FAQ

General

Web app

Mobile app

General

What is ArcGIS Workforce?

ArcGIS Workforce is a mobile solution that uses the power of location-based decision making for better field workforce coordination and teamwork. It's composed of a web app used by project administrators and dispatchers in the office, and a mobile app used by mobile workers on their devices. Organizations using ArcGIS Workforce get the following benefits:

  • Everything you need on one device—Mobile workers can view and process work assignments, provide updates on work status, and inform others of their location, all from one device.
  • Greater agility—Using real-time and location-based information, dispatchers can assign and prioritize fieldwork on the fly and ensure that work is assigned to the right people at the right time.
  • Increased productivity—Replace time-consuming and error-prone manual workforce management processes, reduce downtime, and keep projects on schedule.

How do I get the app?

The Workforce web app is accessed through your portal. If you're using ArcGIS Online, go to https://workforce.arcgis.com. If you're using ArcGIS Enterprise, go to https://host.domain.com/webadaptor/apps/workforce/ (where host, domain, and webadaptor are replaced by the information about your portal). The ArcGIS Workforce mobile app is available on Google Play for Android devices and the App Store for iPad and iPhone.

Note:

If you can't access Google Play, see the technical article about downloading Workforce from Esri.

The Classic version of the mobile app, listed as Workforce for ArcGIS, is available on Google Play for Android devices and the App Store for iPad and iPhone.

If you are using ArcGIS Enterprise 10.8 or later, the Classic version of the Workforce web app is installed by default. The latest version of the web app that allows you to create projects enabled for offline use will be coming soon to ArcGIS Enterprise. See ArcGIS Enterprise configuration for additional information about the requirements for specific versions of ArcGIS Enterprise.

Is Workforce designed for a specific industry?

No. Workforce is designed for use in any situation where you would otherwise use paper maps to organize and coordinate fieldwork. Example use cases include field inspections; service requests, maintenance, and repair activities; permitting; and One Call (call before you dig) tickets.

Which mobile platforms are supported?

Workforce is available on iOS and Android.

Are public accounts supported?

No, Workforce does not support using ArcGIS Online public accounts. You must be part of an ArcGIS organization to use the app.

What privileges are required to use Workforce?

The privileges you need to use Workforce depend on the role you will have. Project owners, who create and manage projects, need to have the following permissions:

  • Groups: Create, update, and delete
  • Content: Create, update, and delete
  • Content: Publish hosted feature layers
  • Sharing: Share with groups
  • Features: Edit or Features: Edit with full control

Dispatchers, who create and assign assignments, and mobile workers, who complete assignments, need to have the Features: Edit or Features: Edit with full control privilege.

For details, see Privileges in ArcGIS Online or ArcGIS Enterprise.

What is the licensing of ArcGIS Workforce?

Workforce is available to members of ArcGIS organizations (ArcGIS Online or ArcGIS Enterprise). For more information, see Licensing Terms of Use.

What is planned for Workforce?

Workforce is a mobile solution that uses the power of location-based decision making for better field workforce coordination. While there are no plans to add new capabilities to the Workforce mobile app, it will continue to be supported. New capabilities will be part of the new ArcGIS Field Maps app. The Workforce web app will continue to be maintained; however no new capabilities are planned at this time.

ArcGIS Field Maps will be the only app your mobile workforce needs to complete their map-centric workflows. They will be able to collect data, mark up maps, capture location tracks, complete assignments, and navigate to assets all from one app. The ArcGIS Field Maps app has a beta program and will be released in three phases, the first of which will be made available in Q3 2020. Learn more about ArcGIS Field Maps.

How can I give feedback on Workforce?

The ArcGIS Workforce team would love to hear from you about the app. You can provide feedback through the GeoNet ArcGIS Workforce community page. There is also a feedback option in the mobile apps. If you're experiencing issues using the app, contact Esri Technical Support.

Web app

What is a Classic project?

A Classic project is any project that is not enabled for offline use. Projects created prior to the August 2020 release of Workforce are labeled as Classic and appear under Classic projects on the Projects page. Classic projects will only appear in the Classic version of the mobile app, listed as Workforce for ArcGIS. They will not appear in ArcGIS Workforce.

To migrate a Classic project to one that is enabled for offline use, see Migrate Classic projects. To create a Classic project, see Use ArcGIS API for Python.

What apps can I integrate with Workforce, and what do those integrations provide?

Workforce supports integration with ArcGIS Collector, ArcGIS Explorer, ArcGIS Navigator, and ArcGIS Survey123. App integrations maximize the efficiency of your mobile workers by providing directions as well as the maps and surveys needed to complete their work.

