Installation and setup
- Do I have to use the Active Directory (domain) account to install both Portal for ArcGIS and ArcGIS Urban?
- How can I check if the Portal for ArcGIS service is running under an Active Directory (domain) account or a local user account on Microsoft Windows?
- I try to install ArcGIS Urban on Microsoft Windows. I configured the Portal for ArcGIS service to run under a local account. I have identified a domain account that should be used instead. What should I do next?
- When I launch ArcGIS Urban in the web browser, I see the http.500: Failed to route request error. What is the issue?
- Can I install ArcGIS Urban in a multiple-machine deployment?
Installation and setup
Do I have to use the Active Directory (domain) account to install both Portal for ArcGIS and ArcGIS Urban?
No. However, if you install ArcGIS Urban on Microsoft Windows you must configure the Portal for ArcGIS service to run under an Active Directory (domain) account. See Installing Portal for ArcGIS and The Portal for ArcGIS account to learn more.
How can I check if the Portal for ArcGIS service is running under an Active Directory (domain) account or a local user account on Microsoft Windows?
Complete the following steps:
- Go to the start menu of the machine where the Portal for ArcGIS is installed and search for "Services". Open the application.
- Find the Portal for ArcGIS entry in the list. Check the account name listed in the "Log on as" column. The domain account format should be <domain>\<username>.
I try to install ArcGIS Urban on Microsoft Windows. I configured the Portal for ArcGIS service to run under a local account. I have identified a domain account that should be used instead. What should I do next?
You must configure the Portal for ArcGIS service to run under an Active Directory (domain) account instead of a local account. See Change the Portal for ArcGIS account to learn more. Ensure that the Active Directory (domain) account is part of the docker-users group. See Configure access to Docker. Then run the ArcGIS Urban installer. If this does not resolve the issue, consider reinstalling the Portal for ArcGIS using a domain account.
When I launch ArcGIS Urban in the web browser, I see the http.500: Failed to route request error. What is the issue?
Either Portal for ArcGIS is not running under the Active Directory account (see the question above) or Docker was not configured correctly. Complete the following steps to check your Docker configuration:
- Ensure that you followed the Docker installation and setup instructions exactly as specified in Install ArcGIS Urban.
- Ensure that Docker is installed correctly. Run the docker run --rm hello-world command in a console (run as administrator) to verify this. The output of this command should look similar as in the screenshot below.
- Ensure that the ArcGIS Urban Docker container is available. Run the following Docker commands in a console (run as administrator) to verify this:
- docker image ls --all—Lists all Docker images available on your machine. Docker images are used to create Docker containers. The output of this command is expected to list an image in the repository named arcgis-urban with the tag latest, as shown in the screenshot below.
- docker container ls --all—Lists all Docker containers whether they are running, stopped, or have exited. The output of this command is expected to list a container named arcgis-urban, that is running the image arcgis-urban:latest, as shown in the screenshot below.
- docker image ls --all—Lists all Docker images available on your machine. Docker images are used to create Docker containers. The output of this command is expected to list an image in the repository named arcgis-urban with the tag latest, as shown in the screenshot below.