedicated graphics card; therefore, in your graphics card driver settings, make sure the per-application settings for your web browser are set to the dedicated graphics card. If this is not set, some point symbols and labels may not display correctly.