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FAQs

The following are some frequently asked questions that authors of operation views often have. For questions about using operation views, see Using operation views FAQs.

What is Operations Dashboard?

Operations Dashboard for ArcGIS is for monitoring real-time data feeds for large-scale events or day-to-day operations using configured operation views. Leverage your data to show events happening in real time, monitor Key Performance Indicators (KPIs), and provide situational awareness. Operation views are created in the Windows app and can include Esri-provided or custom widgets, map tools, and feature actions. Stay on top of your operations by using your operation views in the Windows app or in the browser.

How do I get the app?

Operations Dashboard for ArcGIS is available as a Windows app or a browser app.

For the Windows app, install Operations Dashboard for ArcGIS from ArcGIS Online. If you receive a link to an operation view and you do not have Operations Dashboard for ArcGIS installed, you'll be prompted to download and install the app before opening the operation view.

Note:

The app downloaded from ArcGIS Online can be used to connect to your ArcGIS organization (either on ArcGIS Online or on Portal for ArcGIS). However, your company may require that you instead install from your Portal for ArcGIS. To do so, search for Operations Dashboard on your portal, or contact your Portal for ArcGIS administrator.

For the browser app, there is no download required. When you open the link to an operation view, it launches in your default browser. You can also open the operation view from its item details page.

Note:

If the operation view is not shared with the public, you'll need to sign in to your ArcGIS organizational account.

How do I get started with the app?

You can work with the app immediately by selecting Try It on the startup screen. You can view sample operation views on ArcGIS Online. Sign in with your ArcGIS organizational account for a more personalized experience, including access to operation views available to you. The user interface is different depending on whether you open the app as an author (which requires an administrator or publisher role in your organization) or as a user (which requires a user role in your organization). See the Quick Tour for authors and Guided Tour for users for more details.

Use the Windows app to create operation views. They are stored in your ArcGIS organizational account (either ArcGIS Online or Portal for ArcGIS). You can keep operation views private to you, share them among your groups, or make them public. See Create an operation view for details.

What are the supported platforms and system requirements?

Currently, Windows desktops and most desktop and tablet browsers are supported. The Windows app requires Microsoft .NET 4.5 Framework or later. You can install this from the Microsoft Download Center. You must have administrative privileges on your machine to install Microsoft .NET 4.5 Framework. See Requirements for more details about supported operating systems, browsers, and languages, as well as hardware, software, and developer requirements.

Do I need to be an administrator to install Operations Dashboard for ArcGIS on Windows?

No. A user can install the Windows app on their machine.

Can I deploy Operations Dashboard for ArcGIS to Portal for ArcGIS?

The app downloaded from ArcGIS Online can be used to connect to your ArcGIS organization (either on ArcGIS Online or on Portal for ArcGIS). However, your company may require that you instead install from your Portal for ArcGIS. To do so, search for Operations Dashboard on your portal, or contact your Portal for ArcGIS administrator.

See Deploy Operations Dashboard for ArcGIS to Portal for ArcGIS for details.

Is it possible to install Operations Dashboard for ArcGIS on Citrix (or other virtual environment)?

Yes, Citrix and other virtual environments are supported.

I'm using a virtual machine. Why doesn't my map display?

There are some known display limitations when using Operations Dashboard in a virtual environment. If you're using a VM and the map does not display, you'll need to turn off the accelerated display. See the knowledge base article for details on turning off the accelerated display.

Note:

This only applies to the Windows app.

I downloaded and installed the app on my Windows 7 machine, but when I try to open it, the app crashes every time. Why?

Operations Dashboard requires Microsoft .NET 4.5 Framework or later. This is an optional install on Windows 7.

What types of services and layers are supported?

Several types of services and layers are supported in the app. See Supported data types for details.

In the Try It operation views, features are constantly updating and moving on the map. How can I do that with my own data?

Operations Dashboard is designed to work with data that is constantly changing. There are several ways you can connect to real-time data sources. The Try It operation views use the optional ArcGIS GeoEvent Server. You can try the GeoEvent tutorials from ArcGIS Online and use them in Operations Dashboard. If you don't have the GeoEvent extension, you can use Python scripts to connect to and update services directly as well.

Why can't I sign in?

The following are potential issues when trying to sign in:

  • Verify that you typed your user name and password correctly.
  • Make sure your account is part of an ArcGIS organization. Operations Dashboard does not support using ArcGIS Online public accounts.
    Note:

    If you don't have an ArcGIS organizational account, sign up for a free trial.

  • If your company uses a custom OAuth provider for your organization, you'll also need to specify the URL. For example, https://company.maps.arcgis.com. However, this is not common.

How do I decide between a multidisplay operation view or a single display operation view?

Use a multidisplay operation view if any of the following are true:

  • Users will use the operation view on multiple screens.
  • Users want to interact with the widgets without switching between different panels.
  • The operation view will consist of multiple maps.
  • Users will not need to open the operation view in a browser.

Use a single display operation view if any of the following are true:

  • Users will use the operation view in a browser or on a tablet.
  • The operation view will be shared with the organization or public, and you don't want to have users install any software to view it.

Can I author an operation view in the browser?

No, currently you can only author operation views in the Windows app.

Can I use services from my own ArcGIS Server in the app?

Yes, you can author an operation view that uses your services and open it in the app. See Create an operation view for details.

Can I share my operation view with others?

Yes, you can share operation views within groups, your organization, or publicly. See Share an operation view for more details.

Can users edit or change the layout of the widgets?

Only the author of the operation view can edit or change the layout of the operation view. Those who use your operation view see it exactly as you configured it. They can move and expand widgets but cannot save their configurations. To get started with customizing an operation view, see Operation view configuration.

How can I see what map is being used in my operation view?

Using the Windows app, click File > Share, and select People if it isn't already selected. Under Referenced Items, you'll see the map. Click the map to open its item details in a browser.

Is editing supported in Operations Dashboard?

While authors can edit the operation view, editing features or maps is not supported. Use another app such as Collector for ArcGIS or Survey123 for ArcGIS to edit features.

Can I set the colors of the bar chart to be the same as the features in my map?

You can choose from the available color ramps, but you cannot use the colors from features in your map.

Are related tables supported in Operations Dashboard?

Related tables are not supported in an operation view; however, you can add the related table as a stand-alone data source. Other supported data types are described in Data sources in the operation view.

The features in my map have labels. Why can't I see those labels in the Windows app?

The Windows app was built using the ArcGIS Runtime SDK for WPF and does not support drawing of labels.

Can Operations Dashboard be extended?

Yes, you can extend the built-in functionality of the app using ArcGIS API for JavaScript. You can develop your own widgets, map tools, and feature actions and include them in an operation view. For more details, see Extend operation views.

Note:

While you can also extend Operations Dashboard using ArcGIS Runtime SDK for WPF, extensions created with it are only supported in the Windows app and support will be phased out with a later release of Operations Dashboard.

Can I customize the built-in components of Operations Dashboard?

No, built-in components cannot be customized.

When trying to configure some widgets, I don't see all the fields in my layer. Why?

Widgets that provide statistical functions require that fields be integer based and not have coded value domains associated with them. Ensure that fields are integer based and do not have coded value domains.

When I try to configure my HTML widget, I don't see any text. If I'm loading custom extensions, they don't show in Operations Dashboard. Why not?

In some situations, the HTML widget or extensions may not load when a machine has dual video (graphics) cards. See this knowledge base article on how to adjust the video cards on your machine.

Data is updating in my map and I can see it when I pan the map, but the operation view is not updating. Why?

If you did not enable layer refresh for layers in your map, you need to make sure that data sources are set to dynamic in your operation view. By default, they are set to static and the data will not update.

When using Operations Dashboard with Portal for ArcGIS, I get a certificate mismatch warning when connecting to my portal. Why?

One of the most common reasons is when the certificate issued for a machine does not match the URL. In that case, contact the portal administrator to check the URL and certificate.

What is the licensing of the app?

Operations Dashboard for ArcGIS is available to members of ArcGIS organizations. This includes those with a subscription to ArcGIS Online or an account on Portal for ArcGIS. For more information, see ArcGIS account requirements and Licensing Terms of Use.

Does Operations Dashboard consume ArcGIS Online credits?

Operations Dashboard consumes ArcGIS Online service credits when the operation view uses premium services. For example, if the map uses ArcGIS Online routing capabilities, or feature services and tiled map services hosted in ArcGIS Online, credits are consumed. If the map is using on-premises ArcGIS Server services, no credits are consumed.

How can I give feedback on the app?

The Operations Dashboard for ArcGIS team would love to hear from you about the app. If you have feedback or inquiries, send an email to Dashboard4ArcGIS@esri.com. You can also provide feedback within the Operations Dashboard for ArcGIS GeoNet community page.