The following are common issues you may encounter when working with ArcGIS Velocity and their recommended solutions. If you encounter an issue that's not addressed below, contact Esri Technical Support.
Velocity is not working
If part of a page is missing, clear your browser cache and cookies. This operation varies depending on the browser you use. In Google Chrome, ensure that you clear since the beginning of time, and in Mozilla Firefox, clear everything.
I cannot sign in to Velocity
Your organization may not yet have purchased Velocity, or the Velocity system is not yet available. Contact your organization administrator to find out if they have received the confirmation email that Velocity is ready for use.
How do I determine my Velocity license level, expiration date, and region?
You can view your Velocity version, license level, expiration date, region, and more on the Velocity home page by completing the following steps:
- В веб-браузере откройте приложение Velocity.
- Sign in with your ArcGIS Enterprise credentials.
- From the Velocity Home page, click the information button next to the Subscription Utilization option.
- On the subscription information page, view information, including your Velocity version, license level, license expiration date, region of hosting, and organization IDs.
Примечание:
The License end date option updates automatically after the actual license end date passes. For example, if the license end date for Velocity is valid until June 3, 2026, the license end date updates and a new term license begins on June 4, 2026.
How do I reset my refresh token in Velocity?
Velocity stores a refresh token to authenticate with ArcGIS Enterprise the first time a feed or analytic is started. Velocity uses the refresh token to generate access tokens as needed to access ArcGIS Enterprise items rather than having to store the user's username and password. This makes it easier to share items in Velocity and keep users' credentials secure.
If a refresh token expires, after a year, or is otherwise invalidated by Enterprise (for example, with a change of password or security settings), you must reset the refresh token stored in Velocity. If a refresh token is invalidated by Enterprise, Velocity feeds and analytics are stopped and cannot be started. Reauthentication errors appear in the feed and analytic logs, and an email notifies you that the running feeds and analytics must be reauthenticated.
To reset a refresh token to reauthenticate Velocity with Enterprise, complete the following steps:
- В веб-браузере откройте приложение Velocity.
- Sign in with your Enterprise credentials.
- From the Velocity Home page, click the information button next to the Subscription Utilization option.
- On the subscription information page, click the Reset Refresh Token option.
A dialog box appears with the option to delete the current token and register a new one.
- Click the Delete option to delete the existing refresh token.
A dialog box appears confirming the existing token was deleted.
- Sign in again using the same Enterprise account credentials to automatically retrieve and register a new token.
- Click Close once a new token is successfully registered.
- Restart your feeds and analytics.
You have reset the refresh token in Velocity.
What should I provide when requesting an Esri Technical Support case?
To get your Velocity details, click the information button next to Resource Utilization on the Home page. When submitting an Esri Technical Support case, you can click Copy To Clipboard to include your Velocity details in the case submission.
I cannot create a feed or real-time analytic
You cannot create items for any of the following reasons:
- You do not have the required privilege to create feeds or real-time analytics. Your organization administrator can follow the steps in Create roles and assign users to assign you to a portal role with the necessary privileges.
- You can be in administrative view working with your organization's content. On any feed or real-time analytic list pages, if you are an organization administrator, you can manage your content or the Organization Content list. When you are managing your broader organization's content, you can inspect or stop any user's tasks, but you cannot create tasks on the behalf of other users.