Introduction to GIS Request Management

GIS Request Management can be used to manage the delivery of GIS services and communicate the value of the GIS program to the organization.

Numerous organizations across various industries use geographic information systems (GIS) to manage location-based data, derive insights, optimize operations, and engage stakeholders. Traditionally, expertise in GIS technology evolved within distinct business units or departments, tailored to meet their specific requirements. However, with the increasing adoption of GIS, there's a growing inclination to integrate GIS with other IT services and amplify its business impact.

Consequently, organizations are combining resources into dedicated GIS service providers and tasking GIS professionals with delivering services across the entire organization. Clearly defining GIS services provided and effectively managing the delivery of these services is crucial. Understanding customer satisfaction and communicating the business impact of GIS services promotes the sustainable use of GIS technology in an organization. It also helps organizations justify any investments required to expand the use of GIS technology.

The GIS Request Management solution delivers a set of capabilities that help you solicit requests for service, manage the delivery of GIS services, and promote the value of GIS to internal stakeholders.

Deploy the solution

This ArcGIS solution can be deployed in your ArcGIS organization.

See Deploying a solution for more information.

Requirements

GIS Request Management requires the following:

  • ArcGIS Enterprise
  • ArcGIS Survey123 Connect

Information products

GIS Request Management includes the following information products:

ItemDescriptionMinimum user type

GIS Service Center

An ArcGIS Hub site used by internal stakeholders to learn about the organization's GIS program and the services it delivers

Viewer (required to access Service Portal hub page)

GIS Request Satisfaction Survey

An ArcGIS Survey123 form used by internal stakeholders to report their satisfaction regarding the GIS service requested

Not required

GIS Request Management Center

An ArcGIS Experience Builder app used by GIS managers to plan, manage, and gain insights into GIS program effectiveness

Editor

My GIS Activities

An ArcGIS Dashboards app used by GIS staff to view and manage their assigned GIS activities

Editor

When you deploy this solution in your ArcGIS organization, you also get an ArcGIS solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The ArcGIS solution item also illustrates any dependencies items have on each other.

Release notes

The following are the release notes:

VersionDescription
1.0
  • First release of GIS Request Management