Configure ArcGIS Online to support Insights

Insights in ArcGIS Online

Before users can access ArcGIS Insights in ArcGIS Online, you must have an ArcGIS Online organizational account. Only users with Administrator privileges can configure the ArcGIS Online organization.

Required configuration settings

After you set up your ArcGIS Online account, ensure that users in your organization have the appropriate role, privileges, and user type to access and use Insights in ArcGIS Online.

A user requires the following:

  • Creator, or GIS Professional user type.
  • The Publisher, Facilitator, or Administrator role, or an equivalent custom role to add data, create visualizations, and use spatial analytics.
  • An Insights license applied to the account.

For more information, see Administer Insights in ArcGIS Enterprise and Insights in ArcGIS Online.

Important settings for Insights features

These configuration settings allow organization members to geocode data, use maps (and extents) suitable for their region, and more.

Configure utility services

Utility services are required to power specific functionality in your ArcGIS Online organization, such as performing analysis that depends on utility services. Utility services are enabled in ArcGIS Online by default, but can also be configured to meet the needs of your organization. The table below lists each utility service and the Insights feature it supports.



Allows users to add location to their datasets by specifying an address. For user instructions, see Enable location for your data.


Enables the use of dissolved boundaries for Buffer/Drive Times.


Enables Find Nearest.


Allows users to add demographic information to a location or area using Enrich Data.

Configure travel modes

Allows users to specify a means of transportation, such as walking time or trucking distance, for Buffer/Drive Times.

Specify a default region

Specify a default region to control the default map extent.

Configure ArcGIS Living Atlas content

Subscriber content from ArcGIS Living Atlas of the World will be available to all members of your organization as part of your organizational subscription. Premium ArcGIS Living Atlas content will only be available to users with the appropriate roles and privileges.

Batch geocoding

The geocoder in your organization must support batch geocoding to be used to enable location on multiple addresses. The ArcGIS World Geocoding Service is available through your ArcGIS Online organizational account and can be used to perform batch geocoding. You can also configure a custom batch geocoder for your organization. For more information, see Configure utility services.


Credits will be used to enable location with ArcGIS World Geocoding Service.


Use the following resources to learn more about administering and accessing Insights: