The following are some frequently asked questions that Explorer users often have.

How do I get the app?

ArcGIS Explorer is available on Google Play for Android devices, the App Store for iPad and iPhone, and the Microsoft Store for Windows 10 devices.

  • If you can't access Google Play, see the technical article about downloading Explorer from Esri.
  • If you can't access the Microsoft Store, see the article about downloading Explorer from Esri.

Why can't I sign in?

The following are a couple of common issues when trying to sign in:

  • Verify that you typed your user name and password correctly.
  • Make sure you have an ArcGIS account. ArcGIS Online, ArcGIS Enterprise, Portal for ArcGIS 10.3.1 and 10.4.1, and public accounts on ArcGIS Online are supported.
  • If you're using ArcGIS Enterprise, verify the URL to your portal instance. For example, https://myportal.mycompany.com/arcgis.

Can I work offline?

Yes, Explorer supports working offline with mobile map packages (MMPKs) and web maps. To learn more about working offline with MMPKs and web maps, see Download maps.

For details on making MMPKs and web maps for offline use, see Prepare maps for download.

Can I generate routes and get directions in the app?

While Explorer doesn't generate routes or provide directions within the app, it does pass locations to routing apps including ArcGIS Navigator, Apple Maps, and Google Maps. When you have selected a location of interest (including features, search results, and dropped pins), there is a Directions action available.

Explorer also includes a compass that directs you to a point of interest. Use the Compass action on a feature, search result, or pin to see what direction to head and how far to go to get to the item.

Can I edit data in the app?

No, editing data is not supported in Explorer. If you need to edit your data, see ArcGIS Collector or ArcGIS Survey123.

Can my users open Explorer from my emails, websites, or apps?

Yes. By using Explorer links in your app, website, or email, your users can open Explorer. You can specify a particular map that should open, and even the location it should center on, the scale to use, and the map's rotation. See Open Explorer from a link for details.

Can I view ArcGIS Tracker tracks in Explorer?

Explorer supports viewing tracks collected through Tracker so that mobile users can see their tracks while working. Tracker stores the tracks locally on your device, so they are available even while offline. To view tracks in Explorer, turn on My Tracks in Layers Layers. The tracks you see are configured through Tracker and honor the settings you make for viewing tracks.


Viewing ArcGIS Tracker tracks is only supported on iOS.

ArcGIS Tracker must be installed and the same user must be signed in to both Tracker and Explorer to view tracks in Explorer.

To learn more, see ArcGIS Tracker.

Does Explorer consume credits?

No, Explorer doesn't consume credits.

Can I roll back to a previous version of the app?

No, rollback to a previous version of the app is not supported. For details, see the Product Life Cycle for ArcGIS Explorer (Android, iOS, or Windows).

What is planned for Explorer?

Explorer allows you to take maps anywhere and capture notes on the go, even offline. While there are no plans to add new capabilities to Explorer, it will continue to be supported. New capabilities will be part of the new ArcGIS Field Maps app. ArcGIS Field Maps will be the only app your mobile workforce needs to complete their map-centric workflows. They will be able to collect data, mark up maps, capture location tracks, complete assignments, and navigate to assets all from one app. The ArcGIS Field Maps app has a beta program and will be released in three phases, the first of which will be made available in Q3 2020. Learn more about ArcGIS Field Maps.

How can I give feedback on the app?

The ArcGIS Explorer team wants to hear from you about the app. You can provide feedback on the GeoNet ArcGIS Explorer community page. If you're experiencing issues with the app, contact Esri Technical Support. If you have great ideas for the app, share them with us through ArcGIS Ideas.