GIS Request Management can be used to manage the delivery of GIS services and communicate the value of the GIS program to the organization.
Numerous organizations across various industries use geographic information systems (GIS) to manage location-based data, derive insights, optimize operations, and engage stakeholders. Traditionally, expertise in GIS technology evolved within distinct business units or departments, tailored to meet their specific requirements. However, with the increasing adoption of GIS, there's a growing inclination to integrate GIS with other IT services and amplify its business impact.
Consequently, organizations are combining resources into dedicated GIS service providers and tasking GIS professionals with delivering services across the entire organization. Clearly defining GIS services provided and effectively managing the delivery of these services is crucial. Understanding customer satisfaction and communicating the business impact of GIS services promotes the sustainable use of GIS technology in an organization. It also helps organizations justify any investments required to expand the use of GIS technology.
The GIS Request Management solution delivers a set of capabilities that help you solicit requests for service, manage the delivery of GIS services, and promote the value of GIS to internal stakeholders.
Deploy the solution
This ArcGIS solution can be deployed in your ArcGIS organization.
See Deploying a solution for more information.
Requirements
GIS Request Management requires the following:
- ArcGIS Online
- ArcGIS Survey123 Connect
Information products
GIS Request Management includes the following information products:
| Item | Description | Minimum user type |
|---|---|---|
GIS Service Center | An ArcGIS Hub site used by internal stakeholders to learn about the organization's GIS program and the services it delivers | Viewer (required to access Service Portal hub page) |
| GIS Request Satisfaction Survey | An ArcGIS Survey123 form used by internal stakeholders to report their satisfaction regarding the GIS service requested | Not required |
GIS Request Management Center | An ArcGIS Experience Builder app used by GIS managers to plan, manage, and gain insights into GIS program effectiveness | Contributor |
My GIS Activities | An ArcGIS Dashboards app used by GIS staff to view and manage their assigned GIS activities | Contributor |
When you deploy this solution in your ArcGIS organization, you also get an ArcGIS solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The ArcGIS solution item also illustrates any dependencies items have on each other.
Release notes
The following are the release notes:
| Version | Description |
|---|---|
| 1.0 (Jun 2024) |
|