Manage incidents

You can view and manage incidents from the Administration page.

View incident details and comments

You can view incident details and comments from the incident's details page. You must be assigned the Administrator or Manager role to view incident details. Complete the following steps to view incident details:

1. Access ArcGIS Monitor, if necessary.

   The Home page appears.

2. Click Administration.

   The Administration page appears.

3. Click Incidents on the side of the page.

   The Incidents page appears with a list of incidents sorted alphabetically by name.

4. Optionally, do any or all of the following:
   • Click Sort and change the sorting method.
   • Click Filter and create a query to filter the list.
   • Click Hide and specify the columns to hide or show.
   • Position the pointer at the edge of a column's header and drag the column's edge to resize it.
5. Click the name of the incident for which you want to view details.

   The incident's details page appears.

Add comments to incidents

You can add comments to incidents to provide status updates and overall progress. You must be assigned the Administrator or Manager role to add comments to an incident. Complete the following steps to add a comment to an incident:

1. Access Monitor, if necessary.

   The Home page appears.

2. Click Administration.

   The Administration page appears.

3. Click Incidents on the side of the page.

   The Incidents page appears with a list of incidents sorted alphabetically by name.

4. Optionally, do any or all of the following:
   • Click Sort and change the sorting method.
   • Click Filter and create a query to filter the list.
   • Click Hide and specify the columns to hide or show.
   • Position the pointer at the edge of a column's header and drag the column's edge to resize it.
5. Click More options for the incident to which you want to add a comment and click Add Comment.

   A dialog box appears with a list of the incident's comments.

   Tip:

   You can also click Comments in the row of the incident to add a comment and show comments associated with the incident.

6. Type a comment in the Leave a comment text box.
7. Click Comment.

   The comment appears in the list.

8. Close the dialog box to return to the Incidents page.

Edit incidents

You can edit an incident to reschedule a maintenance window or to adjust the duration of an active incident to reflect the actual length of down time. You must be assigned the Administrator or Manager role to edit incidents. Complete the following steps to edit an incident:

1. Access Monitor, if necessary.

   The Home page appears.

2. Click Administration.

   The Administration page appears.

3. Click the Incidents tab.

   The Incidents page appears with a list of incidents sorted alphabetically by name.

4. Optionally, do any or all of the following:
   • Click Sort and change the sorting method.
   • Click Filter and create a query to filter the list.
   • Click Hide and specify the columns to hide or show.
   • Position the pointer at the edge of a column's header and drag the column's edge to resize it.
5. Click the More options button in the row of the incident that you want to edit and click Edit incident.

   The Edit incident dialog box appears with the incident's properties.

6. Update the incident as necessary.
7. Click Save.

   The incident is updated.

Delete incidents

You must be assigned the Administrator or Manager role to delete incidents. Complete the following steps to delete an incident:

1. Access Monitor, if necessary.

   The Home page appears.

2. Click Administration.

   The Administration page appears.

3. Click Incidents on the side of the page.

   The Incidents page appears with a list of incidents sorted alphabetically by name.

4. Click More options for the incident that you want to delete and click Delete.

   The Delete incident dialog box appears.

   Caution:

   Deleting an incident is permanent and can't be undone.

5. Click Delete.

   The incident is deleted and removed from all associated collection and component pages.