Collector is a mapcentric field data collection app used to collect new information and inspect existing data managed in your organization. Add Collector integration so that Workforce opens the right map and locates the assignment for rapid data collection. You can also pass the GlobalID, assignment ID, and location to particular fields in Collector.

Explorer is a map viewing app used to access your data and asset information. Add Explorer integration so that Workforce opens the right map, centered on your assignment.

Navigator gets your mobile workers to the locations of their assignments using Esri-provided maps or your own maps. Add Navigator integration so that Workforce can open Navigator to provide directions from the worker's current location to the assignment location. Integration with Navigator is enabled by default.

Survey123 is a formcentric data collection app used to conduct a survey with predefined questions that use conditional logic to provide answers that are easy to fill in. Add Survey123 integration so that Workforce opens the right survey. You can also pass the GlobalID, assignment ID, and location to particular questions in Survey123.

The following versions are required:

  • ArcGIS Collector 17.0.3 or later
  • ArcGIS Explorer 17.1.0 or later
  • ArcGIS Navigator 2.0 or later
  • ArcGIS Survey123 1.6 or later

Can I integrate Workforce with my work order or asset management system?

Integration with a work order or asset management system is a common request. Usually, this is to automate creation of assignments. You can create assignments that work in Workforce through automation and scripting.

How do I create recurring or repeating assignments?

Creating recurring or repeating assignments is a common request. You can use automation and scripting to create these types of assignments in Workforce.

Why can't I sign in to the web app?

There are a couple of common issues that may occur when trying to sign in. Verify that you typed your user name and password correctly. Make sure your account is part of an ArcGIS organization (ArcGIS Online or ArcGIS Enterprise). Workforce does not support using ArcGIS Online public accounts.

I was added to a project managed by another organization. Why don't I see it in the web app?

Before you can use a project that is managed by another organization, you need to accept the organization's invitation to join their project's group. See Join groups in the ArcGIS Online help for details.

Some of my mobile workers haven't moved in a while, but they told me they are no longer at the location that is marked on the map. Why aren't their locations updating?

There are a couple of scenarios in which you might see this. One is when the mobile worker doesn't have a network connection: updating their location requires that they be connected. It could also be related to the mobile worker's status: the mobile worker's location is only updated while their status is Working. When the mobile worker's status is On Break or Not Working, their location is not updated on the map. The mobile worker's location could also be out of date if the mobile worker didn't set their status to Not Working before the app was shut down or before they opened another project.

For more information, see Monitor mobile workers.

Mobile app

Why can't I sign in to the mobile app?

There are a couple of common issues that may occur when trying to sign in. Verify that you typed your user name and password correctly. Make sure your account is part of an ArcGIS organization (ArcGIS Online or ArcGIS Enterprise). Workforce does not support using ArcGIS Online public accounts.

I was added to a project managed by another organization. Why don't I see it in the mobile app?

Before you can use a project that is managed by another organization, you need to accept the organization's invitation to join their project's group. See Join groups in the ArcGIS Online help for details.

Which versions of ArcGIS Collector, ArcGIS Explorer, ArcGIS Navigator, and ArcGIS Survey123 work with Workforce?

The following versions are required:

  • ArcGIS Collector 17.0.3 or later
  • ArcGIS Explorer 17.1.0 or later
  • ArcGIS Navigator 2.0 or later
  • ArcGIS Survey123 1.6 or later

Tip:

Navigate to Assignment, Collect at Assignment, and Survey at Assignment are only available in Workforce if the project is configured to work with ArcGIS Navigator, ArcGIS Collector, or ArcGIS Survey123, respectively, and you have the required app installed on your device.

Is location tracking supported in Workforce?

Workforce captures the current location of mobile workers. This is different than location tracking, which stores previous locations and creates a track based on these stored points. While location tracking is not supported in Workforce, it is supported in ArcGIS Tracker. The two apps can be used side by side on the same mobile device.

ArcGIS Tracker mobile app, available on Android and iOS devices, is optimized for tracking locations in the background, minimizing the impact on device battery life. The mobile app records tracks independent of a data connection and provides mobile users control of when they are and aren't tracked. Use Tracker to capture the tracks of your workforce in the field, monitor where they are, and analyze where they have been.

Note:

The location tracking capability is available on ArcGIS Online and ArcGIS Enterprise 10.7 or later.

On iOS, Workforce supports viewing tracks collected through Tracker so that mobile users can see their tracks while working. Tracker stores the tracks locally on your device, so they are available even while offline. To view tracks in Workforce, turn on My Tracks in Layers Layers. The tracks you see are configured through Tracker and honor the settings you make for viewing tracks.

Note:

ArcGIS Tracker must be installed and the same user must be signed in to both Tracker and Workforce to view tracks in Workforce.


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  1. General
  2. Web app
  3. Mobile app