For best results in ArcGIS Urban, verify that your browser and computer hardware meet the ArcGIS Urban requirements.
Currently, ArcGIS Urban is not supported on mobile devices and does not support ArcGIS Enterprise setups.
Browser requirements
ArcGIS Urban requires a desktop web browser that supports WebGL (a web technology standard for rendering 3D graphics) and WebAssembly (a binary instruction format that in the case of Urban ports the Procedural Runtime [PRT] C++ code from ArcGIS CityEngine to run on the web). The latest versions of the most common desktop browsers have built-in WebGL support. To test whether your browser has WebGL enabled, go to get.webgl.org. To troubleshoot WebGL-related issues, see WebGL troubleshooting.
Keep your browser up to date, as WebGL and WebAssembly are evolving technologies and each browser version brings improvements that ArcGIS Urban uses for optimal performance. To use ArcGIS Urban, your browser must have hardware acceleration enabled.
ArcGIS Urban and other scene-based apps support the latest versions of the following web browsers:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Safari*
*Safari doesn't have WebGL implementation optimized for memory-intensive applications and may not work reliably when opening certain urban models.
Microsoft Internet Explorer is not supported because it does not support WebAssembly. To find out more about WebAssembly, visit the WebAssembly website.
Hardware requirements
Your desktop browser must have a minimum of 8 GB system memory and a video graphics card that supports WebGL with 1 GB of video memory.
High-performance, stand-alone graphics cards typically have better performance than integrated graphics cards. To get more detailed information about WebGL requirements, visit the khronos.org WebGL wiki page.
Note:
Some systems can automatically switch between integrated graphics and dedicated graphics cards to render 3D graphics. ArcGIS Urban works best with a dedicated graphics card. In your graphics card driver settings, make sure that the per-application settings for your web browser are set to the dedicated graphics card. If this is not set, some point symbols and labels may not display correctly.