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FAQ

The following are some frequently asked questions about ArcGIS Earth.

What are the supported platforms and system requirements for ArcGIS Earth on desktop and ArcGIS Earth on mobile?

ArcGIS Earth is available on iOS, Android, and Windows. See System requirements of ArcGIS Earth for desktop, and Device requirements of ArcGIS Earth for mobile.

How do I get ArcGIS Earth?

ArcGIS Earth for mobile is available on Google Play for Android devices, and the App Store for Apple devices. You can also download Windows installation files from the home page.

Is ArcGIS Earth free?

Yes. The Android, iOS, and Windows versions are all free to download and use.

What is the relationship between the desktop version and the mobile version of ArcGIS Earth?

ArcGIS Earth for desktop and ArcGIS Earth for mobile are native products that can work both online and offline. ArcGIS Earth users will have an optimized experience that supports you to work collaboratively between the desktop app and the mobile app; for example, you can create placemarks on the mobile device and share to your desktop as a KMZ file to continue editing.

Is ArcGIS Earth localized?

ArcGIS Earth for desktop is localized into Japanese, Polish, and Russian. ArcGIS Earth for mobile is not localized yet but it is under the plan.

Do I need an Esri account to use ArcGIS Earth?

No, it is not a requirement. However, with an ArcGIS Online account, you can explore public contents, including more than 7,000 ready-to-use data contents published on Living Atlas; you can also connect to ArcGIS Enterprise and sign in to your organizational account. Moreover, you can add local data and access open source services. Supported data formats are listed for desktop and mobile.

Can I use ArcGIS Earth on iPad or Android tablets?

Yes. ArcGIS Earth works on iPad and Android tablets. We are enhancing this compatibility in a future release.

How do I add local files to ArcGIS Earth on mobile devices?

You need to manually copy over local files and data needed for the field work to your mobile devices. For iOS devices, you will need to download iTunes to transfer files to ArcGIS Earth Document. For Android devices, you need a USB cable to transfer files to your local devices. You are also provided with multiple options to download and add a local file that is sent to you from another device. See Add local files for details.

How can I provide feedback?

The ArcGIS Earth team wants to hear from you. You can provide feedback or ask questions by clicking Provide Feedback in the mobile app, or send an email to ArcGISEarth_Feedback@esri.com. You can also provide feedback through ArcGIS Earth GeoNet community.


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